METHOD AND APPARATUS FOR PROVIDING CONVERSATION HISTORY GENERATED FROM MULTIPLE COMMUNICATION CHANNELS

• US 20150006510A1
• Filed: 06/28/2013
• Published: 01/01/2015
• Est. Priority Date: 06/28/2013
• Status: Abandoned Application

• Current Assignee: Vonage Business Inc (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Vonage Network LLC (Telefonaktiebolaget LM Ericsson)
• Inventors: EFRATI, TZAHI, STERMAN, BARUCH, MACHLIN, SAGIE, MINTZ, IDO, BIANCO, ITAY
• Application Number:
  US13/931,338
• Publication Number:
  US 20150006510A1
• Time in Patent Office: Days
• US Class Current: 707/722
• CPC Class Codes: G06F 16/248 Presentation of query results

Abstract

A method and apparatus for aggregating conversation history comprising collecting one or more communications from one or more communication channels, associating related communications from the one or more communications with each other using a matching algorithm into one or more conversations and presenting an aggregation of the one or more conversations to a user as a conversation history.

Claims

1. A method for providing conversation history comprising:

collecting one or more communications from one or more communication channels;

associating related communications from the one or more communications with each other into one or more conversations using a matching algorithm; and

presenting an aggregation of the one or more conversations as a conversation history.

2. The method of claim 1 further comprising:

displaying the conversation history on a display.

3. The method of claim 1 further comprising:

wherein the one or more communication channels comprise communications from one or more channels comprising one or more of email, social media services, text messages, telephone calls, video calls, calendar applications and voice mails.

4. The method of claim 3 further comprising:

registering the one or more communication channels based on user input.

5. The method of claim 3 further comprising:

registering the one or more communication channels enabled on a mobile device.

6. The method of claim 5 further comprising:

accessing one or more of email, messaging, social media, telephone calls, video calls, voicemail and dialer applications from a mobile device to extract communication content.

7. The method of claim 1 wherein associating each of the one or more communications further comprises:

comparing parties involved in each of the one or more communications; and

determining two communications as being related when the parties involved are the same.

8. The method of claim 1 wherein associating each of the one or more communications further comprises:

associating communications from the one or more communications which are tagged with the same tags as other communications.

9. The method of claim 1 wherein associating related communications further comprises one or more of:

parsing the one or more communications and associating the communications when similar words indicating related conversations are identified;

comparing dates and times of each of the one or more communications and proximity of each of the one or more communications amongst each other; and

analyzing context of origination of a communication.

10. The method of claim 1 wherein the matching algorithm in associating each of the one or more communications further comprises:

registering one or more identities of a user; and

associating related communications between the user'"'"'s one or more registered identities.

11. The method of claim 10 further comprising:

registering identities of contacts of the user; and

performing the associating of related communications based on the registered identities of contacts.

12. An apparatus for aggregating conversation history comprising:

a collection module that collects one or more communications from one or more communication channels; and

a conversation manager that associates related communications from the one or more communications with each other using a matching algorithm into one or more conversations and presents an aggregation of the one or more conversations to a user as a conversation history.

13. The apparatus of claim 12 wherein the conversation manager further displays the conversation history on a display.

14. The apparatus of claim 12 further comprising:

wherein the one or more communication channels comprise communications from one or more of email services, social media services, text messages, calendar applications, telephone calls, video calls and voice mails.

15. The apparatus of claim 14 wherein the collection module further registers the one or more communication channels based on user input.

16. The apparatus of claim 14 wherein the collection module further registers the one or more communication channels enabled on a mobile device coupled to the apparatus.

17. The apparatus of claim 16 wherein the collection module further

accesses email, telephone calls, video calls, text messages, calendar applications and dialer applications from a mobile device to extract communication content.

18. The apparatus of claim 12 wherein the conversation manager further

compares parties involved in each of the one or more communications and determines two communications as being related when the parties involved are the same.

19. The apparatus of claim 12 the conversation manager further associates communications from the one or more communications which are tagged with the same tags as other communications.

20. The apparatus of claim 12 wherein the conversation manager further associates related communications by performing one or more of:

parsing the one or more communications and associating the communications when similar words indicating related conversations are identified;

comparing dates and times of each of the one or more communications and proximity of each of the one or more communications amongst each other; and

analyzing context of origination of a communication.