System and Method for an Integrated Financial Management Tool

• US 20150081496A1
• Filed: 09/19/2013
• Published: 03/19/2015
• Est. Priority Date: 09/19/2013
• Status: Abandoned Application

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Rowe, Jeffrey Clayton, Kafer, Dana Louise, Yourgans, Holly
• Application Number:
  US14/031,954
• Publication Number:
  US 20150081496A1
• Time in Patent Office: Days
• US Class Current: 705/35
• CPC Class Codes: G06Q 20/227 characterised in that multiple accounts are available, e.g. to the payer

Abstract

A system and method for integrating and facilitating customer experience provides a user a one-stop location for acquisition of products and services, servicing of products and services, transaction processing, and internal and external financial account management. Once a user registers an individual customer during an activation session, which may include entry of that customer'"'"'s internal or external account information, the system manages multiple accounts for the customer in accordance with system and user defined rules providing a means to acquire and service products and services, as well as to receive disbursements to external accounts from the system. The system also includes a rules system which scans and resolves any conflicts created among system rules.

Claims

1. A computer-implemented method for integrated financial account management by an insurance provider, comprising:

causing, by one or more processors, a visual interface to be displayed on a user device, the interface enabling a customer to update a customer profile, wherein the customer profile includes information about a plurality of financial accounts corresponding to the customer, and wherein the plurality of financial accounts are added to the customer profile by the customer;

receiving, from the user device via a computer network, a first request for a customer profile update interaction from a customer;

in response to the first request for the customer profile update interaction, updating a customer profile, wherein the updating of the customer profile includes at least one of;

modifying, by the one or more processors, at least some of the information about the plurality of financial accounts, or

deleting, by the one or more processors, at least some of the information about the plurality of financial accounts;

transmitting, to the user device via the computer network, at least some of the updated customer profile to the customer;

storing, by the one or more processors, a plurality of sets of customer-defined rules, each one of the plurality of sets of customer-defined rules corresponding to one of the plurality of financial accounts, wherein each of the plurality of sets of customer-defined rules is used to manage payments from and disbursements to the corresponding one of the plurality of financial accounts,

wherein the customer-defined rules are created or modified by the customer;

receiving, from the customer via the computer network, a second request for a financial account interaction indicating a purchase of products or services;

in response to the request for a financial account interaction and in accordance with the at least one of the plurality of sets of customer-defined rules, determining, by the one or more processors, one of the plurality of financial accounts to be used for the purchase of the products or services; and

upon completion of the purchase of the products or services, causing an account balance corresponding to the one of the plurality of financial accounts to be displayed on the visual interface.

2. The computer-implemented method of claim 1, wherein at least one of the first request or the second request is associated with at least one of:

viewing a financial profile, making a purchase, requesting a quote, receiving a disbursement, making a new policy purchase, making a policy change, opening a new bank account, making a change to a bank account, applying for a new loan, making a change to a loan, making a loan payment, applying for a new credit card, interacting with PayPal, making a change to a credit card account, making a credit card payment, opening a new mutual fund account, making a change to a mutual fund account, opening a new money market account, making a change to a money market account, initiating ACH type transactions, opening a new retirement account, making a change to a retirement account, making a deposit, making a withdrawal, submitting a fraud report, and reporting claims activity.

3. The computer-implemented method of claim 1, wherein the plurality of financial accounts include at least one of a:

deposit account, saving account, checking account, credit union account, credit card account, PayPal account, investment account, or mutual fund account, and wherein the products or services include at least one of insurance products or financial services products.

4. The computer-implemented method of claim 1, wherein determining the one of the plurality of financial accounts to be used for the purchase of the products or services includes automatically determining the one of the plurality of financial accounts based on at least one of:

a first record in the information about the plurality of financial accounts indicating a last financial account used by the customer,

a second record in the information about the plurality of financial accounts indicating one or more active financial accounts with a sufficient balance, or

a third record in the information about the plurality of financial accounts indicating one or more verified financial accounts;

verifying, with the one or more processors, the eligibility of the one of the plurality of financial accounts.

5. The computer-implemented method of claim 4, wherein verifying the eligibility of the one of the plurality of financial accounts includes determining that the one of the plurality of the financial accounts lacks eligibility.

6. The computer-implemented method of claim 1, wherein the information about a plurality of financial accounts includes an interaction history of the customer.

8. The computer-implemented method of claim 4, further comprising initiating, with the one or more processors, a payment or a disbursement from the verified one of the plurality of financial accounts toward the products or services.

10. The computer-implemented method of claim 8, wherein the disbursement includes claims payouts and dividends payments.

11. The computer-implemented method of claim 1, further comprising automatically scanning, with the one or more processors, for rules conflicts to identify a rules conflict.

