Methods and Systems for Personalizing an In-Store Shopping Experience for a User in a Retail Store that Provides Accessories for Computing Devices

• US 20150066707A1
• Filed: 09/03/2013
• Published: 03/05/2015
• Est. Priority Date: 09/03/2013
• Status: Abandoned Application

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Inventors: Unger, Joseph, Kiene, Gunnar, Leppard, Kieron
• Application Number:
  US14/016,822
• Publication Number:
  US 20150066707A1
• Time in Patent Office: Days
• US Class Current: 705/27.1
• CPC Class Codes: G06Q 30/0641 Shopping interfaces

Abstract

An exemplary method includes a shopping personalization system 1) detecting that a user is located within a geographic vicinity of a retail store that provides accessories for computing devices, 2) accessing, in response to the detecting that the user is located within the geographic vicinity of the retail store, a user profile associated with the user, 3) identifying a computing device associated with the user, and 4) providing a personalized in-store shopping experience for the user in accordance with the user profile and the identified computing device while the user is located within the geographic vicinity of the retail store. Corresponding methods and systems are also disclosed.

Claims

1. A method comprising:

detecting, by a shopping personalization computing system, that a user is located within a geographic area of a retail store that is associated with a wireless network service provider and that provides accessories for computing devices, the detecting comprising detecting an establishment of a communication link between;

a mobile device carried by the user into the retail store, and

a detection device associated with and located within the geographic area of the retail store;

accessing, by the shopping personalization computing system in response to the detecting that the user is located within the geographic area of the retail store, a user profile associated with the user and maintained by the wireless network service provider;

identifying, by the shopping personalization computing system, a computing device linked to the user profile maintained by the wireless network service provider; and

personalizing, by the shopping personalization computing system, an electronic display of accessory options for the user in accordance with the user profile maintained by the wireless network service provider and the identified computing device while the user is located within the geographic area of the retail store.

2. The method of claim 1, wherein the personalizing the electronic display of accessory options for the user comprises presenting personalized content for the user by way of a display device located within the geographic area and not associated with the user.

3. The method of claim 2, wherein the presenting of the personalized content for the user by way of the display device comprises:

identifying one or more accessories available in the retail store that are compatible with the identified computing device; and

presenting content associated with the identified one or more accessories by way of the display device.

4. The method of claim 3, wherein the display device is associated with a section of the retail store where a subset of the accessories are physically displayed, and wherein the identifying of the one or more accessories that are compatible with the identified computing device comprises selecting the one or more accessories from the subset.

5. The method of claim 3, wherein the content associated with the identified one or more accessories comprises one or more graphical objects representative of the one or more accessories, and wherein the method further comprises:

detecting, by the shopping personalization computing system, a selection by the user of a graphical object included in the one or more graphical objects and representative of an accessory included in the one or more accessories; and

presenting, by the shopping personalization computing system by way of the display device and in response to the selection of the graphical object, one or more options associated with the accessory.

6. The method of claim 5, wherein the one or more options associated with the accessory comprise an option to purchase the accessory, and wherein the method further comprises:

detecting, by the shopping personalization computing system, a selection by the user of the option to purchase the accessory; and

presenting, by the shopping personalization computing system in response to the selection by the user of the option to purchase the accessory, a checkout interface by way of a checkout computing device utilized by a representative of the retail store, the checkout interface configured to facilitate a checkout transaction between the representative and the user in which the user purchases the accessory.

7. The method of claim 6, further comprising automatically billing, by the shopping personalization computing system, a purchase price of the accessory to a credit account associated with the user profile.

8. The method of claim 5, wherein the one or more options associated with the accessory comprise an option to add the accessory to a wish list associated with the user, and wherein the method further comprises:

detecting, by the shopping personalization computing system, a selection by the user of the option to add the accessory to the wish list; and

adding, by the shopping personalization computing system in response to the selection by the user of the option to add the accessory to the wish list, the accessory to an online wish list associated with the user and provided by an online service associated with the retail store.

9. The method of claim 3, wherein the content associated with the identified one or more accessories comprises one or more graphical objects representative of the one or more accessories, and wherein the method further comprises:

detecting, by the shopping personalization computing system, a selection by the user of a graphical object included in the one or more graphical objects and representative of an accessory included in the one or more accessories; and

personalizing, by the shopping personalization computing system, the electronic display of the accessory options for the user in accordance with the selection by the user of the graphical object representative of the accessory.

10. The method of claim 9, wherein the personalizing the electronic display of the accessory options comprises presenting online content associated with the accessory represented by the graphical object to the user while the user is accessing an online service associated with the retail store.

