DEVICE TO PERFORM SERVICE CONTRACT ANALYSIS

• US 20150073878A1
• Filed: 07/30/2012
• Published: 03/12/2015
• Est. Priority Date: 07/30/2012
• Status: Abandoned Application

• Current Assignee: Ent Services Development Corporation LP (DXC Technology Company)
• Original Assignee: Ent Services Development Corporation LP (DXC Technology Company)
• Inventors: Sheppard, Robert F.
• Application Number:
  US14/395,437
• Publication Number:
  US 20150073878A1
• Time in Patent Office: Days
• US Class Current: 705/7.41
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06395 Quality analysis or management

Abstract

A device to perform service contract analysis comprises a processor; and a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the device to operate to: receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process; compare the performance data with a threshold derived from the service contract; determine a financial outcome based on the comparing; and associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing.

Claims

1. A device to perform service contract analysis, the device comprising:

a processor, and

a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the device to operate to;

receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process;

compare the performance data with a threshold derived from the service contract;

determine a financial outcome based on the comparing; and

associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing.

2. The device of claim 1, wherein the device is further to identify a business process or a step of a business process that is in need of improvement, based on the associating.

3. The device of claim 1, wherein the device is further to identify a business process or step of a business process that over-performed based on the associating.

4. The device of claim 1, wherein each of the plurality of records has an identical field structure.

5. The device of claim 1, wherein each record includes performance data elements representative only of a single duration and a single volume.

6. The device of claim 1, wherein the financial outcome is a liability or a revenue.

7. The device of claim 1, wherein the device is further to receive excuse information, the excuse information identifying a record, wherein the record identified by the excuse information is omitted in at least one of the determining and associating.

8. The device of claim 1, wherein the financial outcome includes at least one of a fixed service charge, a variable service charge and a consequential service charge.

9. The device of claim 1, wherein at least one of the records is a carve out record that represents a carve out corresponding to an event that is not to be factored against a performance target, the record offsetting a duration and/or volume of a related record that is to be factored against the performance target.

10. A processing system to perform service contract analysis, the system comprising:

a processor; and

a memory, wherein the memory comprises instructions, the processor to perform the instructions to cause the system to operate as;

an input section to receive a plurality of records to indicate performance levels of respective business processes;

a database section to store the plurality of records; and

an analysis section to query the plurality of records, wherein

each record includes performance data elements representative only of a single duration and a single volume.

11. The system of claim 10, wherein each record further includes a record type identifier field, the record type identifier field to define the meaning of the performance data elements.

12. The system of claim 10, wherein the analysis section is to determine a financial outcome based on the performance data elements, and to automatically associate contributions of the financial outcome to the records based on the performance data elements.

13. A non-transient computer readable storage medium having stored thereon computer readable instructions to cause a processing device to:

receive data indicating performance levels of business processes subject to a service contract, the data including a plurality of records, each record including performance data, and each record associated with a business process;

compare the performance data with a threshold derived from the service contract;

determine a financial outcome based on the comparing; and

associate contributions of the financial outcome with respective records or respective service processes, wherein the contributions are based on the comparing.