Food Delivery Service
1 Assignment
0 Petitions
Accused Products
Abstract
Embodiments provide an integrated real-time, customer-company process that materially improves the end-to-end customer experience for delivery of products and services. The invention enables more efficient management of a company'"'"'s supply-demand relationship, unit costs, and return on investment. Example embodiments are directed to an inter-related, customer-company management process for a food delivery business. A process on an intelligent, processor-based platform provides an improved end-to-end customer experience, for example, by reducing wait times and using convenient payment options so that customer does not need to handle money. The process further enables a food truck operator to more efficiently manage the business, both at a single site and across multiple sites. There is a substantial, real-time interdependency between the customers and the food truck operator. The process provides ongoing Just-in-Time order status information to customers and ongoing Just-in-Time operating and cooking instructions to the food truck operator.
30 Citations
27 Claims
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1. -15. (canceled)
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16. A method for providing food service to customers at a selected location using an integrated delivery platform, comprising:
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receiving, via an interactive communicator in the integrated delivery platform, one or more customer orders from customers, the orders related to a designated food service period; creating clusters of customer orders based on similar food items in the order content; determining a fulfillment commitment time for customer pickup during the designated food service period for each cluster of customer orders; and identifying the fulfillment commitment times to the customers via the interactive communicator. - View Dependent Claims (17, 18)
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19. -23. (canceled)
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24. A system for providing products or services to customers at a designated location within a predetermined service window, comprising:
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a processor configured to perform instructions; and a storage media having stored thereon computer-executable instructions that, when executed by the processor, cause the processor to; receive one or more customer orders and to notify customers of fulfillment commitment times for each order; and create clusters of customer orders based on similar food items in the order content and to determine a fulfillment commitment time for each cluster of customer orders, the fulfillment commitment time within the designated food service period. - View Dependent Claims (25, 26, 27)
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Specification