SYSTEMS, METHODS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING AN ADDRESS REPUTATION SERVICE

• US 20150019455A1
• Filed: 07/10/2013
• Published: 01/15/2015
• Est. Priority Date: 07/10/2013
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Hilbush, Mark
• Application Number:
  US13/938,892
• Publication Number:
  US 20150019455A1
• Time in Patent Office: Days
• US Class Current: 705/337
• CPC Class Codes: G06Q 10/083 Shipping

Abstract

Various embodiments provide an address reputation system for dynamically handling shipments for a plurality of addresses based at least in part upon a reputation score calculated therefor. The system comprises one or more computer processors configured to: receive new address data associated with at least one shipment order; retrieve at least a portion of existing address data associated with an address to which delivery is requested; dynamically compare one or more portions of the new address data against the retrieved existing address data so as to identify one or more discrepancies indicative of a conflict with a reputation score for the address; in response to identifying one or more discrepancies, prevent further processing of the shipment order; and in response to not identifying one or more discrepancies, facilitate further processing of the shipment order. Associated computer program products and computer implemented methods are also provided.

Claims

1. An address reputation system for dynamically handling shipments for each of a plurality of addresses based at least in part upon a reputation score calculated therefor, said system comprising:

one or more memory storage areas containing existing address data associated with at least one of said plurality of addresses; and

one or more computer processors configured to;

(A) receive new address data comprising order data associated with at least one shipment order for which delivery is requested to at least one of said plurality of addresses;

(B) retrieve at least a portion of said existing address data, said portion being associated with said address to which delivery is requested within said new address data;

(C) dynamically compare one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, said one or more discrepancies being indicative of at least one parameter within said new address data conflicting with a reputation score for said address to which delivery is requested;

(D) in response to identifying one or more discrepancies, prevent further processing of said at least one shipment order within said new address data; and

(E) in response to not identifying one or more discrepancies, facilitate further processing of said at least one shipment order within said new address data.

2. The address reputation system of claim 1, wherein:

prior to dynamically compare one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, said one or more computer processors are further configured to calculate said reputation score for said address to which delivery is requested, said calculation being based at least in part upon one or more parameters associated with said address; and

when dynamically comparing said one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, said one or more computer processors are further configured to compare said calculated reputation score against said one or more portions of said retrieved existing address data.

3. The address reputation system of claim 2, wherein said one or more portions of said retrieved existing address data comprise at least one of the following:

carrier data associated with transport of one or more packages to said address, public data associated with one or more public records for one or more residents of said address, or forum data associated with one or more public forum interfaces via which information associated with said address may be received from a plurality of sources.

4. The address reputation system of claim 1, wherein:

said existing address data comprises one or more parameters associated with rate structures for one or more shippers, said rate structures being based at least in part upon a scale associated with said reputation score; and

said one or more discrepancies are identified based upon one or more differences between said rate structure parameters and said order data.

5. The address reputation system of claim 1, wherein:

said existing address data comprises one or more parameters associated with transit services available via one or more shippers, said transit services being based at least in part upon a geographical location of each of said plurality of addresses; and

said one or more discrepancies are identified based upon one or more differences between said transit service parameters and said order data.

6. The address reputation system of claim 1, wherein said one or more computer processors are configured to, in response to identifying one or more discrepancies, generate one or more notifications comprising data associated with said one or more discrepancies.

7. The address reputation system of claim 6, wherein said one or more notifications comprise at least one of the following:

at least one report, at least one alert, or at least one computer code-based instructions.

8. The address reputation system of claim 6, wherein said one or more computer processors are configured to automatically transmit said one or more notifications to at least one user of said system.

9. The address reputation system of claim 8, wherein:

in response to receiving further input data from said at least one user of said system, said one or more computer processors are further configured to dynamically compare one or more portions of said further input data against said one or more portions of said retrieved existing address data so as to determine whether said one or more discrepancies continue to exist; and

in response to said one or more discrepancies being mitigated, facilitate further processing of said at least one shipment order within said new address data.

10. The address reputation service of claim 9, wherein:

said further input data comprises an indication of one or more errors in said reputation score; and

said one or more computer processors are further configured to re-calculate said reputation score for said address to which delivery is requested, said re-calculation being based at least in part upon one or more parameters associated with said address and said further input data.

11. The address reputation system of claim 1, wherein, in response to identifying one or more discrepancies, said one or more computer processors are further configured to determine one or more adjustments to one or more portions of said new address data so as to mitigate said one or more discrepancies.

12. The address reputation system of claim 11, wherein said one or more adjustments comprise at least one of the following:

a rate adjustment based at least in part upon said reputation score, a service adjustment based at least in part upon said reputation score, or a waiver based at least in part upon at least one or more instructions provided by a shipper via which delivery is requested.

13. The address reputation system of claim 11, wherein said one or more computer processors are configured to, in response to identifying one or more adjustments, generate one or more notifications comprising data associated with said one or more adjustments.

14. The address reputation system of claim 13, wherein said one or more notifications comprise at least one of the following:

at least one report, at least one alert, or at least one computer code-based instructions.

15. The address reputation system of claim 13, wherein said one or more computer processors are configured to automatically transmit said one or more notifications to at least one user of said system.