12. The method of claim 11, further comprising, in response to scanning for rules conflicts performing one of:

when a rules conflict is identified, resolving, with the one or more processors, the identified rules conflict, and

when no rules conflicts have been identified, continuing to store the sets of customer-defined rules as they presently exist.

13. The method of claim 1, further comprising storing, with one or more processors, default system rules that are unaltered by the customer and customized rules that have been altered by the customer.

20. The computer-implemented method of claim 5, further comprising, in response to determining that the one of the plurality of financial account lacks eligibility, sending, via the computer network, a prompt to the customer for a selection of a different one of the plurality of financial accounts.

21. The computer-implemented method of claim 1, wherein the visual interface further enables the user to purchase insurance products from the insurance provider.

22. The computer-implemented method of claim 1, wherein the visual interface enables the user to view insurance claims processed by the insurance provider.

23. The computer-implemented method of claim 1, wherein the visual interface depicts an indication that one of the plurality of financial accounts is no longer active.

24. The computer-implemented method of claim 1, wherein the visual interface depicts an indication of a payment plan to which at least one of the plurality of financial accounts is linked.

7. (canceled)

9. (canceled)

14. A system for integrating and facilitating customer experience, comprising:

a memory; and

one or more processors disposed in communication with said memory,

wherein, when executed by the one or more processors, a plurality of computer-executable instructions stored in the memory cause the one or more processors to;

cause a visual interface to be displayed on a user device, the interface the interface enabling a customer to update a customer profile, wherein the customer profile includes information about a plurality of financial accounts corresponding to the customer, and wherein the plurality of financial accounts are added to the customer profile by the customer;

receive, via a computer network, a first request for a customer profile update interaction from a customer;

in response to the first request for the customer profile update interaction, update a customer profile, wherein the updating of the customer profile includes at least one of;

modifying at least some of the information about the plurality of financial accounts, or

deleting at least some of the information about the plurality of financial accounts;

transmit, via the computer network, at least some of the updated customer profile to the customer;

store a plurality of sets of customer-defined rules, each of the plurality of sets of customer-defined rules corresponding to one of the plurality of financial accounts, wherein each of the plurality of sets of customer-defined rules is used to manage payments from and disbursements to the corresponding one of the plurality of financial accounts,

wherein the customer-defined rules are created or modified by the customer;

receive, from the customer via the computer network, a second request for a financial account interaction indicating a purchase of products or services;

in response to the request for a financial account interaction and in accordance with at least one of the plurality of sets of customer-defined rules, determine one of the plurality of financial accounts to be used for the purchase of the products or services; and

upon completion of the purchase of the products or services, cause an account balance corresponding to the one of the plurality of financial accounts to be displayed on the interface.

15. The system of claim 14, wherein the first request and the second request are associated with at least one of:

viewing a financial profile, making a purchase, requesting a quote, receiving a disbursement, making a new policy purchase, making a policy change, opening a new bank account, making a change to a bank account, applying for a new loan, making a change to a loan, making a loan payment, applying for a new credit card, interacting with PayPal, making a change to a credit card account, making a credit card payment, opening a new mutual fund account, making a change to a mutual fund account, opening a new money market account, making a change to a money market account, initiating ACH type transactions, opening a new retirement account, making a change to a retirement account, making a deposit, making a withdrawal, submitting a fraud report, and reporting claims activity.

17. The system of claim 14, wherein the plurality of computer-executable instructions further cause the one or more processors to:

automatically scan for rule conflicts, and

upon identifying a rules conflict in the scanning for rules conflicts, resolve the identified rules conflict.

16. (canceled)

18. A non-transitory computer-readable storage medium storing processor-executable instructions to:

cause a visual interface to be displayed on a user device, the interface the interface enabling a customer to update a customer profile, wherein the customer profile includes information about a plurality of financial accounts corresponding to the customer, and wherein the plurality of financial accounts are added to the customer profile by the customer;

receive, via a computer network, a first request for a customer profile update interaction from a customer;

in response to the first request for the customer profile update interaction, update a customer profile, wherein the updating of the customer profile includes at least one of;

modifying-at least some of the information about the plurality of financial accounts, or

deleting at least some of the information about the plurality of financial accounts;

transmit, via the computer network, at least some of the updated customer profile to the customer;

store a plurality of sets of customer-defined rules, each of the plurality of sets of customer-defined rules corresponding to one of the plurality of financial accounts, wherein the plurality of sets of customer-defined rules are used to manage payments from and disbursements to each of the plurality of financial accounts,

wherein the customer-defined rules are created or modified by the customer;

receive, from the customer via the computer network, a second request for a financial account interaction indicating a purchase of products or services;

in response to the request for a financial account interaction and in accordance with the at least one of the plurality of sets of customer-defined rules, determine one of the plurality of financial accounts to be used for the purchase of the products or services; and

upon completion of the purchase of the products or services, cause an account balance corresponding to the one of the plurality of financial accounts to be displayed on the interface.

19. (canceled)