ENHANCED CONTENT POSTING FEATURES FOR AN ENTERPRISE LEVEL BUSINESS INFORMATION NETWORKING ENVIRONMENT

• US 20150026597A1
• Filed: 09/24/2013
• Published: 01/22/2015
• Est. Priority Date: 07/17/2013
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Gadamsetty, Ashok, Kuchoor, Santhosh Kumar
• Application Number:
  US14/035,159
• Publication Number:
  US 20150026597A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06F 16/178 Techniques for file synchronisation in file systems
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Systems, apparatus, and methods for implementing enterprise level social and business information networking are provided. Users can receive relevant information about a database system and its users at an appropriate time. Users can then use this relevant information to reduce errors and limit redundant efforts. For example, an update of a record in the database can be identified, and a story created automatically about the update and sent to the users that are following the record. Other events besides updating of records can also be tracked. A variety of enhanced features and functions are also presented in the context of an enterprise level social and business information networking environment.

Claims

1. A method of sharing content in an information networking environment, the method comprising:

providing, by a database system, a menu that includes selectable entries for a plurality of groups, wherein a user of the database system is a registered member of each of the plurality of groups;

obtaining a group selection request, the group selection request identifying at least two of the plurality of groups, and the group selection request generated in response to user interaction with the menu;

receiving information to be posted, shared, or distributed; and

updating the database system to provide the received information to the at least two of the plurality of groups.

2. The method of claim 1, wherein:

the database system is a multi-tenant database system that supports a plurality of organizations;

the user is a member of a first organization of the plurality of organizations, and a member of a second organization of the plurality of organizations; and

the method further comprises;

logging the user into the first organization and the second organization; and

maintaining a persistent logged-in status for the user, relative to the first organization and the second organization, to accommodate seamless information sharing across the first organization and the second organization.

3. The method of claim 1, wherein the database system obtains the group selection request concurrently with receiving the information.

4. The method of claim 1, wherein the method is performed by a multi-tenant database system.

5. The method of claim 1, wherein the method is performed by a processor executing instructions of a tangible and non-transitory computer readable medium.

6. A method of notifying users of content published in an information networking environment, the method comprising:

receiving a request to publish content at a database system, the request comprising an identifier of a user of the database system and a blind copy designator for the identifier;

publishing at least some of the content in accordance with the request, resulting in published content, wherein the published content includes no indicia of the identifier of the user of the database system; and

communicating a notification to the user of the database system, the notification comprising a reference to the published content.

7. The method of claim 6, wherein the method is performed by a multi-tenant database system.

8. The method of claim 6, wherein the method is performed by a processor executing instructions of a tangible and non-transitory computer readable medium.

9. The method of claim 6, wherein the blind copy designator comprises at least one special character that immediately precedes or follows the identifier of the user.

10. The method of claim 6, wherein the blind copy designator comprises a defined string of one or more characters that immediately precedes or follows the identifier of the user.

11. The method of claim 6, wherein the reference to the published content comprises a hyperlink or hypertext that points to the published content.

12. A method of automatically responding to posts published in an information networking environment, the method comprising:

creating, by a database system, a post for publication in the information networking environment, the post comprising an at-mention that identifies a user of the information networking environment;

determining that context of the post satisfies automatic response criteria for the user; and

in response to the determining, providing an automatic response to the post on behalf of the user, the automatic response comprising content defined by the user.

13. The method of claim 12, wherein the method is performed by a multi-tenant database system.

14. The method of claim 12, wherein the method is performed by a processor executing instructions of a tangible and non-transitory computer readable medium.

15. The method of claim 12, further comprising:

publishing the post in a thread; and

thereafter, publishing the automatic response in the thread.

16. The method of claim 12, wherein the automatic response criteria comprises configuration data defined by the user.

17. A method of sharing content in an information networking environment, the method comprising:

receiving a request to create a post in a group that is defined for a first tenant of a multi-tenant database system;

providing a selection interface that includes a list of at least one linked tenant associated with the group, wherein the group is also defined in each linked tenant;

receiving, at the database system, data identifying a linked tenant selected from the list; and

updating the database system to create the post in the group for the first tenant and for the linked tenant.

18. The method of claim 17, further comprising:

receiving configuration instructions to select tenants eligible for common group posting.

19. The method of claim 18, further comprising:

obtaining user login credentials for each selected tenant.

20. The method of claim 17, wherein the method is performed by a multi-tenant database system.

21. The method of claim 17, wherein the method is performed by a processor executing instructions of a tangible and non-transitory computer readable medium.