SERVICE CONTROL APPARATUS, SERVICE CONTROL METHOD AND COMPUTER READABLE MEDIUM
First Claim
1. A service control apparatus for operating a service in accordance with a user request, comprising:
- a service request acquisition unit configured to acquire the user request;
an intention knowledge storage configured to store intention knowledge items which associate user requests with user intentions behind the user requests, the user intentions being hidden intentions that even a user is unconscious of;
an intention estimator configured to estimate a user intention corresponding to the user request with reference to the intention knowledge items;
a service control knowledge storage configured to store service control knowledge items which define methods of generating service control conditions for operating the service, the methods corresponding to the user intentions; and
a service control condition generator configured to generate one of the service control conditions corresponding to the user request and the user intention, with reference to the service control knowledge items.
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Accused Products
Abstract
According to one embodiment, a service control apparatus includes an acquisition unit, an estimator, and a generator. The acquisition unit acquires a user request. Intention knowledge items associate user requests with user intentions behind the user requests. The estimator estimates user an intention corresponding to the user request with reference to the intention knowledge items. Service control knowledge items define methods of generating service control conditions for operating the service. The methods correspond to the user intentions. The generator generates one of the service control conditions corresponding to the user request and the user intention, with reference to the service control knowledge items.
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Citations
15 Claims
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1. A service control apparatus for operating a service in accordance with a user request, comprising:
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a service request acquisition unit configured to acquire the user request; an intention knowledge storage configured to store intention knowledge items which associate user requests with user intentions behind the user requests, the user intentions being hidden intentions that even a user is unconscious of; an intention estimator configured to estimate a user intention corresponding to the user request with reference to the intention knowledge items; a service control knowledge storage configured to store service control knowledge items which define methods of generating service control conditions for operating the service, the methods corresponding to the user intentions; and a service control condition generator configured to generate one of the service control conditions corresponding to the user request and the user intention, with reference to the service control knowledge items. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A service control method of operating a service in accordance with a user request, comprising:
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estimating a user intention corresponding to the user request with reference to intention knowledge items, the user intention being a hidden intention that even a user is unconscious of; and generating one of service control conditions corresponding to the user request and the user intention, with reference to service control knowledge items which define methods of generating service control conditions for operating the service, the methods corresponding to the user intentions. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer readable medium including computer executable instructions, wherein the instructions, when executed by a service control apparatus for operating a service in accordance with a user request, cause the apparatus to execute a method comprising:
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estimating a user intention corresponding to the user request with reference to intention knowledge items, the user intention being a hidden intention that even a user is unconscious of; and generating one of service control conditions corresponding to the user request and the user intention, with reference to service control knowledge items which define methods of generating service control conditions for operating the service, the methods corresponding to the user intentions.
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Specification