MESSAGING INTERACTION ENGINE

• US 20150082188A1
• Filed: 09/13/2013
• Published: 03/19/2015
• Est. Priority Date: 09/13/2013
• Status: Abandoned Application

• Current Assignee: Sybase Incorporated (SAP SE)
• Original Assignee: Sybase Incorporated (SAP SE)
• Inventors: Lau, Allen, Thendean, Gabriel, White, Mark
• Application Number:
  US14/026,987
• Publication Number:
  US 20150082188A1
• Time in Patent Office: Days
• US Class Current: 715/752
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication

Abstract

Disclosed herein are system, method, and computer program product embodiments for managing message interactions. An embodiment operates by receiving, by a message interaction device, a message, determining a current state of a message interaction engine associated with the message, determining a value of a dynamic parameter associated with the current state, selecting an action based on the current state, the message, and the dynamic parameter, and performing the action.

Claims

1. A method comprising:

receiving, by a message interaction device, a message;

determining a current state of a message interaction engine associated with the message;

determining a value of a dynamic parameter associated with the current state;

selecting an action based on the current state, the message, and the dynamic parameter; and

performing the action.

2. The method of claim 1, the determining of the current state comprising:

parsing the message to obtain a key identifier of the message interaction engine; and

determining the message interaction state associated with the message based on the key identifier.

3. The method of claim 2, the selecting of the action comprising:

identifying a plurality of possible actions based on the current state and the message;

determining a priority for each of the possible actions based on the dynamic parameter; and

selecting the action based on the priority.

4. The method of claim 1, the performing the action comprising:

transmitting a second message to a destination identified in the message.

5. The method of claim 1, the performing the action comprising:

transmitting a dynamic information element to a plurality of destinations.

6. The method of claim 5, the transmitting of the dynamic information element to a plurality of destinations comprising:

transmitting a first value to a first destination; and

transmitting a second value that is different than the first value to a second destination based on real-time changes associated with the dynamic information element.

7. The method of claim 1, further comprising

transitioning the message interaction engine into a future state based on the message and the value of the dynamic parameter.

8. The method of claim 1, further comprising

transitioning the message interaction engine into a future state of a plurality of future states based on the message and a dynamic transition prioritization rule for the current state,

wherein the dynamic transition prioritization rule comprises selection criteria for selecting a transition based on the value of the dynamic parameter, and

wherein the value of the dynamic parameter comprises a transition timer.

9. A system, comprising:

a memory; and

at least one processor coupled to the memory and configured to;

receive a message;

determine a current state of a message interaction engine associated with the message;

determine a value of a dynamic parameter associated with the current state;

select an action based on the current state, the message, and the dynamic parameter; and

performing the action.

10. The system of claim 9, wherein to determine the current state the at least one processor is further configured to:

parse the message to obtain a key identifier of the message interaction engine; and

determine the message interaction state associated with the message based on the key identifier.

11. The system of claim 10, wherein to select the action state the at least one processor is further configured to:

identify a plurality of possible actions based on the current state and the message;

determine a priority for each of the possible actions based on the dynamic parameter; and

select the action based on the priority.

12. The system of claim 9, wherein to perform the action the at least one processor is further configured to:

transmit a second message to a destination identified in the message;

13. The system of claim 9, wherein to perform the action the at least one processor is further configured to:

transmit a dynamic information element to a plurality of destinations.

14. The system of claim 13, wherein to transmit the dynamic information element to a plurality of destinations the at least one processor is further configured to:

transmit a first value to a first destination; and

transmit a second value that is different than the first value to a second destination based on real-time changes associated with the dynamic information element.

15. The system of claim 9, the at least one processor further configured to:

transition the message interaction engine into a future state based on the message and the value of the dynamic parameter.

16. The system of claim 9, the at least one processor further configured to:

transition the message interaction engine into a future state of a plurality of future states based on the message and a dynamic transition prioritization rule for the current state,

wherein the dynamic transition prioritization rule comprises selection criteria for selecting a transition based on the value of the dynamic parameter, and

wherein the value of the dynamic parameter comprises a transition timer.

17. A tangible computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:

receiving, by a message interaction device, a message;

determining a current state of a message interaction engine associated with the message;

determining a value of a dynamic parameter associated with the current state;

selecting an action based on the current state, the message, and the dynamic parameter;

performing the action; and

transitioning the message interaction engine into a future state based on the message and the value of the dynamic parameter.

18. The computer-readable device of claim 17, the determining of the current state comprising:

parsing the message to obtain a key identifier of the message interaction engine; and

determining the message interaction engine associated with the message based on the key identifier.

19. The computer-readable device of claim 18, the selecting of the action comprising:

identifying a plurality of possible actions based on the current state and the message;

determining a priority for each of the possible actions based on the dynamic parameter; and

selecting the action based on the priority.

20. The computer-readable device of claim 19, the performing of the action comprising:

transmitting a dynamic information element to a plurality of destinations.