CUSTOMER CONTROLLED MANAGEMENT OF SHIPMENTS

• US 20150081587A1
• Filed: 09/13/2013
• Published: 03/19/2015
• Est. Priority Date: 09/13/2013
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: GILLEN, ROBERT J.
• Application Number:
  US14/025,893
• Publication Number:
  US 20150081587A1
• Time in Patent Office: Days
• US Class Current: 705/338
• CPC Class Codes: G06Q 10/08355 Routing methods

Abstract

Systems, methods, apparatus, and computer program products are provided for customer controlled management of shipments. For example, in various embodiments, a customer can provide information prior to a first delivery or pickup attempt of an item by a carrier to receive messages regarding shipment of the item and to have the item delivered or picked up in accordance with an automatic service schedule.

Claims

1. A method for an automatic delivery schedule, the method comprising:

storing, via one or more processors, shipping data corresponding to an item to be delivered to a first delivery point by a carrier for a customer;

identifying, via the one or more processors, a customer-defined delivery schedule that identifies customer preferences for delivering items for the customer; and

after identifying the customer-defined delivery schedule, automatically updating, via the one or more processors, the shipping data corresponding to the item to reflect that the item should be re-routed for delivery to a second delivery point based on the customer-defined delivery schedule, wherein the item is subsequently delivered to the second delivery point.

2. The method of claim 1 further comprising:

storing a plurality of customer profiles corresponding respectively to a plurality of customers, wherein each customer profile comprises at least one address;

identifying an address of a first customer profile from the plurality of customer profiles that is substantially similar to the address for the item; and

after identifying the address of the first customer profile from the plurality of customer profiles that is substantially similar to the address for the item, associating the shipping data corresponding to the item with the first customer profile.

3. The method of claim 2, wherein the address is selected from the group consisting of a virtual address and a physical address.

4. The method of claim 1, wherein the shipping data is received from a scan of the item.

5. The method of claim 1 further comprising evaluating the item for delivery in accordance with the customer-defined delivery schedule.

6. The method of claim 1 further comprising determining whether the customer is associated with a customer-defined delivery schedule.

7. The method of claim 1 further comprising:

storing communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generating a message providing the information regarding the item to be delivered to the customer; and

automatically transmitting the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

8. The method of claim 7, wherein the at least one communication format is selected from the group consisting of a text message, an email message, a voice message, a picture message, a video message, and a social media message.

9. An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the processor, cause the apparatus to at least:

store shipping data corresponding to an item to be delivered to a first delivery point by a carrier for a customer;

identify a customer-defined delivery schedule that identifies customer preferences for delivering items for the customer; and

after identifying the customer-defined delivery schedule, automatically update the shipping data corresponding to the item to reflect that the item should be re-routed for delivery to a second delivery point based on the customer-defined delivery schedule, wherein the item is subsequently delivered to the second delivery point.

10. The apparatus of claim 9, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to:

store a plurality of customer profiles corresponding respectively to a plurality of customers, wherein each customer profile comprises at least one address;

identify an address of a first customer profile from the plurality of customer profiles that is substantially similar to the address for the item; and

after identifying the address of the first customer profile from the plurality of customer profiles that is substantially similar to the address for the item, associate the shipping data corresponding to the item with the first customer profile.

11. The apparatus of claim 10, wherein the address is selected from the group consisting of a virtual address and a physical address.

12. The apparatus of claim 9, wherein the shipping data is received from a scan of the item.

13. The apparatus of claim 9, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to evaluate the item for delivery in accordance with the customer-defined delivery schedule.

14. The apparatus of claim 9, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to determine whether the customer is associated with a customer-defined delivery schedule.

15. The apparatus of claim 9, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to:

store communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generate a message providing the information regarding the item to be delivered to the customer; and

automatically transmit the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

16. The apparatus of claim 15, wherein the at least one communication format is selected from the group consisting of a text message, an email message, a voice message, a picture message, a video message, and a social media message

17. A computer program product comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

an executable portion configured to store shipping data corresponding to an item to be delivered to a first delivery point by a carrier for a customer;

an executable portion configured to identify a customer-defined delivery schedule that identifies customer preferences for delivering items for the customer; and

an executable portion configured to after identifying the customer-defined delivery schedule, automatically update the shipping data corresponding to the item to reflect that the item should be re-routed for delivery to a second delivery point based on the customer-defined delivery schedule, wherein the item is subsequently delivered to the second delivery point.

18. The computer program product of claim 17 further comprising:

an executable portion configured to store a plurality of customer profiles corresponding respectively to a plurality of customers, wherein each customer profile comprises at least one address;

an executable portion configured to identify an address of a first customer profile from the plurality of customer profiles that is substantially similar to the address for the item; and

an executable portion configured to, after identifying the address of the first customer profile from the plurality of customer profiles that is substantially similar to the address for the item, associate the shipping data corresponding to the item with the first customer profile.

19. The computer program product of claim 18, wherein the address is selected from the group consisting of a virtual address and a physical address.

20. The computer program product of claim 17, wherein the shipping data is received from a scan of the item.

21. The computer program product of claim 17 further comprising an executable portion configured to evaluate the item for delivery in accordance with the customer-defined delivery schedule.

22. The computer program product of claim 17 further comprising an executable portion configured to determine whether the customer is associated with a customer-defined delivery schedule.

23. The computer program product of claim 17 further comprising:

an executable portion configured to store communication preferences for providing information regarding the item, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

an executable portion configured to automatically generate a message providing the information regarding the item to be delivered to the customer; and

an executable portion configured to automatically transmit the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

24. The computer program product of claim 23, wherein the at least one communication format is selected from the group consisting of a text message, an email message, a voice message, a picture message, a video message, and a social media message.