Desktop Mobile Information Provider

• US 20150004951A1
• Filed: 09/15/2014
• Published: 01/01/2015
• Est. Priority Date: 02/08/2010
• Status: Active Grant

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Midtun, James Dean, Gaetano, Arthur Louis Jr.
• Granted Patent: US 10,027,817 B2
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/546 in private branch exchanges
• CPC Class Codes: H04W 84/16 WPBX [Wireless Private Branch Exchange]

Abstract

A system, method, and desktop mobile information provider for unifying mobile devices with provisioned endpoints. In one illustrative embodiment, a user'"'"'s mobile device can receive a mobile event. The mobile device can then transmit the mobile event to either a private branch exchange directly or through a unified communications server. The mobile event can then be displayed to the user'"'"'s private branch exchange provisioned endpoint, and in one embodiment, the provisioned endpoint being a private branch exchange desk phone. The mobile event can be displayed to the provisioned endpoint using text, light emitting diodes for message waiting indicators, audible tones, or graphics if the desk phone supports it. The provisioned endpoint can provide a response mechanism when a mobile event is received. Often, the mobile event can be a live call whereby the user at their provisioned endpoint can respond to the call without the use of the mobile device.

Claims

1. A computer-implemented method for unifying mobile devices with provisioned endpoints, said computer-implemented method comprising:

receiving mobile information from a mobile device;

combining said mobile information with status information from at least one secondary device; and

processing a communication for at least one provisioned endpoint using said combined information.

2. The computer-implemented method of claim 1, wherein said at least one secondary device includes a status providing application, desktop set, soft phone, or console.

3. The computer-implemented method of claim 1, wherein said combined information indicates available, unavailable, busy, idle, ringing or offline.

4. The computer-implemented method of claim 3, wherein processing said communication comprises forwarding said communication to said at least one provisioned endpoint when said communication is a live call and said combined information indicates available.

5. The computer-implemented method of claim 3, wherein processing said communication comprises sending said communication to voice mail when said communication is a live call and said combined information indicates unavailable.

6. The computer-implemented method of claim 3, wherein processing said communication comprises providing said communication to an operator when said combined information indicates busy, idle, ringing, or offline.

7. The computer-implemented method of claim 3, wherein processing said communication comprises sending said communication to a direct station selection key or a busy lamp field of said at least one provisioned endpoint when said combined information indicates busy, idle, ringing, or offline.

8. A desktop mobile information provider comprising:

a database for storing filtering events;

at least one processor; and

a memory operatively coupled to said processor, said memory storing program instructions that when executed by said processor, causes said processor to;

monitor incoming mobile events from said cellular network;

determine whether said mobile events can be distributed based on said filtering events stored in said database; and

forward said mobile events dependent on said determination.

9. The desktop mobile information provider of claim 8, wherein said determination is made by an operator of said desktop mobile information provider.

10. The desktop mobile information provider of claim 8, wherein said determination is made by a software program executed by said processor, said software program making status based decisions.

11. The desktop mobile information provider of claim 8, wherein said filtering events are provided by a scheduler.

12. The desktop mobile information provider of claim 8, wherein said filtering events include a list of blocked senders.

13. The desktop mobile information provider of claim 8, wherein said filtering events include a list of blocked senders.

14. A system comprising:

a mobile carrier network for providing a mobile event;

a private branch exchange for receiving said mobile event, wherein said private branch exchange routes said mobile event dependent on user status information; and

an endpoint receiving said mobile event when said mobile event is routed from said private branch exchange.

15. The system of claim 14, further comprising a mobile device coupled to said mobile carrier network, said mobile event originating from said mobile device.

16. The system of claim 14, wherein said mobile event is selected from the group consisting of a missed call, a dialed call, a received call, a voice message, a short message service, and a multimedia messaging service.

17. The system of claim 14, further comprising a unified communications server, said unified communications server receiving said mobile event before said private branch exchange.

18. The system of claim 14, wherein said endpoint displays said mobile event using text, light emitting diodes, audible tones, or graphics.

19. The system of claim 14, wherein said endpoint is selected from the group consisting of a desktop client, a soft phone, and an operator console.

20. The system of claim 14, further comprising user devices for monitoring said mobile event.