MONITORING OF BUSINESS PROCESSES AND SERVICES USING CONCEPT PROBES AND BUSINESS PROCESS PROBES

• US 20150046212A1
• Filed: 08/09/2013
• Published: 02/12/2015
• Est. Priority Date: 08/09/2013
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Mos, Adrian C.
• Application Number:
  US13/963,240
• Publication Number:
  US 20150046212A1
• Time in Patent Office: Days
• US Class Current: 705/7.27
• CPC Class Codes: G06Q 10/0633 Workflow analysis

Abstract

A computer-implemented business process monitoring system and method are disclosed. The business process runs in a Business Process Management Suite (BPMS) having a BPMS monitoring component. The activities of the business process communicate with services running in a Service Oriented Architecture (SOA) having an SOA monitoring component. The system includes memory which stores a concept probe and optionally a business process probe. The concept probe receives information from the BPMS monitoring component and the SOA monitoring component about activities associated with the concept probe and aggregates the information, generating alerts. The business process probe receives information from the concept probes and the BPMS and aggregates the data, generating alerts.

Claims

1. A computer-implemented business process monitoring system comprising:

a set of concept probes, each of the concept probes being communicatively connected to a monitoring component of an associated business process management suite and also being communicatively connected to a monitoring component of an associated service oriented architecture, each concept probe corresponding to at least one activity of a business process implemented by the business process management suite, the concept probe acquiring activity information from the monitoring component of the associated business process management suite about the respective at least one activity, and acquiring service information from the monitoring component of the associated service oriented architecture about at least one service that is called by the at least one activity, the concept probe generating monitoring information based on at least one of the activity information and the service information; and

a processor which implements the set of concept probes.

2. The system of claim 1, wherein the concept probe is configured for receiving a rule and the monitoring information comprises an alert provided to a listener component when the rule is violated.

3. The system of claim 2, wherein the rule comprises a threshold execution time for the at least one activity corresponding to the concept probe and the alert is generated when the threshold execution time is not met.

4. The system of claim 1, wherein the business process is defined in business process model and notation (BPMN).

5. The system of claim 1, wherein the concept probe receives at least one of service information and activity information from an associated network monitoring service.

6. The system of claim 1, wherein the concept probe comprises:

a raw data collection component that receives the activity information from the BPMS monitoring component and the service information from the SOA monitoring component;

an analysis component that analyzes the activity information and service information to detect if a registered rule is violated; and

a concept alerts and reporting component that generates an alert based on a detected rule violation and sends the alert to at least one associated registered listener component.

7. The system of claim 6, wherein the raw data collection component further receives monitoring data from at least one of a network monitoring component, an application server, and an operating system monitoring component.

8. The business process monitoring system of claim 1, further comprising:

a business process probe communicatively connected to the set of concept probes to receive probe data and to the monitoring component of the associated business process management suite to receive process information, the business process probe configured for generating alerts based on at least one of the probe data and the process information.

9. The system of claim 8, wherein the business probe is configured for receiving a rule and the monitoring information comprises an alert provided to a listener component when the rule is violated by the business process.

10. The system of claim 8, wherein the rule includes a threshold execution time for the business process.

11. The system of claim 1, wherein the business process probe comprises:

a raw data collection component that receives probe data from the concept probe and receives process information from the monitoring component of the associated business process management suite;

a business process analysis component that analyzes the probe data and process information to detect if a registered rule is violated, and

an alerts and monitoring component that generates an alert based on a detected rule violation and sends the alert to at least one associated registered listener component.

12. The system of claim 1, wherein the associated business process management suite implements the business process as a first business process and implements a second business process which comprises a second activity which corresponds to the same concept probe as the at least one activity of the first business process, and the concept probe receives activity information from the monitoring component of the associated business process management suite about the at least one activity of the first business process and the second activity of the second business process.

13. A computer-implemented method of monitoring a business process comprising:

for each activity of a business process, providing a respective concept probe implemented by a computer processor;

communicatively linking the concept probe to a first monitoring component which monitors activities of the business process during execution of the business process by a business process management suite;

communicatively linking the concept probe with a second monitoring component which monitors a service oriented architecture, the service oriented architecture including a plurality of services that are called upon by the activities of the business processes;

providing the concept probe with a mapping between the respective activity and at least one service of the plurality of services that is called on by the activity;

during execution of the business process, with the concept probe, receiving activity information about the respective activity from the first monitoring component and receiving service information about the called at least one service from the second monitoring component; and

outputting monitoring information from the concept probe based on the received activity information and service information.

14. The method of claim 13, further comprising:

providing a business process probe for the business process;

during execution of the business process, with the business process probe, receiving monitoring information from each of a plurality of the concept probes; and

outputting process monitoring information based on the received monitoring information.

15. The method of claim 14, further comprising:

with the business process probe, receiving at least one of process-related activity information from the first monitoring component and process-related service information from the second monitoring component; and

wherein the process monitoring information is also based on the at least one of the process-related activity information and the process-related service information.

16. The method of claim 13, further comprising computing a metric based on the received activity information and service information.

17. The method of claim 13, wherein the outputting of monitoring information comprises outputting an alert when a metric that is computed based on the received activity information and service information does not meet a predetermined threshold for the metric.

18. The method of claim 13, further comprising:

registering a rule and a listener component with the concept probe, the listener component receiving an alert if the registered rule is violated.

19. The method of claim 18, wherein the rule establishes a threshold execution time for executing the at least one activity by the at least one service of service oriented architecture.

20. A non-transitory computer readable medium storing instructions which when executed by a computer processor, performs the method of claim 13.

21. A system comprising memory which stores instructions for performing the method of claim 13 and a processor in communication with the memory for executing the instructions.

22. A monitoring system comprising:

memory which stores mappings between each activity of a business process and services in an associated service oriented architecture configured to implement the respective activity;

a probe generator which generates a plurality of concept probes based on the mapping, each of the concept probes corresponding to a respective one of the activities in the business process, each concept probe being communicatively linked to a monitoring component of an associated business process management suite which executes the business process and being communicatively linked to a monitoring component of the service oriented architecture,

during execution of the business process, each concept probe acquiring activity information from the monitoring component of the associated business process management suite about the respective activity, and acquiring service information from the monitoring component of the associated service oriented architecture about at least one service that is called by the at least one activity, the concept probe generating monitoring information based on at least one of the activity information and the service information; and

a processor which implements the plurality of concept probes.