SYSTEMS AND METHODS FOR ELECTRONIC MESSAGE PRIORITIZATION

• US 20150039703A1
• Filed: 12/02/2013
• Published: 02/05/2015
• Est. Priority Date: 08/01/2013
• Status: Abandoned Application

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Kursun, Eren
• Application Number:
  US14/094,125
• Publication Number:
  US 20150039703A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Systems and methods for electronic message prioritization are disclosed. According to one embodiment, a method may include (1) accessing a message repository for a user, the message repository comprising a plurality of messages; (2) for each of the plurality of messages: (a) collect user behavior with regard to the message; (b) analyze the message; (c) generate an initial message priority based on the user behavior and the analysis; (d) compare the initial message priority to historical message priority data for the user; and (e) adjust the initial message priority based on the historical message priority data.

Claims

1. A method for message prioritization, comprising:

accessing a message repository for a user, the message repository comprising a plurality of messages;

for each of the plurality of messages;

collect user behavior with regard to the message;

analyze the message;

generate an initial message priority based on the user behavior and the analysis;

compare the initial message priority to historical message priority data for the user; and

adjust the initial message priority based on the historical message priority data.

2. The method of claim 1, wherein the user behavior is based on the time between message receipt and message access.

3. The method of claim 1, wherein the user behavior is based on an action taken in response to the message.

4. The method of claim 3, wherein the action is one of deleting the message, forwarding the message, replying to the message, ignoring the message, and spending time with the message.

5. The method of claim 1, wherein the user behavior comprises the user indicating a message priority.

6. The method of claim 1, wherein the step of analyzing the message comprises:

identifying at least one of a sender, a recipient, and a keyword.

7. The method of claim 6, further comprising:

updating the historical message priority data with a keyword that is not in the historical message priority data.

8. The message of claim 1, further comprising:

confirming the adjusted message priority.

9. A method for message prioritization for a recipient in an organization based on connectivity, comprising:

the at least one computer processor calculating an internal hierarchy score for a message based on a position of a sender of the message within the organization;

the at least one computer processor determining an associated project priority score for at least one project that is associated with the message;

the at least one computer processor calculating a related message priority connectivity score with high priority items; and

the at least one computer processor calculating a combined priority metric for the message based on the internal hierarchy score, the associated project priority score, and the related message score.

10. The method of claim 9, wherein the message is ranked among a plurality of messages in a message repository for the recipient based on the combined priority metric.

11. The method of claim 9, wherein the internal hierarchy score for the message is further based a position of a co-recipient of the message within the organization.

12. The method of claim 9, further comprising:

the at least one computer processor calculating an external network connection score for the sender based on the connection strength of the recipient and the sender in the external network;

wherein the combined priority metric for the message is further based on the external network connection score.

13. The method of claim 9, wherein each of the internal hierarchy score, the associated project priority score, and the related message score is assigned a weight.

14. The method of claim 9, wherein the high priority items comprise contacts and messages identified by the user as having a high priority.

15. A method for processing messages, comprising:

at least one computer processor analyzing a message content;

the at least one computer processor identifying a request aspect in the message content;

the at least one computer processor identifying a time aspect in the message content;

the at least one computer processor identifying at least one project associated with the message content and retrieving the priority of the associated project; and

the at least one computer processor generating a custom weight factor based on the request, the time aspect, and the associated project priority.

16. The method of claim 15, further comprising:

the at least one computer processor retrieving a user priority list;

the at least one computer processor determining a priority list priority based on the user priority list and the message content; and

the at least one computer processor adjusting the custom weight factor based on the priority list priority.

17. The method of claim 15, further comprising:

that at least one computer processor identifying at least one keyword in the message content;

the at least one computer processor determining a keyword priority associated with the keyword; and

the at least one computer processor adjusting the custom weight factor based on the keyword priority.

18. The method of claim 15, further comprising:

the at least one computer processor extracting a snippet from the message content.

19. The method of claim 18, further comprising

the at least one computer processor displaying a representation of the message with the snippet.

20. The method of claim 15, further comprising:

the at least one computer processor determining a sentiment associated with the message content.

21. The method of claim 20, further comprising

the at least one computer processor displaying a representation of the message with the snippet and a representation of the sentiment.