SYSTEM AND METHOD FOR PROVIDING PERSONALIZED MESSAGING

• US 20150074205A1
• Filed: 09/12/2013
• Published: 03/12/2015
• Est. Priority Date: 09/12/2013
• Status: Active Grant

• Current Assignee: WW Grainger Incorporated
• Original Assignee: WW Grainger Incorporated
• Inventors: Westphal, Geoffry A.
• Granted Patent: US 10,389,671 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages

Abstract

A user associates a supply chain event with a personalized message. The system causes the personalized message (or a link thereto) to be sent to a recipient using a selected dissemination method when the supply chain event occurs.

Claims

1. A non-transient computer readable media have stored thereon instructions for making a recorded video and/or audio message available to a message recipient, the instructions performing steps comprising:

providing to a client computing device one or more user interface elements by which a user associates a specific supply chain event with the recorded video and/or audio message;

monitoring events associated with the supply chain to discern the occurrence of the specific supply chain event; and

upon the occurrence of the specific supply chain event causing the recorded video and/or audio message to be made available to the message recipient.

2. The non-transient computer readable media as recited in claim 1, wherein the instruction provide to the client computing device one or more user interface elements by which the user associates a dissemination method for the recorded video and/or audio message.

3. The non-transient computer readable media as recited in claim 1, wherein the instructions cause the recorded video and/or audio message to be electronically transmitted to the message recipient upon the occurrence of the specific supply chain event.

4. The non-transient computer readable media as recited in claim 3, wherein the instructions cause the recorded video and/or audio message to be sent as an attachment to an electronic communication transmitted to the message recipient.

5. The non-transient computer readable media as recited in claim 3, wherein the instructions cause the recorded video and/or audio message to be embedded in an electronic communication transmitted to the message recipient.

6. The non-transient computer readable media as recited in claim 3, wherein the instructions cause a link for remotely accessing the recorded video and/or audio message to be embedded in an electronic communication transmitted to the message recipient.

7. The non-transient computer readable media as recited in claim 1, wherein the instructions cause a link for remotely accessing the recorded video and/or audio message, comprising a scannable bar code printed on a physical media, to be sent to the message recipient with an ordered product.

8. The non-transient computer readable media as recited in claim 1, wherein the instructions receive from the client device the recorded video and/or audio message.

9. The non-transient computer readable media as recited in claim 1, wherein the instructions receive from the client device a selection of one or more of a plurality of recorded video and/or audio messages stored on a storage device located remotely from the client device.

10. The non-transient computer readable media as recited in claim 3, wherein the instructions receive from the client device an address used to electronically transmit the recorded video and/or audio message to the message recipient upon the occurrence of the specific supply chain event.

11. The non-transient computer readable media as recited in claim 10, wherein the address comprises an email address.

12. The non-transient computer readable media as recited in claim 10, wherein the address comprises a cellular phone number.

13. The non-transient computer readable media as recited in claim 10, wherein the instructions automatically extract a plurality of addresses from a contacts list on the client computing device from which the address used to electronically transmit the recorded video and/or audio message is selected.

14. The non-transient computer readable media as recited in claim 1, wherein the specific supply chain event comprises an event associated with a product purchase order.

15. A method for making a recorded video and/or audio message available to a message recipient, the method comprising:

providing to a client computing device one or more user interface elements by which a user uses a camera and/or a microphone associated with a computing device to record a video and/or audio message;

providing to the client computing device one or more user interface elements by which the user associates a specific supply chain event with the recorded video and/or audio message;

monitoring events associated with the supply chain to discern the occurrence of the specific supply chain event; and

upon the occurrence of the specific supply chain event causing the recorded video and/or audio message to be made available to the message recipient.

16. The method as recited in claim 15, comprising providing to the client computing device one or more user interface elements by which the user associates a dissemination method for the recorded video and/or audio message.

17. The method as recited in claim 16, comprising causing the recorded video and/or audio message to be electronically transmitted to the message recipient upon the occurrence of the specific supply chain event.

18. The method as recited in claim 17, comprising causing the recorded video and/or audio message to be sent as an attachment to an electronic communication transmitted to the message recipient.

19. The method as recited in claim 17, comprising causing the recorded video and/or audio message to be embedded in an electronic communication transmitted to the message recipient.

20. The method as recited in claim 17, comprising causing a link for remotely accessing the recorded video and/or audio message to be embedded in an electronic communication transmitted to the message recipient.

21. The method as recited in claim 16, wherein the instructions receive from the client device an address used to electronically transmit the recorded video and/or audio message to the message recipient upon the occurrence of the specific supply chain event.

22. The method as recited in claim 21, wherein the address comprises an email address.

23. The method as recited in claim 21, wherein the address comprises a cellular phone number.

24. The method as recited in claim 15, wherein the specific supply chain event comprises an event associated with a product purchase order.