SYSTEMS AND METHODS FOR IDENTIFYING AND ANALYZING A CUSTOMER QUEUE

• US 20150058049A1
• Filed: 08/20/2013
• Published: 02/26/2015
• Est. Priority Date: 08/20/2013
• Status: Abandoned Application

• Current Assignee: RetailNext, Inc.
• Original Assignee: RetailNext, Inc.
• Inventors: SHAW, George
• Application Number:
  US13/970,866
• Publication Number:
  US 20150058049A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

An image from a camera may be received and location coordinates of customers in the image may be identified. A line may be calculated based on the location coordinates and a join zone may be defined on the line. A location on the image corresponding to the join zone may be monitored. If a customer stands in the join zone for an amount of time, then the customer may be determined to have joined the customer queue. In response to the customer joining the customer queue, a new line may be calculated based on location coordinates of the first, second, and third customers in the image. Furthermore, a new join zone may be defined on the new line and a location on the image or video corresponding to the new join zone may be monitored for a subsequent customer joining the customer queue.

Claims

1. A method to identify customers in a queue, the method comprising:

identifying a first customer and a second customer in the queue in at least one image;

determining location coordinates corresponding to locations of the first customer and the second customer in the at least one image;

calculating, by a computer, a line based on the location coordinates of the first customer and the second customer;

defining a join zone including a location coordinate that is on the calculated line;

detecting that a third customer has entered a location of at least one additional image corresponding to the join zone; and

determining that the third customer has joined the queue in response to the third customer entering into the location corresponding to the join zone.

2. The method of claim 1, the method further comprising:

calculating a second line in response to the determination that the third customer has joined the queue, the second line is based on location coordinates of the first customer, second customer, and third customer.

3. The method of claim 2, wherein the line is calculated based on a first equation, the second line is calculated based on a second equation, the first equation is different than the second equation.

4. The method of claim 3, wherein the second equation is at least partly based on an ordinary least squares linear regression.

5. The method of claim 2, the method further comprising:

defining a second join zone including a location coordinate that is on the calculated second line, the location coordinate for the second join zone is placed beyond the location coordinates of the third customer and an amount of space between the location coordinate for the second join zone and the third customer is based on an amount of space between location coordinates of the first, second, and third customers.

6. The method of claim 5, wherein boundaries of the second join zone are based on an amount of distance the location coordinates of the first, second, and third customers are from the second line.

7. The method of claim 1, wherein the determination of the third customer joining the queue is further in response to the third customer being in the location corresponding to the join zone for at least a threshold amount of time.

8. A non-transitory computer readable medium carrying one or more sequences of instructions to identify customers in a queue which, when executed by one or more processors, causes the one or more processors to carry out the steps of:

identifying a first customer and a second customer in the queue in at least one image;

determining location coordinates corresponding to locations of the first customer and the second customer in the at least one image;

calculating a line based on the location coordinates of the first customer and the second customer;

defining a join zone including a location coordinate that is on the calculated line;

detecting that a third customer has entered a location of at least one additional image corresponding to the join zone; and

determining that the third customer has joined the queue in response to the third customer entering into the location corresponding to the join zone.

9. The non-transitory computer readable medium of claim 8, the steps further comprising:

calculating a second line in response to the determination that the third customer has joined the queue, the second line is based on location coordinates of the first customer, second customer, and third customer.

10. The non-transitory computer readable medium of claim 9, wherein the line is calculated based on a first equation, the second line is calculated based on a second equation, the first equation is different than the second equation.

11. The non-transitory computer readable medium of claim 10, wherein the second equation is at least partly based on an ordinary least squares linear regression.

12. The non-transitory computer readable medium of claim 9, the steps further comprising:

defining a second join zone including a location coordinate that is on the calculated second line, the location coordinate for the second join zone is placed beyond the location coordinates of the third customer and an amount of space between the location coordinate for the second join zone and the third customer is based on an amount of space between location coordinates of the first, second, and third customers.

13. The non-transitory computer readable medium of claim 12, wherein boundaries of the second join zone are based on an amount of distance the location coordinates of the first, second, and third customers are from the second line.

14. The non-transitory computer readable medium of claim 8, wherein the determination of the third customer joining the queue is further in response to the third customer being in the location corresponding to the join zone for at least a threshold amount of time.

15. A system, comprising at least one processor and memory, to identify a queue of customers in a video, the system comprising:

a module to determine location coordinates corresponding to locations of a first customer and a second customer in the queue in the video;

a module to calculate a first line based on the location coordinates of the first customer and location coordinates of the second customer;

a module to define a first zone including location coordinates that are positioned on the calculated first line;

a module to detect that a third customer has entered a location of the video corresponding to the location coordinates of the first zone; and

a module to determine that the third customer has joined the queue in response to the third customer entering into the location of the video corresponding to the first zone.

16. The system of claim 15, the system further comprising:

a module to calculate a second line in response to the determination that the third customer has joined the queue, the second line is based on location coordinates of the first customer, second customer, and third customer.

17. The system of claim 16, wherein the first line is calculated based on a first equation, the second line is calculated based on a second equation, the first equation is different than the second equation.

18. The system of claim 17, wherein the second equation is at least partly based on a linear regression.

19. The system of claim 16, the system further comprising:

a module to define a second join zone including location coordinates that correspond to a location on the calculated second line, the location coordinates for the second join zone are placed beyond the location coordinates of the third customer and an amount of space between the location coordinates for the second join zone and the third customer is based on an amount of space between location coordinates of the first, second, and third customers.

20. The system of claim 19, wherein boundaries of the second join zone are based on an amount of distance the location coordinates of the first, second, and third customers are from the second line.