SYSTEMS AND METHODS FOR ELECTRONIC MESSAGE PRIORITIZATION

• US 20150039705A1
• Filed: 12/02/2013
• Published: 02/05/2015
• Est. Priority Date: 08/01/2013
• Status: Active Grant

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Kursun, Eren
• Granted Patent: US 9,923,855 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Systems and methods for prioritizing electronic messages in an electronic message repository are disclosed. According to one embodiment, a method may include (1) at least one computer processor determining an amount of message review time for a user; (2) the at least one computer processor estimating a number of electronic messages that the user can review in the message review time; (3) the at least one computer processor determining a priority level for a plurality of electronic messages in the user'"'"'s electronic message repository; (4) the at least one computer processor selecting electronic messages from the user'"'"'s electronic message repository based on the estimated number of electronic messages that the user can review and the priority level for the electronic messages.

Claims

1. A method for prioritizing electronic messages in an electronic message repository, comprising:

at least one computer processor determining an amount of message review time for a user;

the at least one computer processor estimating a number of electronic messages that the user can review in the message review time;

the at least one computer processor determining a priority level for a plurality of electronic messages in the user'"'"'s electronic message repository; and

the at least one computer processor selecting electronic messages from the user'"'"'s electronic message repository based on the estimated number of electronic messages that the user can review and the priority level for the electronic messages.

2. The method of claim 1, wherein the amount of message review time is based on a location of the user.

3. The method of claim 2, wherein the location is a current location.

4. The method of claim 2, wherein the location is a future location.

5. The method of claim 1, wherein the amount of message review time is based on a calendar for the user.

6. The method of claim 1, further comprising:

the at least one computer processor determining an access device characteristic on which the electronic messages will be reviewed;

wherein the amount of number of electronic messages that the user can review in the message review time is based on the access device characteristic.

7. The method of claim 1, further comprising:

the at least one computer processor determining an access device characteristic on which the electronic messages will be reviewed;

wherein the at least one computer processor selects the electronic messages from the user'"'"'s electronic message repository further based on the access device characteristic.

8. The method of claim 1, further comprising:

the at least one computer processor retrieving the selected electronic messages.

9. The method of claim 1, further comprising:

the at least one computer processor pushing the selected electronic messages to the user'"'"'s access device.

10. A method for preprocessing electronic messages, comprising:

at least one computer processor receiving an identification of a recipient for a draft electronic message being drafted by a sender;

the at least one computer processor retrieving recipient electronic message delivery priority data; and

the at least one computer processor determining projected delivery information for the draft electronic message based on the recipient electronic message delivery priority data and the draft electronic message content.

11. The method of claim 10, wherein the recipient electronic message delivery priority data is based on a number of messages in an electronic message repository for the recipient.

12. The method of claim 10, wherein the recipient electronic message delivery priority data is based on an availability of the recipient to review electronic messages.

13. The method of claim 10, wherein the recipient electronic message delivery priority data is based on a location for the recipient.

14. The method of claim 10, further comprising:

the at least one computer processor identifying a change in content that changes the projected delivery information; and

the at least one computer processor providing the identified change in content to the sender.

15. The method of claim 11, wherein the change in content raises a priority level for the draft electronic message.

16. The method of claim 10, further comprising:

the at least one computer processor identifying a change in recipient that changes the projected delivery information; and

the at least one computer processor providing the identified change in recipient to the sender.

17. The method of claim 13, further comprising:

the at least one computer processor receiving at least one of a change in content for the draft electronic message and a change in recipient; and

the at least one computer processor revising the projected delivery information for the draft electronic message based on the at least one of a change in content for the draft electronic message and a change in recipient.

18. A method for processing incoming electronic messages, comprising:

receiving, at a recipient electronic message controller for a recipient and from an electronic message controller for a sender, each electronic message controller comprising at least one computer processor, an incoming electronic message having a sender priority;

the recipient electronic message controller recipient electronic message delivery priority data; and

the recipient electronic message controller estimating a priority for the incoming electronic message based on the recipient electronic message delivery priority data.

19. The method of claim 18, further comprising:

the recipient electronic message controller estimating a processing time for the incoming electronic message.

20. The method of claim 18, further comprising:

the recipient electronic message controller determining that the estimated priority and estimated priority time does not meet the sender priority; and

the recipient electronic message controller informing the sending electronic message controller that the incoming electronic message will not meet the sender priority.

21. The method of claim 20, further comprising:

the recipient electronic message controller negotiating a revised electronic message priority for the incoming electronic message with the sender electronic message controller.

22. The method of claim 18, further comprising:

the recipient electronic message controller determining that the estimated priority and estimated priority time is at least the same as the sender priority; and

the recipient electronic message controller delivering the electronic message to the recipient with the estimated priority.

23. The method of claim 18, wherein the recipient electronic message delivery priority data is based on a number of messages in an electronic message repository for the recipient.

24. The method of claim 18, wherein the recipient electronic message delivery priority data is based on an availability of the recipient to review electronic messages.

25. The method of claim 18, wherein the recipient electronic message delivery priority data is based on a location for the recipient.