BUSINESS TO BUSINESS TO SHARED COMMUNITIES SYSTEM AND METHOD

• US 20150012332A1
• Filed: 05/02/2011
• Published: 01/08/2015
• Est. Priority Date: 01/18/2011
• Status: Abandoned Application

• Current Assignee: Caterina Papachristos
• Original Assignee: Caterina Papachristos
• Inventors: Papachristos, Caterina
• Application Number:
  US14/370,764
• Publication Number:
  US 20150012332A1
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network

Abstract

A method and a system for providing, on one side, businesses customer communities they can manage and offer services to. An aspect of the invention is the concept of shared communities between two or more businesses (customers belonging to two or more businesses at the same time). This shared community signals a potential relationship between the businesses sharing it. The current invention captures and defines such a relationship. On the other side, it allows customers to opt for and join businesses that are relevant to them. The system includes a number of components to help businesses keep their communities active and interested such an event manager, a reward manager, a campaign manager, an aftersale manager, an address book, a social engine etc. It provides also components to the businesses that help them understand their communities such as the analytics manager. The system'"'"'s structure allows the creation of embedded advanced sensor network.

Claims

1. A system for sharing business communities, the system comprising:

a) at least one server;

i) configured to store communities of entities;

ii) configured to allow the sharing of communities between entities;

iii) configured to allow the creation of at least one relationship between at least two communities of entities;

b) at least one storage service configured to persist communities of entities;

c) at least one manager configured to manage entities.

2. The system for sharing business communities according to claim 1, wherein the system is configured as a sensor network.

3. The system for sharing business communities according to claim 1, wherein the at least one manager is an account manager.

4. The system for sharing business communities according to claim 1, wherein the at least one manager is a community manager

5. The system for sharing business communities according to claim 1, wherein the at least one manager is a social engine

6. The system for sharing business communities according to claim 1, wherein the at least one manager is an analytics engine.

7. The system for sharing business communities according to claim 1, wherein the at least one manager is an address book, wherein the address book allows each entity of the system to define and import information related to such entity contacts.

8. The system for sharing business communities according to claim 1, wherein the at least one manager is an event manager, wherein the event manager allows at least one of the entities to schedule events for at least one of the communities.

9. The system for sharing business communities according to claim 1, wherein the at least one manager is an event manager, wherein the event manager allows at least one of the entities to schedule events to entities separated by n-degrees of separation.

10. The system for sharing business communities according to claim 1, wherein the at least one manager is a reward manager, wherein the reward manager provides rewards to the entities based on patterns of activities of the entities within the system.

11. The system for sharing business communities according to claim 1, wherein the at least one manager is a campaign manager, wherein the campaign manager allows at least one of the entities to create and parameterize at least one marketing campaign, the at least one marketing campaign comprising a method to reach at least one of the communities using at least one incentive.

12. The system for sharing business communities according to claim 1, wherein the at least one manager is a relationship manager, wherein the relationship manager evaluates and defines the relationships between the entities using the entities shared communities and relationships existing between at least two community entities and their respective address books.

13. The system for sharing business communities according to claim 1, wherein the at least one manager is an after sale manager, wherein the after sale manager allows at least one of the entities to provide after sale service for the entity community members by handling customer care information.

14. A method for creating at least one virtual relationship between at least two community owner entities, the method comprising:

a) analyzing a data source to identify potential virtual relationships between related community owner entities;

b) communicating the identified potential virtual relationships to the related community owner entities;

c) displaying the identified potential virtual relationships to the related community owner entities;

d) allowing the related community owner entities to join the identified potential virtual relationships;

e) if needed, requesting an approbation by the community owner entity before another entity may join a virtual relationship;

f) creating such virtual relationship within a system, wherein the virtual relationship is either shared unilaterally or bilaterally between the requesting community owner entity and the other community owner entity.

15. A system for sharing business communities, the system comprising:

a) at least one server, wherein the at least one server is configured to store communities of entities;

b) at least one client, wherein the at least one client is configured to communicate with the server.

