RETRIEVING INFORMATION FROM SOCIAL MEDIA SITES BASED UPON EVENTS IN AN ENTERPRISE

• US 20150066985A1
• Filed: 08/27/2013
• Published: 03/05/2015
• Est. Priority Date: 08/27/2013
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: T, ANTONY RAJA, R, Samual Krish
• Application Number:
  US14/010,535
• Publication Number:
  US 20150066985A1
• Time in Patent Office: Days
• US Class Current: 707/779
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Various embodiments of systems and methods for retrieving information from social media sites based upon an event in an enterprise are described herein. In one aspect, the method includes receiving an event trigger indicating an occurrence of an event. The event trigger is received when an event condition comprising one or more business parameters and their corresponding value is met. Based upon the received event trigger, the one or more parameters and their corresponding value are retrieved. A watchpoint for the event is generated based upon the retrieved parameters and their values. The information on the watchpoint is retrieved from one or more social media sites. The retrieved information is displayed on one or more computing devices. In one embodiment, the retrieved information is arranged in a predefined format and then displayed on the one or more computing devices.

Claims

1. A computer-implemented method for extracting information from web sites based upon an event, the method comprising:

receiving an event trigger indicating an occurrence of an event, wherein the event trigger is received when an event condition is met and wherein the event condition characterized by one or more values of one or more parameters of an event template;

based upon the received event trigger, retrieving the one or more parameters and their corresponding one or more values;

based upon at least the retrieved one or more parameters and their corresponding one or more values, generating a search string pattern; and

extracting information based on the generated search string pattern from one or more web sites.

3. The method of claim 1, wherein extracting the information comprises downloading at least one of discussions, feeds, reviews, and comments from the one or more web sites.

2. The method of claim I further comprising:

arranging the extracted information in a predefined format; and

sending the arranged information to one or more consumers.

4. The method of claim I further comprising:

identifying at least one parameter associated with the event and not included in the event condition;

retrieving a value for the identified at least one parameter from a data source; and

adding the retrieved value to the search string pattern.

5. The method of claim 4, wherein the data source is a database or a report.

6. The method of claim I further comprising:

identifying one or more connectors corresponding to the one or more web sites;

sending the generated search string pattern to the identified one or more connectors; and

extracting the information matching the search string pattern from the corresponding one or more web sites through the identified one or more connectors.

7. A computer system for extracting business information from social media sites in response to an event in an enterprise, the system comprising:

at least one memory to store program code; and

at least one processor communicatively coupled to the at least one memory, the at least one processor configured to execute the program code to;

identify an event template having place holders for one or more business parameters;

create an event condition by assigning values to the one or More parameters in the event template;

based upon the values in the event condition, monitor a data source to determine that the event condition is met;

upon determining that the event condition is met, set-off an event trigger;

in response to the event trigger, generate a search string pattern using the values in the event condition; and

extract information from one or more web sites based on the search string pattern.

8. The computer system of claim 7, wherein the at least one processor is further configured to:

identify at least one parameter associated with the event and not included in the event condition;

retrieve a value for the identified at least one parameter from the data source; and

add the retrieved value to the search string pattern.

9. The computer system of claim 7, wherein extracting the information comprises downloading at least one of discussions, feeds, reviews, and comments from the one or more web sites.

10. The computer system f claim 7, wherein the at least one processor is further configured to:

arrange the extracted information in a predefined format; and

send the arranged information to one or more consumers.

11. The computer system of claim 7, wherein he at least one processor is further configured to:

identify one or more connectors corresponding to the one or more web sites;

send the generated search string pattern to the identified one or more connectors; and

extract the information matching the search string pattern from the corresponding one or more web sites through the identified one or More connectors.

12. The computer system of claim 7, wherein the data source is a or a pa

13. An article of manufacture including a non-transitory computer readable storage medium to tangibly store instructions, which when executed cause a computer to:

receive an event trigger indicating an occurrence of an event, wherein the event trigger is received when an event condition is met and wherein the event condition characterized by one or more values of one or more parameters of an event template;

based upon the received event trigger, retrieve the one or more parameters and their corresponding one or more values;

based upon at least the retrieved one or more parameters and their corresponding one or more values, generate a search string pattern; and

extract information based on the generated search string pattern from one or more web sites.

14. The article of manufacture of claim 13, wherein the event trigger is automatically received on occurrence of the event.

15. The article of manufacture of claim 13 further comprising instructions, which when executed cause the computer to:

identify at least one parameter associated with the event and not included in the event condition;

retrieve a value for the identified at least one parameter from a data source; and

add the retrieved value to the search string pattern.

16. The article of manufacture of claim 15, wherein the data source is a database or a report.

17. The article of manufacture of claim 13, wherein extracting the information comprises downloading at least one of discussions, feeds, reviews, and comments from the one or more web sites.

18. The article of manufacture of claim 13 further comprising instructions which when executed cause the computer to:

arrange the extracted information in a predefined format; and

send the arranged information to one or more consumers.

19. The article of manufacture of claim 13 further comprising instructions -which when executed cause the computer to:

identify one or more connectors corresponding to the one or more web sites;

send the generated search string pattern to the identified one or more connectors; and

extract the information matching the search string pattern from the corresponding one or more web sites through the identified one or more connectors.