SYSTEMS AND METHODS FOR MANAGING DATA
First Claim
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1. A method comprising:
- receiving a request for a diagnostic message, wherein the request for the diagnostic message comprises information relating to an intended recipient of the requested diagnostic message;
receiving a selection of diagnostic information;
selecting a pre-defined template based upon the information relating to the intended recipient of the requested diagnostic or the selection of diagnostic information, or both, wherein the pre-defined template has a plurality of data fields;
retrieving at least a portion of the selected diagnostic information based upon one or more data fields of the plurality of data fields of the pre-defined template; and
allowing accessing to the requested diagnostic message by a recipient device associated with the intended recipient, based on the pre-defined template, wherein the diagnostic message comprises the portion of the selected diagnostic information.
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Abstract
System and methods are disclosed, one method can comprise the steps of receiving a request for a diagnostic message, receiving a selection of diagnostic information, retrieving at least a portion of the selected diagnostic information, generating the requested diagnostic message, wherein the diagnostic message comprises the portion of the selected diagnostic information, and transmitting the requested diagnostic message.
8 Citations
20 Claims
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1. A method comprising:
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receiving a request for a diagnostic message, wherein the request for the diagnostic message comprises information relating to an intended recipient of the requested diagnostic message; receiving a selection of diagnostic information; selecting a pre-defined template based upon the information relating to the intended recipient of the requested diagnostic or the selection of diagnostic information, or both, wherein the pre-defined template has a plurality of data fields; retrieving at least a portion of the selected diagnostic information based upon one or more data fields of the plurality of data fields of the pre-defined template; and allowing accessing to the requested diagnostic message by a recipient device associated with the intended recipient, based on the pre-defined template, wherein the diagnostic message comprises the portion of the selected diagnostic information. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method comprising:
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providing availability information relating to one or more of a plurality of on-call professionals; receiving a selection of at least one of the plurality of on-call professionals in response to the provided availability information; receiving a selection of diagnostic information; retrieving information relating to the selection of the at least one of the plurality of on-call professionals and the selection of diagnostic information; generating a diagnostic message comprising at least a portion of the retrieved information; and allowing access to the diagnostic message by a recipient device associated with the at least one of the plurality of on-call professionals. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A method comprising:
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accessing a first diagnostic message including diagnostic information; rendering at least a portion of the diagnostic information; providing a plurality of first response options, wherein at least one of the first response options is customized based upon the rendered diagnostic information; receiving a selection of one of the plurality of first response options; and initiating a communication session based upon the selection of the one of the plurality of first response options. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification