EMERGENCY REQUEST PRIOR INSIGHT DELIVERY
First Claim
1. A method comprising:
- detecting, at a first endpoint, an initiation of a communication session between the first endpoint and a second endpoint;
based on the detected initiation of the communication session, recording, by the first endpoint, content to at least one buffer;
detecting that the communication session has been established; and
transmitting to the second endpoint, at least a portion of the recorded content upon the establishment of the communication session.
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Accused Products
Abstract
A communication endpoint is configured to record content which may be audio content, video content, and/or other content and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermine amount of time may be transmitted when the communication session has been established.
27 Citations
20 Claims
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1. A method comprising:
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detecting, at a first endpoint, an initiation of a communication session between the first endpoint and a second endpoint; based on the detected initiation of the communication session, recording, by the first endpoint, content to at least one buffer; detecting that the communication session has been established; and transmitting to the second endpoint, at least a portion of the recorded content upon the establishment of the communication session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method comprising:
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recording, by a first endpoint, content to at least one buffer; initiating a communication session between the first endpoint and a second endpoint; detecting that the communication session has been established; and transmitting to the second endpoint, at least a portion of the recorded content upon the establishment of the communication session, wherein the at least a portion of the recorded content includes content that is temporally adjacent and prior to at least one of the initiation of the communication session and the establishment of the communication session. - View Dependent Claims (14, 15, 16, 17, 18, 20)
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19. A system for providing insight prior to emergency communication request, the system comprising:
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a first endpoint; a second endpoint; and at least one circular buffer located at one or more of the first endpoint and the second endpoint, the at least one buffer recording content in response to profile information, wherein the first endpoint is configured to transmit to the second endpoint at least a portion of the recorded content upon the establishment of a communication session between the first endpoint and the second endpoint, and wherein the profile information configures the first endpoint to at least one of (i) record content to the at least one circular buffer in response to an outbound user initiated emergency request, and (ii) record content to the at least one circular buffer for a predetermined period of time such that the at least a portion of the recorded content is temporally adjacent and prior to at least one of an outbound user initiated emergency request and the establishment of the communication session.
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Specification