SYSTEMS AND METHODS FOR SEAMLESS COMMUNICATIONS RECOVERY AND BACKUP USING NETWORKED COMMUNICATION DEVICES
First Claim
1. A recovery network to provide communication services for an organization having an internal network coupled to a public communication network through one or more primary communication paths, the recovery network comprising:
- an alternative communication path configured to couple the internal network of the organization to the public communication network, wherein the alternative communication path communicatively couples the internal network to the public communication network independent of the one or more primary communication paths coupling the internal network to the public communication network; and
a soft switch configured to receive availability indicators, each availability indicator comprising an identifier corresponding to a user of the endpoint device and information pertaining to a communication endpoint device associated with the user, wherein one or more of the availability indicators are received via the alternative communication path;
wherein the soft switch is configured to receive a communication request directed to an intended recipient;
wherein the soft switch is configured to identify a communication endpoint device associated with the intended recipient using the received availability indicators; and
wherein the soft switch is configured to service the communication request using the identified communication endpoint device, the public communication network, and the alternative communication path.
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Accused Products
Abstract
A recovery network may provide communication recovery and backup services to an organization. The organization may comprise an internal network, such as Internet Protocol (IP) network. An alternative communication path communicatively couples communication devices of the organization to a public communication network. A recovery application operates on devices of the organization. The recovery network receives periodic availability indicators from devices within the organization. The recovery network identifies a communication endpoint of the intended recipient of a communication request using the availability indicators.
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Citations
22 Claims
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1. A recovery network to provide communication services for an organization having an internal network coupled to a public communication network through one or more primary communication paths, the recovery network comprising:
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an alternative communication path configured to couple the internal network of the organization to the public communication network, wherein the alternative communication path communicatively couples the internal network to the public communication network independent of the one or more primary communication paths coupling the internal network to the public communication network; and a soft switch configured to receive availability indicators, each availability indicator comprising an identifier corresponding to a user of the endpoint device and information pertaining to a communication endpoint device associated with the user, wherein one or more of the availability indicators are received via the alternative communication path; wherein the soft switch is configured to receive a communication request directed to an intended recipient; wherein the soft switch is configured to identify a communication endpoint device associated with the intended recipient using the received availability indicators; and wherein the soft switch is configured to service the communication request using the identified communication endpoint device, the public communication network, and the alternative communication path. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for providing communication services to an organization having an internal network coupled to a public communication network through one or more primary communication paths, the method comprising:
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receiving a plurality of availability indicators at a soft switch operating on a computing device comprising a processor and a memory, each availability indicator corresponding to a respective endpoint device and comprising an identifier of a user of the respective endpoint device, wherein one or more of the availability indicators are received through an alternative communication path configured to couple the internal network of the organization to the public communication network, wherein the alternative communication path is independent of the one or more primary communication paths; receiving a communication request directed to an intended recipient; identifying an endpoint device to service the communication request using the availability indicators; and servicing the communication request using the identified endpoint device. - View Dependent Claims (14, 16, 17, 18, 19)
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13. (canceled)
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15. (canceled)
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20. A non-transitory computer-readable storage medium comprising instructions to cause a computing device to perform a method for providing communication services to an organization, the organization comprising an internal network in communication with a public communication network via one or more primary communication paths, the method comprising:
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receiving a plurality of availability indicators, each availability indicator corresponding to a respective communication endpoint of the organization and identifying a user of the respective communication endpoint, wherein one or more of the availability indicators are received via the alternative communication path; receiving a communication request via the public communication network directed to an intended recipient of the organization; identifying an communication endpoint to service the communication request using the received availability indicators; and servicing the communication request using the identified communication endpoint, the internal communication network of the organization, and the alternative communication path. - View Dependent Claims (21, 22)
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Specification