SYSTEMS AND METHODS FOR ORDER ATTRIBUTE TRACKING

• US 20150046232A1
• Filed: 08/11/2014
• Published: 02/12/2015
• Est. Priority Date: 08/09/2013
• Status: Abandoned Application

• Current Assignee: Level 3 Communications LLC (Lumen Technologies, Inc.)
• Original Assignee: Level 3 Communications LLC (Lumen Technologies, Inc.)
• Inventors: Sunder, Cecil, Rahmani, Ophir, Risser, Tara, Zines, Derick K.
• Application Number:
  US14/456,846
• Publication Number:
  US 20150046232A1
• Time in Patent Office: Days
• US Class Current: 705/7.41
• CPC Class Codes: G06Q 10/06395 Quality analysis or management

Abstract

Implementations described and claimed herein provide systems and methods for tracking attributes of an order for one or more products, such as telecommunication products or services. In one implementation, a record for an order for one or more products is generated. The record specifies sales exit criteria corresponding to one or more defects in the order. The record is stored in one or more databases. A notification for modifying the order is generated based on the sales exit criteria, and changes made to the order are tracked based on the sales exit criteria. The record is updated based on the tracked changes.

Claims

1. A method for managing changes to an order for one or more products for a customer comprising:

generating a record for the order using at least one computing device, the record specifying sales exit criteria for releasing the order, the sales exit criteria corresponding to information for provisioning the one or more products;

storing the record in one or more databases using the at least one computing device;

submitting the record for modifying the order based on the sales exit criteria using the at least one computing device; and

storing a completed record in the one or more databases using the at least one computing device, the completed record including a closure code identifying a nature of the sales exit criteria.

2. The method of claim 1, wherein the sales exit criteria identifies one or more defects in the information for provisioning the one or more products.

3. The method of claim 2, wherein the one or more defects includes one or more of:

at least a portion of the information for provisioning the one or more products is missing; and

at least a portion of the information is inadequate for provisioning the one or more products.

4. The method of claim 2, wherein the one or more defects involve a customer proposal for provisioning the one or more products.

5. The method of claim 4, wherein the one or more defects includes at least one:

the customer proposal is missing;

the customer proposal is missing a signature of the customer;

or the customer proposal fails to match the order.

6. The method of claim 2, wherein the one or more defects involve customer information for provisioning the one or more products.

7. The method of claim 1, further comprising:

generating analytics based on the closure code using the at least one computing device, the analytics identifying one or more common order defects.

8. The method of claim 1, further comprising:

generating a notification to one or more responsible parties upon submission of the record.

9. The method of claim 8, wherein the notification is an email.

10. The method of claim 1, wherein the sales exit criteria includes a stage of the order for provisioning the one or more products.

11. The method of claim 1, wherein the one or more products include telecommunication products or services.

12. One or more non-transitory tangible computer-readable storage media storing computer-executable instructions for performing a computer process on a computing system, the computer process comprising:

generating a record for an order for one or more products, the record specifying sales exit criteria corresponding to one or more defects in the order;

storing the record in one or more databases;

generating a notification for modifying the order based on the sales exit criteria;

tracking changes made to the order based on the sales exit criteria; and

updating the record based on the tracked changes.

13. The one or more non-transitory tangible computer-readable storage media of claim 12, further comprising:

releasing the order for provisioning the one or more products once the one or more defects are remedied.

14. The one or more non-transitory tangible computer-readable storage media of claim 13, further comprising:

storing a completed record in the one or more databases upon release of the order, the completed record including a closure code identifying a nature of the one or more defects.

15. The one or more non-transitory tangible computer-readable storage media of claim 14, further comprising:

generating analytics based on the closure code, the analytics identifying one or more common order defects.

16. The one or more non-transitory tangible computer-readable storage media of claim 12, wherein the notification is an email.

17. A system for managing changes to an order for one or more products for a customer comprising:

one or more databases configured to store an order for one or more products; and

at least one server configured to generate a record for the order specifying sales exit criteria corresponding to one or more defects in the order and configured to track any changes made to the order based on the sales exit criteria using the record.

18. The system of claim 17, wherein the at least one server is further configured to release the order for provisioning the one or more products once the record indicates that the one or more defects are remedied.

19. The system of claim 18, wherein the at least one server is further configured to storing a completed record in the one or more databases upon release of the order, the completed record including a closure code identifying a nature of the one or more defects.

20. The system of claim 17, wherein the one or more defects includes one or more of:

at least a portion of information in the order for provisioning the one or more products is missing; and

at least a portion of information in the order is inadequate for provisioning the one or more products.