SYSTEM AND METHOD PROVIDING AUTOMOBILE INSURANCE RESOURCE TOOL

• US 20150006205A1
• Filed: 06/28/2013
• Published: 01/01/2015
• Est. Priority Date: 06/28/2013
• Status: Abandoned Application

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Pelaez, Andres, Chase, Christopher Corey, Clifton, Justin R., Kuethman, David J., Lyons, Keith A., Mayorga, Veronica, Phifer, Anthony J., Sherriff, Nicholas Christian
• Application Number:
  US13/930,851
• Publication Number:
  US 20150006205A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

According to some embodiments, an automobile insurance resource platform may interact with a claim professional via a graphical user interface tool, and input data associated with an automobile insurance claim is received from the claim professional. Compliance information may be received from the claim professional via a regulation compliance checklist interface, and action plan information may be automatically created. An indication of the action plan information may then be displayed to the claim professional via a compliance issue area in a resolution interface of the graphical user interface tool.

Claims

1. A system for facilitating entry of automobile insurance claim data, comprising:

a communication device to receive input data from a claim professional, the input data being associated with an automobile insurance claim;

a computer processor for executing program instructions; and

a memory, coupled to the computer processor, for storing program instructions for execution by the computer processor for;

interacting with the claim professional via a graphical user interface tool to receive compliance information via a regulation compliance checklist interface,

automatically creating action plan information based on the received compliance information, and

displaying an indication of the action plan information to the claim professional via a compliance issue area in a resolution interface of the graphical user interface tool.

2. The system of claim 1, wherein the input data received from the claim professional includes a geographic location associated with the automobile claim, and the memory further stores instructions to execution by the computer processor for:

automatically determining a coverage issue based at least in part on the geographic location associated with the automobile insurance claim and at least one coverage rule, and

displaying an indication of the determined coverage issue to the claim professional via the graphical user interface tool

3. The system of claim 2, wherein the geographic location comprises at least one of an insurance policy state or an accident state.

4. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance coverage interface to receive from the claim professional at least two of:

(i) personal insurance information, (ii) commercial insurance information (iii) policy status effective date, (iv) vehicle information, (v) coverage limits, (vi) a driver status, (vii) applicable endorsement information, and (vii) coverage notes.

5. The system of claim 4, the memory further stores instructions to execution by the computer processor for:

automatically creating additional action plan information based on the received automobile insurance coverage interface information, and

displaying an indication of the additional action plan information to the claim professional via a coverage issue area in a resolution interface of the graphical user interface tool.

6. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance liability interface to receive from the claim professional at least two of:

(i) a preliminary/final liability indication, (ii) facts of loss, (iii) an applicable indication of state law, (iv) a description of another party'"'"'s negligence, (v) a description of an insured'"'"'s negligence, and (vi) a first liability percentage.

7. The system of claim 6, the memory further stores instructions to execution by the computer processor for:

automatically creating additional action plan information based on the received automobile insurance liability interface information, and

displaying an indication of the additional action plan information to the claim professional via a liability issue area in a resolution interface of the graphical user interface tool.

8. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance damages interface to receive from the claim professional at least two of:

(i) a description of injuries and cause, (ii) a description of occupation and work status, (iii) a description of incurred and future treatments, and (iv) a reserve assessment.

9. The system of claim 8, the memory further stores instructions to execution by the computer processor for:

automatically creating additional action plan information based on the received automobile insurance damages interface information, and

displaying an indication of the additional action plan information to the claim professional via a damages issue area in a resolution interface of the graphical user interface tool.

10. The system of claim 1, wherein the resolution interface to receive from the claim professional at least two of:

(i) a coverage status, (ii) a description of coverage issues, (iii) a compliance status, (iv) a description of compliance requirements, (v) a liability status, (vi) a description of liability issues, (vii) a damages status, (viii) a description of damages issues and associated timeframes for resolution, (ix) vehicle passenger information, (x) a litigation plan status, and (xi) a description of litigation plan issues.

11. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance links interface to receive from the claim professional an indication of a geographic region and to provide to the claim professional:

(i) links to resources associated with the indicated geographic region, and (ii) links to country-wide resources.

12. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance resource tools interface to interact with the claim professional in connection with at least one of:

(i) a date calculator, (ii) a rental cost calculator, and (iii) an uninsured motorist property damage coverage calculator.

13. The system of claim 1, wherein the graphical user interface tool includes an automobile insurance first note interface to receive from the claim professional a template selection and to provide to the claim professional an insurance note template based on the template selection.

14. The system of claim 13, wherein the graphical user interface tool includes a second note interface independent of the first note interface.

15. The system of claim 13, wherein information in the first note interface is automatically populated with data received from the claim professional via other interfaces of the graphical user interface tool.

16. The system of claim 13, wherein the claims profession interacts with the first note interface to copy information to an external claim processing application.

17. A computer-implemented method for facilitating entry of automobile insurance claim data, comprising:

interacting, at a computer processor of an automobile insurance resource platform, with a claim professional via a graphical user interface tool;

receiving input data from the claim professional, the input data being associated with an automobile insurance claim and including compliance information received via a regulation compliance checklist interface;

automatically creating, by the computer processor of the automobile insurance resource platform, action plan information based on the received compliance information; and

displaying an indication of the action plan information to the claim professional via a compliance issue area in a resolution interface of the graphical user interface tool.

18. The method of claim 17, wherein the graphical user interface tool includes:

(i) an automobile insurance first note interface to receive from the claim professional a template selection and to provide to the claim professional an insurance note template based on the template selection, and (ii) a second note interface independent of the first note interface.

19. The method of claim 18, wherein the claims profession interacts with the first note interface to copy information to an external claim processing application.

20. A non-transitory computer-readable medium storing instructions adapted to be executed by a computer processor to perform a method for facilitating entry of automobile insurance claim data, said method comprising:

interacting, at a computer processor of an automobile insurance resource platform, with a claim professional via a graphical user interface tool;

receiving input data from the claim professional, the input data being associated with an automobile insurance claim and including compliance information received via a regulation compliance checklist interface;

automatically creating, by the computer processor of the automobile insurance resource platform, action plan information based on the received compliance information; and

displaying an indication of the action plan information to the claim professional via a compliance issue area in a resolution interface of the graphical user interface tool.

21. The medium of claim 20, wherein the graphical user interface tool includes:

(i) an automobile insurance first note interface to receive from the claim professional a template selection and to provide to the claim professional an insurance note template based on the template selection, and (ii) a second note interface independent of the first note interface.

22. The medium of claim 21, wherein the claims profession interacts with the first note interface to copy information to an external claim processing application.