Method, Apparatus, and System for Managing Work Flow
First Claim
1. A processor-readable media having processor-executable instructions stored thereon for execution by a processor to perform a method for managing work flow for a customer using a wireless communication device, comprising:
- instructions for the processor to receive a service request from the customer via a user interface on the wireless communication device, the service request comprising a type of service desired by the customer;
instructions for transmitting the service request by a communication interface in the wireless communication device to a central server, the central server for providing an invitation, based on the service request, to service providers that are pre-authorized by a central authority entity and who offer services matching the type of service identified in the service request; and
instructions for a receiver in the wireless communication device to receive an acceptance of the service request from the central server, the acceptance provided by one of the pre-authorized service providers that received the invitation to the central server.
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Accused Products
Abstract
A method, apparatus, system and media for managing work flow. One embodiment comprises a processor-readable media having processor-executable instructions stored thereon, comprising instructions to receive a service request from the customer via a user interface on the wireless communication device, the service request comprising a type of service desired by the customer, instructions for transmitting the service request by a communication interface in the wireless communication device to a central server, the central server for providing an invitation, based on the service request, to service providers that are pre-authorized by a central authority entity and who offer services matching the type of service identified in the service request, and instructions for a receiver in the wireless communication device to receive an acceptance of the service request from the central server, the acceptance provided by one of the pre-authorized service providers that received the invitation to the central server.
40 Citations
23 Claims
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1. A processor-readable media having processor-executable instructions stored thereon for execution by a processor to perform a method for managing work flow for a customer using a wireless communication device, comprising:
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instructions for the processor to receive a service request from the customer via a user interface on the wireless communication device, the service request comprising a type of service desired by the customer; instructions for transmitting the service request by a communication interface in the wireless communication device to a central server, the central server for providing an invitation, based on the service request, to service providers that are pre-authorized by a central authority entity and who offer services matching the type of service identified in the service request; and instructions for a receiver in the wireless communication device to receive an acceptance of the service request from the central server, the acceptance provided by one of the pre-authorized service providers that received the invitation to the central server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 11)
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12. A processor-readable medium having processor-executable instructions stored thereon for execution by a processor to perform a method for managing work flow for a pre-authorized service provider using a wireless communication device, comprising:
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instruction for a communication interface in the wireless communication device to receive an invitation from a central server to provide a service requested by a customer; instructions for a user interface on the wireless communication device to display the invitation to the service provider; instructions for the processor to receive an indication of acceptance of the invitation from the service provider via a user interface; instructions for the communication interface to transmit a response to the invitation accepting the invitation; instructions for the processor to receive service material procurement information from the service provider, via the user interface, the material procurement information comprising a description and a cost of one or more items needed to perform the service; instructions for the processor to store the material procurement information in a memory; instructions for the processor to calculate a time that the service provider spent performing the service; instructions for the processor to calculate an electronic invoice using the time that the service provider spent performing the service and the cost of each of the one or more items needed to perform the service; and instructions for the communication interface to transmit the invoice to the central server for ultimate presentation of the invoice to the customer who requested the service via a customer wireless communication device. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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19. A central server for managing work flow between a customer using a customer wireless communication device and a pre-authorized service provider using a service provider wireless communication device, comprising:
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a network interface for transmitting to and receiving information from the customer and the service provider; a memory for storing account information associated with the customer and the pre-authorized service provider and for storing processor-executable instructions; a processor for executing the processor-executable instructions that cause the central server to; receive a service request from the customer; generate an invitation to provide a service to the customer based on the service request; send the invitation to one or more pre-authorized service providers, including the pre-authorized service provider, each of the pre-authorized service providers previously having registered with the central server; receive an acceptance to the invitation from the pre-authorized service provider; receive invoice information from the service provider after the service has been completed; and provide the invoice information to the customer after the service provider has provided the service to the customer. - View Dependent Claims (20, 21, 22, 23)
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Specification