16. The address reputation system of claim 15, wherein:

in response to receiving further input data from said at least one user of said system, said one or more computer processors are further configured to dynamically compare one or more portions of said further input data against said one or more portions of said retrieved existing address data so as to determine whether said one or more discrepancies continue to exist; and

in response to said one or more discrepancies being mitigated, facilitate further processing of said at least one shipment order within said new address data.

17. The address reputation system of claim 11, wherein:

in response to receiving further input data from said at least one user of said system, said one or more computer processors are further configured to dynamically compare one or more portions of said further input data against said one or more portions of said retrieved existing address data so as to determine whether said one or more discrepancies continue to exist; and

in response to said one or more discrepancies being mitigated, facilitate further processing of said at least one shipment order within said new address data.

18. A computer-implemented method for dynamically handling shipments for each of a plurality of addresses based at least in part upon a reputation score calculated therefor, said method comprising the steps of:

(A) receiving and storing within one or more memory storage areas existing address data associated with at least one of said plurality of addresses;

(B) receiving new address data comprising order data associated with at least one shipment order for which delivery is requested to at least one of said plurality of addresses;

(C) dynamically comparing, via at least one computer processor, one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, said one or more discrepancies being indicative of at least one parameter within said new address data conflicting with a reputation score for said address to which delivery is requested;

(D) in response to identifying one or more discrepancies, preventing, via said at least one computer processor, further processing of said at least one shipment order within said new address data; and

(E) in response to not identifying one or more discrepancies, facilitating, via said at least one computer processors, further processing of said at least one shipment order within said new address data.

19. The computer-implemented method of claim 18, further comprising the steps of:

prior to dynamically comparing one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, calculating, via said at least one computer processor, said reputation score for said address to which delivery is requested, said calculation being based at least in part upon one or more parameters associated with said address; and

when dynamically comparing said one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, further comparing, via said at least one computer processor, said calculated reputation score against said one or more portions of said retrieved existing address data.

20. The computer-implemented method of claim 18, further comprising the step of in response to identifying one or more discrepancies, generating, via said at least one computer processor, one or more notifications comprising data associated with said one or more discrepancies.

21. The computer-implemented method of claim 18, further comprising the step of, in response to identifying one or more discrepancies, determining, via said at least one computer processor, one or more adjustments to one or more portions of said new address data so as to mitigate said one or more discrepancies.

22. The computer-implemented method of claim 21, further comprising the step of in response to identifying one or more adjustments, generating, via said at least one computer processor, one or more notifications comprising data associated with said one or more adjustments.

23. A non-transitory computer program product comprising at least one computer-readable storage medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

(A) a first executable portion configured for receiving a plurality of data, wherein said data comprises;

(i) existing address data associated with at least one of a plurality of addresses; and

(ii) new address data comprising order data associated with at least one shipment order for which delivery is requested to at least one of said plurality of addresses;

(B) a second executable portion configured for dynamically comparing one or more portions of said new address data against one or more portions of said retrieved existing address data so as to identify one or more discrepancies there-between, said one or more discrepancies being indicative of at least one parameter within said new address data conflicting with a reputation score for said address to which delivery is requested; and

(c) a third executable portion configured for;

(i) in response to identifying one or more discrepancies, prevent further processing of said at least one shipment order within said new address data; and

(ii) in response to not identifying one or more discrepancies, facilitate further processing of said at least one shipment order within said new address data.

24. An address reputation system for dynamically determining a reputation score for each of a plurality of addresses, said system comprising:

one or more memory storage areas containing existing address data, said existing address data comprising carrier data associated with transport of one or more packages to each of said plurality of addresses and third party data associated with each of said plurality of addresses; and

one or more computer processors configured to;

(A) receive new address data associated with at least one of said plurality of addresses;

(B) calculate a reputation score for said at least one address, said calculation being based at least in part upon one or more parameters within said carrier data and said third party data associated with said at least one address for which new address data was received; and

(C) upon completion of said calculation, generate one or more notifications, said one or more notifications comprising said reputation score for said at least one address.

25. The address reputation system of claim 24, wherein said carrier data and said third party data are configured to provide a comprehensive historical data set for shipment handling for each of said plurality of addresses.

26. The address reputation system of claim 24, wherein said carrier data comprises one or more of the following:

address package tracking statistics, address delivery statistics, address shipping statistics, or address fraud statistics.

27. The address reputation system of claim 24, wherein:

said third party data comprises at least one of public data or forum data; and

said third party data is received by the system via an external service provider.

28. The address reputation system of claim 27, wherein:

said public data comprises at least one of the following;

demographic data, fraud complaint data, civil legal complaint data, criminal legal complaint data, legal judgment data, or law enforcement record data; and

said one or more parameters upon which said reputation score is calculated is based at least in part upon one or more portions of said public data.

29. The address reputation system of claim 27, wherein said forum data comprises one or more user-generated pieces of information associated with at least one of said addresses, said user-generated pieces of information being associated with one or more parameters upon which said reputation score is calculated.

30. The address reputation system of claim 27, wherein said external service provider is configured such that a variety of users of said external service provider may generate at least a portion of said forum data, said reputation score being calculated based at least in part upon said portion of said forum data.

31. The address reputation system of claim 30, wherein at least one of said variety of users of said external service provider is a resident of at least one of said plurality of addresses and said at least one user generates at least a portion of said forum data associated with their particular address.