Voicemail Archival and Forwarding Functionality for Communications Networks and Devices

• US 20150011191A1
• Filed: 09/22/2014
• Published: 01/08/2015
• Est. Priority Date: 08/31/2007
• Status: Abandoned Application

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Sigmund, William Joseph, Zubas, Michael Robert, Rainer, Brian Keith
• Application Number:
  US14/492,908
• Publication Number:
  US 20150011191A1
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail messages including annexed information, e.g. Attachments, in packet switching networks H04L51/08
• CPC Class Codes: H04M 2203/4545 Message forwarding selective message forwarding in packet switching networks H04L51/214
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A voicemail system includes a memory and a processor. The memory can store data relating to one or more users. An incoming communication can be handled by the voicemail system and provided with functionality based upon, for example, preferences of a user. The voicemail system can include functionality to allow a user to archive a voicemail message, to convert a voicemail message to a desired format, and/or to forward a voicemail message or converted voicemail message file to one or more designated destinations. The voicemail system can operate on a communications network, at a communications device, or both. Methods for archiving, converting, and/or forwarding voicemail messages are also disclosed.

Claims

1. A device comprising:

a processor; and

a memory that stores instructions that, when executed by the processor, cause the processor to perform operations comprising

receiving a message associated with a mobile device,

storing a copy of the message in the memory,

receiving a command to forward the message to a recipient device,

retrieving the copy of the message from the memory, and

forwarding the copy of the message to the recipient device.

2. The device of claim 1, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

retrieving information relating to the recipient device; and

determining, based upon the information, a conversion format for the copy of the message.

3. The device of claim 2, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

converting the copy of the message from a format to the conversion format; and

forwarding the copy of the message converted to the conversion format to the recipient device.

4. The device of claim 1, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

attaching a forwarding message to the copy of the message.

5. The device of claim 1, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

receiving a further command to archive the copy of the message.

6. The device of claim 1, wherein receiving the command to forward the message comprises receiving, from the mobile device, the command.

7. The device of claim 1, wherein receiving the command to forward the message comprises receiving, via a user interface, selection of an option to forward the message.

8. The device of claim 1, wherein forwarding the copy of the message to the recipient device comprises:

sending retrieval instructions to the recipient device;

detecting a request, from the recipient device, for the copy of the message; and

providing, to the recipient device, the copy of the message in response to the request.

9. A method comprising:

receiving, at a device comprising a processor, a message associated with a mobile device;

storing, by the device, a copy of the message at a memory;

receiving, by the device, a command to forward the copy of the message to a recipient device;

retrieving, by the device, the copy of the message from the memory, and

forwarding, by the device, the copy of the message to the recipient device.

10. The method of claim 9, further comprising:

retrieving information relating to the recipient device; and

determining, based upon the information, a conversion format for the copy of the message.

11. The method of claim 10, further comprising:

converting the copy of the message from a format to the conversion format; and

forwarding, to the recipient device, the copy of the message converted to the conversion format.

12. The method of claim 9, further comprising:

attaching a forwarding message to the copy of the message.

13. The method of claim 9, further comprising:

receiving a further command to archive the copy of the message.

14. The method of claim 9, wherein forwarding the copy of the message to the recipient device comprises:

sending retrieval instructions to the recipient device;

detecting a request, from the recipient device, for the copy of the message; and

providing, to the recipient device, the copy of the message in response to the request.

15. A non-transitory computer-readable storage medium that stores instructions that, when executed by a processor, cause the processor to perform operations comprising:

receiving a message associated with a mobile device;

storing a copy of the message at a memory;

receiving a command to forward the copy of the message to a recipient device;

retrieving the copy of the message from the memory, and

forwarding the copy of the message to the recipient device.

16. The non-transitory computer-readable storage medium of claim 15, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

retrieving information relating to the recipient device; and

determining, based upon the information, a conversion format for the copy of the message.

17. The non-transitory computer-readable storage medium of claim 16, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

converting the copy of the message from a format to the conversion format; and

forwarding, to the recipient device, the copy of the message converted to the conversion format.

18. The non-transitory computer-readable storage medium of claim 15, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

attaching a forwarding message to the copy of the message.

19. The non-transitory computer-readable storage medium of claim 15, wherein the instructions, when executed by the processor, cause the processor to perform operations further comprising:

receiving a further command to archive the copy of the message.

20. The non-transitory computer-readable storage medium of claim 15, wherein forwarding the copy of the message to the recipient device comprises:

sending retrieval instructions to the recipient device;

detecting a request, from the recipient device, for the copy of the message; and

providing, to the recipient device, the copy of the message in response to the request.