16. The system for sharing business communities according to claim 15, wherein the at least one client acts as a relay for another system through a machine to machine interface.

17. A system for creating virtual relationship with entities of shared communities being part of the system, the system comprising:

a) at least one server;

i) configured to store communities of entities;

ii) configured to allow the sharing of communities between the entities;

iii) configured to allow the creation of at least one virtual relationship between at least two communities of entities.

b) at least one storage service, wherein the at least one storage service is configured to persist at least one virtual relationship.

18. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is a geographical relationship, wherein the relationship is characterized by an entity located within the geographical area covered by a community of entities.

19. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is a critical mass of customers, wherein such critical mass represents the minimal number of entities having shopped at two or more community owner entities.

20. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is an event relationship, wherein the relationship represents an event that may be either recurrent or punctual in time.

21. The system for creating virtual relationship according to claim 17, wherein the at least one relationship is an activity relationship, wherein the relationship represents a habit of an entity.

22. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is a path pattern relationship, wherein the relationship represents the usual itinerary or path of an entity.

23. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is a bidirectional relationship, wherein the relationship represents an alliance between at least two community owner entities.

24. The system for creating virtual relationship according to claim 17, wherein the at least one virtual relationship is a unidirectional relationship, wherein the relationship represents an association between at least two community owner entities, and allows only one community owner entity to push promotions to member entities of at least one community owned by another community owner entity.

25. The system for creating virtual relationship according to claim 17, wherein the at least one server is being part of a network of devices and wherein such devices comprise software or hardware compatible with the server.

26. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one business interface module, wherein the module comprises:

a) at least one web portal sub-module, wherein the web portal sub-module provides tools to manage at least one community of entities;

b) at least one event notification sub-module, wherein the event notification sub-module allows the server to notify a community entity of the occurrence of at least one event;

c) at least one interface sub module between an entity domain and the server, wherein such entity domain comprises at least one entity registered with the server and wherein such module allows an entity to interface with the server.

27. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one event manager, wherein the manager allows an entity to schedule events to entities separated by n-degrees of separation.

28. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one community module, wherein the module enables any entity to register to at least one community and subscribe to at least one event from the community.

29. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one analytic module, wherein the module identifies and extracts possible relationships between entities members of the communities stored within the server;

and exposes the relationships to the related community owners.

30. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one customer interface module, wherein the module allows a customer entity to interface with the server.

31. The system for creating virtual relationship according to claim 17, wherein the at least one server comprises at least one business to business to shared communities module, wherein the module manages the relationship between entities and the community joined by such entities.

37. The system for sharing business communities according to claim 30, wherein the at least one server comprises at least interface function, wherein the function enables at least one device of an entity to interface with the server.

32. A method for registering and assigning a role to a business community, wherein such method comprising:

a) creating a business community comprising the registering business entity;

b) storing the geographical range of the business community within the system;

c) assigning at least one role to the registering business, wherein the role being community owner, community provider or both;

d) allowing at least one customer entity to join the community.

33. The method for registering and assigning a role to a business community according to claim 32, wherein the method comprises creating the community through a business interface function and invoking an interface within an event manager.

34. A system for sharing business communities, the system comprising:

a) at least one server;

i) configured to store communities of entities;

ii) configured to allow the sharing of communities between entities;

iii) configured to allow the creation of at least one relationship between at least two communities of entities;

b) at least one storage service configured to persist communities of entities;

c) at least one event manager business interface function, wherein the event manager function comprises an event rule engine component, the event rule engine enabling the system to provide enhanced and personalized benefits and promotions to at least one individual entity within at least one community of entities.

35. The system for sharing business communities according to claim 34, wherein the at least one server comprises at least one semantic web analyzer, wherein the web analyzer analyzes web content looking for semantic metadata related to events existing on the server.

36. The system for sharing business communities according to claim 34, wherein the at least one server comprises at least one business to business to shared communities function, wherein the function allows at least one entity to register a community identity and to subscribe to at least on event provided by at least one community.

