USE OF AN E-RECEIPT TO VERIFY OWNERSHIP AND SERVICE OF A PRODUCT

• US 20150032642A1
• Filed: 07/26/2013
• Published: 01/29/2015
• Est. Priority Date: 07/26/2013
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Blackhurst, Jason P., Calman, Matthew A., Dintenfass, Katherine, Hanson, Carrie A., Bondesen, Laura C., Thomas, Susan S.
• Application Number:
  US13/952,029
• Publication Number:
  US 20150032642A1
• Time in Patent Office: Days
• US Class Current: 705/305
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 20/047 using payment protocols involving electronic receipts

Abstract

Embodiments of the invention are directed to a system, method, or computer program product for utilizing e-receipt data and other electronic communication data between a merchant and customer regarding a transaction to verify ownership information and maintenance/service information of a product. In one embodiment, a system is configured to: identify and retrieve electronic communications between a merchant and a customer associated with a transaction; determine ownership information and maintenance/service information of the product from the electronic communication; and generate a profile for the product based on the ownership information and maintenance and service information.

Claims

1. A system for verifying ownership of a product and/or maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the system comprising:

a memory device with computer-readable program code stored thereon;

a communication device;

a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute the computer-readable program code to;

identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;

extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;

convert the purchase transaction data to be compatible with an online banking application;

integrate the purchase transaction data with data on the online banking application for the customer;

determine information related to ownership of a product from the electronic communication;

determine information related to a maintenance and service of the product from the electronic communication; and

generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

2. The system of claim 1, wherein the information related to ownership of the product includes, at least, a date of purchase of the product and information reasonably related to an identity of an entity or a person who owns the product.

3. The system of claim 1, wherein the information related to the maintenance and service of the product includes, at least, an identification of maintenance or service performed on the product.

4. The system of claim 3, wherein the processing device is further configured to:

determine whether or not a predetermined maintenance or service schedule is satisfied based at least partially on the information related to the maintenance and service of the product, wherein the predetermined maintenance or service schedule is satisfied when each of a plurality of recommended maintenance and/or service items for the product are matched with at least one corresponding maintenance and/or service item from the information related to the maintenance and service of the product.

5. The system of claim 1, wherein the processing device is further configured to:

determine a valuation for resale of the product based at least partially on market data relating to the product and the information related to the maintenance and service of the product.

6. The system of claim 1, wherein the generated profile for the product comprises a log of maintenance and services performed on the product, product identification information, a determined valuation for resale of the product, and a determined present condition of the product.

7. The system of claim 5, wherein the processing device is further configured to:

provide a recommendation regarding a resale of the product and/or a purchase of a new product related to the product based at least partially on information associated with the profile of the product and the valuation for resale of the product.

14. The computer-implemented method of claim 1, wherein the non-transitory computer-readable medium further comprises executable instructions that when executed by the at least one processing device causes the system to:

provide a recommendation regarding a resale of the product and/or a purchase of a new product related to the product based at least partially on information associated with the profile of the product and the valuation for resale of the product.

8. A computer-implemented method for verifying an ownership of a product and/or a maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the computer-implemented method comprising:

using a computer processor comprising computer program code instructions stored in a non-transitory computer readable medium, wherein said computer program code instructions are structured to cause said computer processor to;

identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;

extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;

convert the purchase transaction data to be compatible with an online banking application;

integrate the purchase transaction data with data on the online banking application for the customer;

determine information related to ownership of a product from the electronic communication;

determine information related to a maintenance and service of the product from the electronic communication; and

generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

9. The computer-implemented method of claim 8, wherein the information related to ownership of the product includes, at least, a date of purchase of the product and information reasonably related to an identity of an entity or a person who owns the product.

10. The computer-implemented method of claim 8, wherein the information related to the maintenance and service of the product includes, at least, an identification of maintenance or service performed on the product.

11. The computer-implemented method of claim 10, wherein the non-transitory computer-readable medium further comprises executable instructions that when executed by the at least one processing device causes the system to:

determine whether or not a predetermined maintenance or service schedule is satisfied based at least partially on the information related to the maintenance and service of the product, wherein the predetermined maintenance or service schedule is satisfied when each of a plurality of recommended maintenance and/or service items for the product are matched with at least one corresponding maintenance and/or service item from the information related to the maintenance and service of the product.

12. The computer-implemented method of claim 8, wherein the non-transitory computer-readable medium further comprises executable instructions that when executed by the at least one processing device causes the system to:

determine a valuation for resale of the product based at least partially on market data relating to the product and the information related to the maintenance and service of the product.

13. The computer-implemented method of claim 8, wherein the generated profile for the product comprises a log of maintenance and services performed on the product, product identification information, a determined valuation for resale of the product, and a determined present condition of the product.

15. A computer program product for verifying an ownership of a product and/or a maintenance history of a product based on one or more electronic communications regarding a transaction associated with the product, the computer program product comprising a non-transitory computer-readable storage medium having computer-readable program code stored thereon, such that when the computer-readable code is executed by a computer processor it causes the computer to:

identify an electronic communication between a customer and a merchant, wherein the electronic communication is associated with a transaction between the customer and the merchant;

extract purchase transaction data from the electronic communication between the customer and the merchant, wherein purchase transaction data is product level data about the transaction between the customer and the merchant;

convert the purchase transaction data to be compatible with an online banking application;

integrate the purchase transaction data with data on the online banking application for the customer;

determine information related to ownership of a product from the electronic communication;

determine information related to a maintenance and service of the product from the electronic communication; and

generate a profile for the product based at least partially on the information related to the ownership of the product and the information related to the maintenance and service of the product.

16. The computer program product of claim 15, wherein the information related to ownership of the product includes, at least, a date of purchase of the product and information reasonably related to an identity of an entity or a person who owns the product.

17. The computer program product of claim 15, wherein the information related to the maintenance and service of the product includes, at least, an identification of maintenance or service performed on the product.

18. The computer program product of claim 17, the non-transitory computer-readable storage medium further comprises executable instructions that when executed by the at least one processing device causes the system to:

determine whether or not a predetermined maintenance or service schedule is satisfied based at least partially on the information related to the maintenance and service of the product, wherein the predetermined maintenance or service schedule is satisfied when each of a plurality of recommended maintenance and/or service items for the product are matched with at least one corresponding maintenance and/or service item from the information related to the maintenance and service of the product.

19. The computer program product of claim 15, the non-transitory computer-readable storage medium further comprises executable instructions that when executed by the at least one processing device causes the system to:

determine a valuation for resale of the product based at least partially on market data relating to the product and the information related to the maintenance and service of the product.

20. The computer program product of claim 15, wherein the generated profile for the product comprises a log of maintenance and services performed on the product, product identification information, a determined valuation for resale of the product, and a determined present condition of the product.