×

EMPIRICAL EXPERT DETERMINATION AND QUESTION ROUTING SYSTEM AND METHOD

  • US 20150017616A1
  • Filed: 02/28/2013
  • Published: 01/15/2015
  • Est. Priority Date: 02/29/2012
  • Status: Active Grant
First Claim
Patent Images

1. A technical system for expert determination and question routing, the system comprising:

  • a non-transitory computer readable medium configured to store executable programmed modules and information including location tracking data, user information, venue information, venue category information, and map information;

    a processor communicatively coupled with the non-transitory computer readable medium and configured to execute programmed modules stored therein, read information stored therein and write information to the non-transitory computer readable medium;

    a tracker module stored in the non-transitory computer readable medium and configured to be executed by the processor, the tracker module configured to;

    receive location tracking information associated with a first user; and

    store the location tracking information associated with the first user in the non-transitory computer readable medium;

    a scoring module stored in the non-transitory computer readable medium and configured to be executed by the processor, the scoring module configured to;

    determine, based at least in part on the location tracking information associated with the first user, one or more expert scores that include an expert score for the first user with respect to a first venue; and

    a router module configured to;

    receive a question from a second user;

    determine to route the question to the first user based at least in part on at least one of the expert scores determined for the first user; and

    route the question to the first user.

View all claims
  • 9 Assignments
Timeline View
Assignment View
    ×
    ×