ENHANCED CHAT FEATURES FOR AN ENTERPRISE LEVEL BUSINESS INFORMATION NETWORKING ENVIRONMENT

• US 20150026604A1
• Filed: 09/24/2013
• Published: 01/22/2015
• Est. Priority Date: 07/17/2013
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Gadamsetty, Ashok, Mulukuri, Viswanath, Perkins, Zach, Subramanian, Sundar, Shaik, Yaseen
• Application Number:
  US14/035,183
• Publication Number:
  US 20150026604A1
• Time in Patent Office: Days
• US Class Current: 715/758
• CPC Class Codes: G06F 16/178 Techniques for file synchronisation in file systems
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Systems, apparatus, and methods for implementing enterprise level social and business information networking are provided. Users can receive relevant information about a database system and its users at an appropriate time. Users can then use this relevant information to reduce errors and limit redundant efforts. For example, an update of a record in the database can be identified, and a story created automatically about the update and sent to the users that are following the record. Other events besides updating of records can also be tracked. A variety of enhanced features and functions are also presented in the context of an enterprise level social and business information networking environment.

Claims

1. A method of managing a chat feature of an information networking environment, the method comprising:

providing, by a database system, a graphical interactive chat favorites element comprising a list of at least one favorite user or group of the information networking environment, as designated by a first user;

receiving, at the database system, data identifying one or more chat invitees selected from the list of the interactive chat favorites element; and

generating chat invitations to the one or more chat invitees.

2. The method of claim 1, wherein the list comprises an entry that identifies a defined group of users.

3. The method of claim 2, further comprising:

detecting user interaction with the entry, the user interaction associated with a show group command; and

providing a member list that indicates individual members of the defined group of users, wherein the member list is provided in response to detecting the user interaction with the entry.

4. The method of claim 1, further comprising:

receiving, at the database system, a request to designate a selected user as a favorite of the first user; and

updating the list of the interactive chat favorites element, in accordance with the received request.

5. The method of claim 1, further comprising:

receiving, at the database system, a request to designate a plurality of selected users as a favorite group of the first user; and

updating the list of the interactive chat favorites element, in accordance with the received request.

6. The method of claim 1, wherein the method is performed by a multi-tenant database system.

7. The method of claim 1, wherein the method is performed by a processor executing instructions of a tangible and non-transitory computer readable medium.

8. A method of managing a chat feature of an information networking environment, the method comprising:

providing, by a database system, a chat window interface to support a chat session that involves a user of the information networking environment;

receiving a favorite chat request at the database system, the favorite chat request generated in response to the user interacting with the chat window interface; and

identifying the chat session as a favorite conversation for the user, wherein the identifying is performed in response to receiving the favorite chat request.

9. The method of claim 8, further comprising:

maintaining a collection of favorite chat conversations, wherein the identifying adds the chat session to the maintained collection of favorite chat conversations.

10. The method of claim 9, further comprising:

receiving an access request for the collection of favorite chat conversations; and

providing a list of favorite chat conversations, the list comprising at least some of the maintained collection of favorite chat conversations.

11. The method of claim 10, further comprising:

obtaining a chat retrieval request for an entry that appears in the provided list of favorite chat conversations; and

retrieving a saved favorite chat conversation from the maintained collection of favorite chat conversations, wherein the entry identifies the saved favorite chat conversation.

12. A method of alerting users of an information networking environment of the changing status of other users, the method comprising:

receiving an alert setup request at a database system, the alert setup request representing an instruction to notify a first user of the information networking environment when a status of a second user of the information networking environment changes to a designated status;

determining, by the database system, when the status of the second user changes from a previous status to the designated status; and

in response to the determining, providing an alert to the first user, wherein the alert indicates the designated status of the second user.

13. The method of claim 12, wherein the providing provides the alert in the form of an audio annunciation, a pop-up window, a text message, an email, a private message, a voicemail, a telephone call, a video annunciation, or a graphical icon.

14. The method of claim 12, wherein:

the previous status of the second user is an offline status; and

the designated status of the second user is an online status.

15. The method of claim 12, wherein the designated status is selectable by the first user.

16. A method of managing notes for a chat feature of an information networking environment, the method comprising:

providing, by a database system, a chat window interface to support a chat session that involves a user of the information networking environment;

receiving a create note request at the database system, the create note request indicating an excerpt of chat content taken from the chat session; and

creating a retrievable note for the user, wherein the creating is performed in response to receiving the create note request.

17. The method of claim 16, further comprising:

maintaining a collection of chat notes on behalf of the user, wherein the creating adds the retrievable note to the maintained collection of chat notes.

18. The method of claim 16, further comprising:

receiving an access request for the collection of chat notes; and

providing a list of saved chat notes, the list comprising at least some of the maintained collection of chat notes.

19. The method of claim 18, further comprising:

obtaining a note retrieval request for an entry that appears in the provided list of saved chat notes; and

retrieving a saved chat note from the maintained collection of saved chat notes, wherein the entry identifies the saved chat note.

20. The method of claim 16, wherein the create note request is generated in response to selecting the excerpt of chat content as presented in the chat window interface.