38. A method for a customer entity to join and use at least one business community, the method comprising:

a) the customer installing a client application on a device;

b) the application displaying a list of available communities located within a specific range of the geographical location of the customer position;

c) the customer selecting one or more community from the displayed list;

d) if not already a member of the system, the customer registering to the system;

e) if already a member of the system, the customer authenticating to the system;

f) the system adding the community to the list of joined communities of the customer;

g) the customer executing at least one function available through the application.

39. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to set up the preferences and privacy of the membership.

40. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to access at least one business product catalogue.

41. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to create or manage a wish list or a shopping cart.

42. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to engage in a conversation, through live communication means, with other members of the community or with the community entity owner.

43. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to perform payments.

44. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to set up or synchronize an address book.

45. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to receive coupons and/or promotions.

46. The method for a customer entity to join and use a business community according to claim 38, wherein the function allows the customer to consult at least one of the following information:

a) the news and recommendations from the community members;

b) the activity feeds from the community;

c) the events organized by the community entity owner or community members;

d) the community owner location or driving directions.

47. A method for a business entity to create and manage at least one business community, the method comprising:

a) the business entity installing a client application on a device;

b) the business entity registering or signing up to the system;

c) the business entity executing at least one function available through the application.

48. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to set up at least one preference and privacy parameter.

49. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to use a dashboard.

50. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to create or manage at least one campaign.

51. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to consult analytics data.

52. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to create or schedule at least one event within at least one community.

53. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to consult analytics data.

54. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to create or manage at least one product catalogue or video.

55. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to set up a payment system.

56. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to consult at least one shopping cart or wish list.

57. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to set up and synchronize an address book.

58. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to reward at least one member of a community.

59. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to create and publish announcements.

60. The method for a business entity to create and manage at least one business community according to claim 47, wherein the function allows the business entity to communicate with at least one community member.

61. A method for identifying at least one virtual relationship between at least two business entities, the method comprising:

a) identifying the business entities having a certain community mass;

b) identifying the business entities from the identified entities having at least one common member with another business entity from the identified entities and having at least one affinity with the another entity;

c) assigning a weight to the virtual relationship based on the number of affinity and the number of common members;

d) updating the weigh of the relationship within the system.

62. The method for identifying at least one virtual relationship between at least two business entities, according to claim 61, wherein the at least one affinity represent the fact that both the entities are not competitors.

63. The method for identifying at least one virtual relationship between at least two business entities, according to claim 61, wherein the at least one affinity represent the fact that both the entities cover a common geographical area or have a common traffic axis.

64. A method for notifying a business entity, the method comprising:

a) identifying the business entities within a system having a very strong virtual relationship, wherein a very strong virtual relationship is a relationship having a weigh number being higher or equal to a specific trigger number;

b) identifying the business entities from the identified entities having at least one common member with another business entity from the identified entities and having at least one affinity with the another entity;

c) notifying the identified business entities;

d) through the notification, inviting the business entities to establish a contact, a relationship and/or to enforce at least one existing relationship.

65. A method using an event manager, the method comprising:

a) a business entity configuring and scheduling a time of an event for a customer entity;

b) adding a specific rule to the event;

c) at the scheduled time and when the rule is rendered, identifying the location of the customer entity;

d) sending data associated with the event to the customer device.

66. A system for creating virtual malls, the system comprising:

a) at least one server;

i) configured to store communities of entities;

ii) configured to allow the sharing of communities between entities;

iii) configured to allow the creation of at least one relationship between at least two communities of entities;

b) at least one storage service configured to persist communities of entities;

c) at least one virtual mall manager.

67. The system for creating virtual malls according to claim 66, wherein the at least one virtual mall is defined by the virtual mall manager based on a shared community between two or more businesses.

68. The system for creating virtual malls according to claim 66, wherein the at least one virtual mall is defined by the virtual mall manager based on customer selection of businesses.

69. The system for creating virtual malls according to claim 66, wherein the at least one customer is upgraded to a business account by the virtual mall manager, based on the customers preference to engage his social links to extend the virtual mall customer base.