SYSTEM AND METHOD FOR GENERATING EXPERT CURATED RESULTS

• US 20150006492A1
• Filed: 12/27/2013
• Published: 01/01/2015
• Est. Priority Date: 06/26/2013
• Status: Active Grant

• Current Assignee: Allyson Shear, Michael Wexler
• Original Assignee: Michael Wexler
• Inventors: Wexler, Michael, Shear, Allyson
• Granted Patent: US 9,489,460 B2
• Time in Patent Office: Days
• US Class Current: 707/694
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques

Abstract

Aspects and embodiments are directed to systems and methods for managing validated information. Validated information can leverage previous research on an issue, track social interaction around the issue, and simplify any request from information on the same or related problems. Additionally, validated information can include background information on an issue being addressed (e.g., a tech support question), information on how the issue was resolved, links to source information used to resolve the issue, and can provide information on whether the resolution continues to be effective for other users. According to some embodiments, validated information can be organized into answer objects configured to provide an answer to a technical question. According to one embodiment, this capture of information into a validated knowledge base facilitates subsequent requests and better leverages the best resolutions by tracking, scoring, and elevating search results (including, for example, answer objects) and/or users that are the most effective.

Claims

1. A system for managing validated information, the system comprising:

at least one processor operatively connect to a memory;

a search component, executed by the at least one processor, configured to;

execute searches on a validated information source based on search activity from a user;

monitor search activity of the user performed against at least one non-validated information source;

integrate validated results returned from the validated information source with non-validated results generated against the at least one non-validated information source; and

a display component, executed by the at least one processor, configured to generate a display of the validated and non-validated results shown on a computer system of the user.

2. The system according to claim 1, wherein the display component is configured to order at least the validated results based on respective validation scores associated with the respective results.

3. The system according to claim 1, wherein the display component is configured to group the displayed results based on whether the results are from validated or non-validated information sources.

4. The system according to claim 3, the display component is configured to order at least the validated results within the grouped display based on respective validation scores associated with the respective results.

5. The system according to claim 1, further comprising a generation component, executed by the at least one processor, configured to create validated information.

6. The system according to claim 5, wherein the generation component is configured to identify related validated information by matching at least one of concept, search terms, or search activity associated with the validated information.

7. The system according to claim 5, wherein the generation component is configured to capture at least a portion of a non-validated information source responsive to user input, and store the at least a portion of the non-validated information source as an answer object.

8. The system according to claim 6, wherein the generation component is configured to merge at least another portion of at least one additional non-validated information source into the answer object.

9. The system according to claim 1, further comprising a promotion component, executed by the at least one processor, configured to assign a validation score to validated information.

10. The system according to claim 9, wherein the promotion component is configured to determine the validation score based on at least one of a generating user'"'"'s profile information, an information source for the validated information, or a baseline score.

11. The system according to claim 9, wherein the promotion component is configured to determine the validation score for an information object responsive to a knowledge domain or knowledge sub-domain.

12. The system according to claim 9, wherein the promotion component is configured to modify the validation score associated with respective validated information based on subsequent access to the respective validated information.

13. The system according to claim 11, wherein subsequent access includes at least:

returned a result to a search, accessed by a subsequent user, commented on by a subsequent user, rated by a subsequent user, and tagged by a subsequent user.

14. The system according to claim 1, further comprising a promotion component, executed by the at least one processor, configured to determine a user score for respective users.

15. The system according to claim 14, wherein the promotion component is configured to identify expert users within a knowledge domain or sub-domain based on the user score.

16. The system according to claim 14, wherein the promotion component is configured to determine a respective domain based user score for a respective user within a plurality of knowledge domains or sub-domains.

17. The system according to claim 14, wherein the promotion component is configured to modify the user score based on at least one of user activity or feedback received on user generated content.

18. The system according to claim 17, wherein the promotion is configured to determine the user score within a knowledge domain or a knowledge sub-domain.

19. The system according to claim 1, further comprising a community component configured to provide access to validated information.

20. The system according to claim 19, wherein the community component is configured to generate validated information.

21. The system according to claim 19, wherein the community component is configured to accept questions and track responses from a user community.

22. A computer implemented method for managing validated information, the method comprising:

executing, by a computer system, searches on a validated information source based on search activity from a user;

monitoring, by the computer system, search activity of the user performed against at least one non-validated information source;

integrating, by the computer system, validated results returned from the validated information source with non-validated results generated against the at least one non-validated information source; and

generating, by the computer system, a display of the validated and non-validated results.

23. The method according to claim 22, further comprising an act of ordering at least the validated results based on respective validation scores associated with the respective results.

24. The method according to claim 22, further comprising an act of grouping the displayed results based on whether the results are from validated or non-validated information sources.

25. The method according to claim 22, further comprising an act of generating validated information.

26. The method according to claim 25, further comprising an act of identifying related validated information by matching at least one of concept, search terms, or search activity associated with the validated information.

27. The method according to claim 25, wherein the act of generating validated information includes capturing at least a portion of a non-validated information source responsive to user input, and storing the at least a portion of the non-validated information source as an answer object.

28. The method according to claim 26, wherein storing the at least a portion of the non-validated information source as an answer object includes merging at least another portion of at least one additional non-validated information source into the answer object.

29. The method according to claim 22, further comprising an act of assigning a validation score to validated information.

30. The method according to claim 29, wherein the act assigning the validation score includes determining the validation score based on at least one of a generating user'"'"'s profile information, an information source for the validated information, or a baseline score.

31. The method according to claim 22, further comprising an act of determining a user score for respective users.

32. The method according to claim 22, further comprising an act of hosting a community presence for accessing validated information.