TRANSPARENT VOICE REGISTRATION AND VERIFICATION METHOD AND SYSTEM
First Claim
Patent Images
1. A method comprising:
- receiving a communication from a party at a voice response system;
capturing speech spoken by the party during the communication;
creating, with a processor, a voice model of the party, the voice model being created by processing the speech; and
storing the voice model to provide voice verification during a subsequent communication,wherein the voice model is created without notifying the party.
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Abstract
A method includes receiving a communication from a party at a voice response system and capturing speech spoken by the party during the communication. Then a processor creates a voice model of the party, the voice model being created by processing the speech, without notifying the party. The voice model is then stored to provide voice verification during a subsequent communication.
27 Citations
20 Claims
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1. A method comprising:
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receiving a communication from a party at a voice response system; capturing speech spoken by the party during the communication; creating, with a processor, a voice model of the party, the voice model being created by processing the speech; and storing the voice model to provide voice verification during a subsequent communication, wherein the voice model is created without notifying the party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a memory that stores executable instructions; a processor that executes the executable instructions; wherein the system receives a communication from a party, captures speech spoken by the party during the communication, creates a voice model of the party by processing the speech, and stores the voice model to provide voice verification during a subsequent communication, wherein the voice model is created without notifying the party.
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12. A tangible computer-readable storage medium encoded with an executable computer program for registering a voice of a party in order to provide voice verification and that, when executed by a processor, causes the processor to perform operations comprising:
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receiving a communication from a party at a voice response system; capturing speech spoken by the party during the communication; creating, with a processor, a voice model of the party, the voice model being created by processing the speech; and storing the voice model to provide voice verification during a subsequent communication, wherein the voice model is created without notifying the party. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification