SYSTEM AND METHOD FOR VIRTUAL ASSISTANTS WITH AGENT STORE

• US 20150067503A1
• Filed: 08/27/2014
• Published: 03/05/2015
• Est. Priority Date: 08/27/2013
• Status: Abandoned Application

• Current Assignee: Persais LLC
• Original Assignee: Persais LLC
• Inventors: Slayton, Michael H., Kouklev, Vadim
• Application Number:
  US14/470,678
• Publication Number:
  US 20150067503A1
• Time in Patent Office: Days
• US Class Current: 715/708
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A virtual assistant platform (“VAP”) provides a self-supporting and expandable architectural framework for virtual assistants (“VAs”) to communicate with a user via an electronic device. VAs may communicate with other devices, software programs, and other VAs. VAs may include intelligent agents configured to perform particular tasks. The VAP may include an execution environment that provides an interface between the VA and the electronic device and a framework of services for the intelligent agents. A VA may participate in or coordinate a group of VAs in which knowledge and tasks can be shared and cooperatively executed. The execution environment may include an agent store for registering agents for use on the VAP, storing agent code and data, and distributing agents to requesting users. Through the agent store, new VAs and agents may be distributed to users to expand their use of the VAP.

Claims

1. A method for providing electronic assistance to a user, the method comprising:

providing a virtual assistant platform (VAP) configured to share data across a plurality of virtual assistants (VAs);

activating an agent in one of the VAs, the agent located on a device of the user, and the agent being configured to perform at least one task; and

providing on the VAP one or more agent stores from which the user may obtain at least one additional agent.

2. The method of claim 1, wherein the VAP includes an execution environment including a plurality of VAP-implementation services for configuring one or more of the VAs and one or more of the agents, the agent store implementing one or more of the VAP-implementation services.

3. The method of claim 2, further comprising providing a device client to the user for installation on the device of the user, the device client being configured to access the agent store.

4. The method of claim 1, wherein one of the VAs is an administrator virtual assistant (AVA) comprising an agent store agent for communicating with the agent store, the method further comprising creating within the AVA a plurality of first agent templates accessible by the agent store agent.

5. The method of claim 4, wherein the first agent templates comprise one or more device agent templates for creating a new agent for one or more specific devices.

6. The method of claim 5, wherein the first agent templates further comprise a universal agent template for each of an associated agent in the agent store, each universal agent template containing all of the device templates for the associated agent.

7. The method of claim 4, wherein the first agent templates comprise one or more of agent code, software installation modules, data, and metadata.

8. The method of claim 4, wherein one or more of the VAs is an agent store VA, each agent store VA comprising an agent store agent for communicating with the agent store, and each agent store VA comprising an agent template database storing a plurality of second agent templates accessible by the agent store agent of the agent store VA.

9. The method of claim 1, further comprising configuring the agent store to share the additional agents with at least one other VAP.

10. A virtual assistant platform (VAP) comprising:

a plurality of virtual assistants (VAs), each of the VAs comprising at least one agent and being configured to communicate with at least one different user; and

one or more agent stores configured to provide at least one agent to the VA of each user.

11. The VAP of claim 10, wherein the agent stores are configured to register the agents for use on the VAP.

12. The VAP of claim 10, wherein the agent stores are configured to maintain a catalog of agents available for use on the VAP.

13. The VAP of claim 10, further comprising an administrator virtual assistant (AVA) comprising:

an agent store agent for communicating with one or more of the agent stores; and

a plurality of first agent templates accessible by the agent store agent.

14. The VAP of claim 13, wherein the first agent templates comprise one or more device agent templates for creating a new agent for one or more specific devices.

15. The VAP of claim 14, wherein the first agent templates further comprise a universal agent template for each of an associated agent in the agent store, each universal agent template containing all of the device templates for the associated agent.

16. The VAP of claim 13, wherein the first agent templates comprise one or more of agent code, software installation modules, data, and metadata.

17. The VAP of claim 13, wherein one or more of the VAs is an agent store VA, each agent store VA comprising an agent store agent for communicating with the agent store, and each agent store VA comprising an agent template database storing a plurality of second agent templates accessible by the agent store agent of the agent store VA.

18. The VAP of claim 13, wherein one or more of the VAs comprises an agent template cache configured to store a copy of one or more of the first agent templates.