11. The method of claim 2, wherein the presenting of the personalized content for the user by way of the display device comprises:

presenting a list of a plurality of lifestyle categories by way of the display device;

detecting a selection by the user of a lifestyle category included in the plurality of lifestyle categories;

identifying one or more accessories available in the retail store that are associated with the lifestyle category and that are compatible with the identified computing device; and

presenting content associated with the identified one or more accessories by way of the display device.

12. The method of claim 2, wherein the presenting of the personalized content for the user by way of the display device comprises:

using the user profile to identify a name of the user; and

presenting the name of the user by way of the display device.

13. The method of claim 2, wherein the presenting of the personalized content for the user by way of the display device comprises:

using the user profile to identify one or more accessories that are potentially of interest to the user; and

presenting content associated with the identified one or more accessories by way of the display device.

14. The method of claim 1, wherein the personalizing the electronic display of accessory options for the user comprises:

detecting that the user is located within a geographic area of a display device located within the geographic area of the retail store; and

presenting, in response to the detecting that the user is located within the geographic area of the display device, personalized content for the user by way of the display device.

15. The method of claim 14, wherein the personalizing the electronic display of accessory options for the user further comprises:

detecting that the user moves to a location that is within a geographic area of an additional display device and not within the geographic area of the display device; and

in response to the user moving to the location that is within the geographic area of the additional display device and not within the geographic area of the display device,

ceasing to present the personalized content for the user by way of the display device, and

presenting additional personalized content for the user by way of the additional display device.

16. The method of claim 1, wherein the identified computing device linked to the user profile maintained by the wireless network service provider is the mobile device carried by the user into the retail store and used to detect the establishment of the communication link.

17. The method of claim 1, wherein the identified computing device linked to the user profile maintained by the wireless network service provider and the mobile device carried by the user into the retail store and used to detect the establishment of the communication link are different.

18. The method of claim 1, wherein the detection device located within the geographic area of the retail store comprises a near field communication reader, and wherein the detecting of the establishment of the communication link comprises detecting establishment of a near field communication link between the mobile device and the near field communication reader.

19. The method of claim 1, wherein the identifying of the computing device linked to the user profile maintained by the wireless network service provider comprises:

determining that a plurality of computing devices are associated with the user profile, each of the plurality of computing devices being linked to the user profile maintained by the wireless network service provider;

presenting a plurality of graphical objects representative of the plurality of computing devices within an interface accessible by the user; and

detecting a selection by the user of a graphical object included in the plurality of graphical objects and representative of the computing device.

20. The method of claim 1,

further comprising displaying a graphical prompt for the user to enable the shopping personalization computing system to identify the computing device at least in part by either:

holding the mobile device in a specified location to establish a near field communication link between the mobile device and the detection device; and

transmitting a short message service message to a specified telephone number.

21. The method of claim 1, further comprising:

receiving, by the shopping personalization computing system, input provided by the user prior to the user being located within the geographic area of the retail store, the input representative of a request to allow the shopping personalization computing system to automatically detect that the user is located within the geographic area of the retail store, automatically access the user profile while the user is located within the geographic area of the retail store, automatically identify the computing device linked to the user profile maintained by the wireless network service provider while the user is located within the geographic area of the retail store, and automatically personalize the electronic display of accessory options for the user while the user is located within the geographic area of the retail store;

wherein the detecting, accessing, identifying, and personalizing are automatically performed in accordance with the request.

22. The method of claim 1, embodied as computer-executable instructions on at least one non-transitory computer-readable medium.

23. A method comprising:

determining, by a shopping personalization computing system, that a user accesses, prior to the user entering a retail store, an item provided by the retail store by way of an online service associated with the retail store;

detecting, by the shopping personalization computing system, that the user entered a geographic area of the retail store at a time subsequent to the user accessing the item by way of the online service; and

personalizing, by the shopping personalization computing system and while the user is located within the geographic area of the retail store, an electronic display of accessory options for the user in accordance with the item that the user accessed by way of the online service prior to entering the retail store.

24. The method of claim 23, wherein the personalizing the electronic display of accessory options comprises presenting content associated with the item for the user by way of a display device located within the geographic area and not associated with the user.

25. A system comprising:

a detection facility that detects that a user is located within a geographic area of a retail store that is associated with a wireless network service provider and that provides accessories for computing devices, the detecting comprising detecting an establishment of a communication link between;

a mobile device carried by the user into the retail store, and

a detection device associated with and located within the geographic area of the retail store; and

a personalization facility communicatively coupled to the detection facility and that

accesses, in response to the detection that the user is located within the geographic area of the retail store, a user profile associated with the user and maintained by the wireless network service provider,

identifies a computing device linked to the user profile maintained by the wireless network service provider, and

personalizes an electronic display of accessory options for the user in accordance with the user profile maintained by the wireless network service provider and the identified computing device while the user is located within the geographic area of the retail store.