INITIATING SOCIAL INTERACTION BASED ON E-MAIL CONTENT

• US 20150082190A1
• Filed: 09/25/2013
• Published: 03/19/2015
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Carter, Bernadette A., Wong, Cesar A., Lemanski-Mercer, Kathryn
• Granted Patent: US 9,942,188 B2
• Time in Patent Office: Days
• US Class Current: 715/752
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Arrangements described herein relate to initiating social interaction based on e-mail content. Information associated with an e-mail being composed by a user can be analyzed to determine whether content of the e-mail is appropriate for incorporation into at least one social system. Responsive to determining that the content of the e-mail is appropriate for incorporation into at least one social system, a first option to enter the content of the e-mail in a first social system and a second option to enter the content of the e-mail in a second social system can be presented to the user. Responsive to the user selecting to enter the content of the e-mail in the first social system, a first entry in the first social system can be automatically created. The first entry can include the content of the e-mail composed by the user.

Claims

1. A system comprising:

a processor programmed to initiate executable operations comprising;

analyzing information associated with an e-mail being composed by a user to determine whether content of the e-mail is appropriate for incorporation into at least one social system;

responsive to determining that the content of the e-mail is appropriate for incorporation into at least one social system, presenting to the user a first option to enter the content of the e-mail in a first social system and a second option to enter the content of the e-mail in a second social system; and

responsive to the user selecting to enter the content of the e-mail in the first social system, automatically creating a first entry in the first social system, the first entry comprising the content of the e-mail composed by the user.

2. The system of claim 1, the executable operations further comprising:

within an e-mail client used by the user to compose the e-mail, presenting to the user the first entry in the first social system;

permitting the user to interact with the first social system to modify the first entry; and

responsive to the user selecting to post the first entry in the first social system, posting the first entry in the first social system.

3. The system of claim 2, wherein:

the user modifies the first entry in the first social system, wherein posting the first entry in the first social system comprises posting the first entry with the user modifications.

4. The system of claim 1, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

selecting the first social system and the second social system based on prioritizing previous user selections of the first social system and the second social system.

5. The system of claim 1, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

selecting the first social system and the second social system based on prioritizing types of messages previously generated by, or received by, the user.

6. The system of claim 1, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

identifying recipients indicated for the e-mail; and

determining that the recipients indicated for the e-mail are active participants in at least one social system selected from a group comprising the first social system and the second social system.

7. The system of claim 1, wherein presenting to the user the first option to enter the content of the e-mail in the first social system comprises:

presenting to the user the first option to enter the content of the e-mail in a particular thread of the first social system.

8. The system of claim 1, the executable operations further comprising:

responsive to the user selecting to enter the content of the e-mail in the second social system, creating a second entry in the second social system, the second entry comprising the content of the e-mail.

9. A computer program product comprising a computer readable storage medium having program code stored thereon, the program code executable by a processor to perform a method comprising:

analyzing, using the processor, information associated with an e-mail being composed by a user to determine whether content of the e-mail is appropriate for incorporation into at least one social system;

responsive to determining that the content of the e-mail is appropriate for incorporation into at least one social system, presenting to the user, using the processor, a first option to enter the content of the e-mail in a first social system and a second option to enter the content of the e-mail in a second social system; and

responsive to the user selecting to enter the content of the e-mail in the first social system, using the processor, automatically creating a first entry in the first social system, the first entry comprising the content of the e-mail composed by the user.

10. The computer program product of claim 9, the method further comprising:

within an e-mail client used by the user to compose the e-mail, presenting to the user the first entry in the first social system;

permitting the user to interact with the first social system to modify the first entry; and

responsive to the user selecting to post the first entry in the first social system, posting the first entry in the first social system.

11. The computer program product of claim 10, wherein:

the user modifies the first entry in the first social system, wherein posting the first entry in the first social system comprises posting the first entry with the user modifications.

12. The computer program product of claim 9, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

selecting the first social system and the second social system based on prioritizing previous user selections of the first social system and the second social system.

13. The computer program product of claim 9, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

selecting the first social system and the second social system based on prioritizing types of messages previously generated by, or received by, the user.

14. The computer program product of claim 9, wherein presenting to the user the first option to enter the content of the e-mail in the first social system and the second option to enter the content of the e-mail in the second social system comprises:

identifying recipients indicated for the e-mail; and

determining that the recipients indicated for the e-mail are active participants in at least one social system selected from a group comprising the first social system and the second social system.

15. The computer program product of claim 9, wherein presenting to the user the first option to enter the content of the e-mail in the first social system comprises:

presenting to the user the first option to enter the content of the e-mail in a particular thread of the first social system.

16. The computer program product of claim 9, the method further comprising:

responsive to the user selecting to enter the content of the e-mail in the second social system, creating a second entry in the second social system, the second entry comprising the content of the e-mail.