HOSTING A VOICE RESPONSE SYSTEM ON A MOBILE PHONE

• US 20150004942A1
• Filed: 06/28/2013
• Published: 01/01/2015
• Est. Priority Date: 06/28/2013
• Status: Abandoned Application

• Current Assignee: GlobalFoundries, Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Jain, Anupam, Sanghi, Vivek
• Application Number:
  US13/930,427
• Publication Number:
  US 20150004942A1
• Time in Patent Office: Days
• US Class Current: 455/412.1
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/027 using movement velocity, acceleration information
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Methods and arrangements for operating a voice response system. A voice response system is installed at a mobile phone, the voice response system comprising an event receiver and a host manager. The voice response system is employed to receive an incoming communication at the mobile phone, and the event receiver is employed to receive notification of an event from at least one component of the mobile phone. The host manager is employed to instruct at least one component of the mobile phone to respond to the incoming communication based on notification of the event, wherein the at least one component is capable of: providing a response to a source of the incoming communication, and processing the incoming communication locally at the mobile phone. Other variants and embodiments are broadly contemplated herein.

Claims

1. A method of operating a voice response system, said method comprising:

utilizing at least one processor to execute computer code configured for;

installing a voice response system at a mobile phone, the voice response system comprising an event receiver and a host manager;

employing the voice response system to receive an incoming communication at the mobile phone;

employing the event receiver to receive notification of an event from at least one component of the mobile phone; and

employing the host manager to instruct at least one component of the mobile phone to respond to the incoming communication based on notification of the event, wherein the at least one component is capable of;

providing a response to a source of the incoming communication, and processing the incoming communication locally at the mobile phone.

2. The method according to claim 1, wherein the event comprises at least one of:

a GPS location of a user of the mobile phone, a social media status of a user of the mobile phone, a busy status of a user of the mobile phone, translational movement of the mobile phone, and rotational movement of the mobile phone.

3. The method according to claim 1, wherein the incoming communication is received from at least one of:

an accelerometer, a gyroscopic sensor, a GPS, and a social media application.

4. The method according to claim 1, wherein:

the incoming communication comprises an incoming call; and

said at least one component responds to the incoming communication via performing at least one of;

sending text to a source of the incoming call;

providing a voice-based message;

conveying a busy status of a user of the mobile phone;

conveying a social media status of a user of the mobile phone;

diverting the incoming call;

permitting a user of the mobile phone to conference into the incoming call.

5. The method according to claim 1, wherein said at least one component responds to the incoming communication via responding based on a source of the incoming communication.

6. The method according to claim 5, wherein said responding based on a source of the incoming communication comprises invoking a preset script based on a source of the incoming communication.

7. The method according to claim 1, wherein said at least one component responds to the incoming communication via accepting manual user input to assist in responding to the incoming call.

8. The method according to claim 7, wherein said accepting of manual user input comprises employing a dual-tone multifrequency recognizer of the mobile phone.

9. The method according to claim 1, wherein said at least one component responds to the incoming communication via sending text to a source of the incoming communication.

10. The method according to claim 1, comprising storing user information in a file input/output of the mobile phone.

11. The method according to claim 1, wherein said employing of the host manager comprises employing the host manager to invoke a template for interaction with a source of the incoming communication.

12. The method according to claim 11, wherein the template comprises at least one of:

a voice blog, a discussion forum, enhanced voicemail, and a music-based template.

13. The method according to claim 1, wherein the incoming communication comprises at least one of:

an incoming call, and an incoming SMS message.

14. The method according to claim 1, wherein said at least one component responds to the incoming communication via at least one of:

providing a response to a source of the incoming communication, and processing the incoming communication locally at the mobile phone.

15. An apparatus comprising:

at least one processor; and

a computer readable storage medium having computer readable program code embodied therewith and executable by the at least one processor, the computer readable program code comprising;

computer readable program code configured to install a voice response system at a mobile phone, the voice response system comprising an event receiver and a host manager;

computer readable program code configured to employ the voice response system to receive an incoming communication at the mobile phone;

computer readable program code configured to employ the event receiver to receive notification of an event from at least one component of the mobile phone; and

computer readable program code configured to employ the host manager to instruct at least one component of the mobile phone to respond to the incoming communication based on notification of the event, wherein the at least one component is capable of;

providing a response to a source of the incoming communication, and processing the incoming communication locally at the mobile phone.

19. The computer program product according to claim 15, wherein:

the incoming communication comprises an incoming call; and

to respond comprises performing at least one of;

sending text to a source of the incoming call;

providing a voice-based message;

conveying a busy status of a user of the mobile phone;

conveying a social media status of a user of the mobile phone;

diverting the incoming call; and

permitting a user of the mobile phone to conference into the incoming call.

16. A computer program product comprising:

a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising;

computer readable program code configured to install a voice response system at a mobile phone, the voice response system comprising an event receiver and a host manager;

computer readable program code configured to employ the voice response system to receive an incoming communication at the mobile phone;

computer readable program code configured to employ the event receiver to receive notification of an event from at least one component of the mobile phone; and

computer readable program code configured to employ the host manager to instruct at least one component of the mobile phone to respond to the incoming communication based on notification of the event, wherein the at least one component is capable of;

providing a response to a source of the incoming communication, and processing the incoming communication locally at the mobile phone.

17. The computer program product according to claim 16, wherein the event comprises at least one of:

a GPS location of a user of the mobile phone, a social media status of a user of the mobile phone, a busy status of a user of the mobile phone, translational movement of the mobile phone, and rotational movement of the mobile phone.

18. The computer program product according to claim 16, wherein to receive notification comprises receiving notification from at least one of:

an accelerometer, a gyroscopic sensor, a GPS, and a social media application.

20. A method comprising:

receiving an incoming phone call or text at a mobile phone;

instructing at least one component of the mobile phone to respond to the incoming phone call or text based on a source of the incoming communication;

wherein to respond comprises invoking;

a preset script based on a source of the incoming phone call or text; and

a template for interaction with a source of the incoming phone call or text.