Watching ARM
First Claim
1. A method of integrating business data and information technology performance data over an information technology network comprising:
- configuring one or more parameters to be monitored in a database in a server;
installing one or more client applications on a device connected over the information technology network to monitor the said one or more configured parameters related to business and information technology (IT) performance;
transmitting the monitored data from the said devices to the server; and
analyzing by a client application on the server the transmitted business and the information technology performance data.
1 Assignment
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Accused Products
Abstract
Improving operation stability and system availability of the IT systems at low costs is a primary objective of IT department of any customer. Implementing a one stop solution to monitor the system availability, to identify critical incidents in the systems before it becomes service impacting, to have a consolidated configuration management database, to measure the application performance on a business perspective, to have IT operations dashboard to provide statistics for capacity management and to provide detailed analysis by means of trending is a critical success factor in improving the system availability and operation stability of IT systems. Watching Application and Resource Management (ARM) is a comprehensive tool based solution to monitor and address the major areas of business requirements from IT systems and brings out visibility to realize the Operational Stability and System Availability.
275 Citations
20 Claims
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1. A method of integrating business data and information technology performance data over an information technology network comprising:
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configuring one or more parameters to be monitored in a database in a server; installing one or more client applications on a device connected over the information technology network to monitor the said one or more configured parameters related to business and information technology (IT) performance; transmitting the monitored data from the said devices to the server; and analyzing by a client application on the server the transmitted business and the information technology performance data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 18)
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12. A system to integrate business and information technology performance data over an information technology network comprising:
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a database in the server that contains information on configuration of one or more parameters to be monitored using one or more clients, wherein the client is an application for monitoring and collecting of data related to the configured parameters; a plurality of devices in the information technology network connected over a network to the server, wherein device specific clients are installed on the said devices to monitor and transmit data related to the configured parameters; one or more client applications installed on a plurality of data warehousing servers for job monitoring; a client application on the server that analyzes the business data and the information technology performance data transmitted to the server from the devices and the data warehousing servers. - View Dependent Claims (13, 14, 15, 16, 17, 19)
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20. A computer-implemented method of integrating business data and information technology performance data over an information technology network comprising:
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a database in the server that contains configuration information of one or more parameters to be monitored using one or more client applications, wherein the client application is a used for monitoring and collecting data related to the configured parameters; deriving data into the server from one or more client applications installed on the plurality of devices, wherein the data communication between the plurality of the devices and the server uses an OpenBSD Secure Shell (Open SSH) protocol; deriving data into the server using one or more client applications installed on the data warehousing servers for job monitoring, wherein the data communication between the data warehousing servers and the server uses SQL or OSQL utility; deriving data from a plurality of ticketing tools wherein each tool is communicatively interfaced with the server; analyzing by a client application on the server the measured business data and the information technology performance data, wherein analyzing involves optimizing the system performance and measuring the system availability.
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Specification