SYSTEMS, ARTICLES AND METHODS RELATED TO RETAIL ORDERING AND FULFILLMENT, EMPLOYING WIRELESS COMMUNICATIONS

• US 20150095169A1
• Filed: 10/01/2013
• Published: 04/02/2015
• Est. Priority Date: 10/01/2013
• Status: Abandoned Application

• Current Assignee: Havoc, LLC
• Original Assignee: Havoc, LLC
• Inventors: Lewis, Eric S.
• Application Number:
  US14/043,631
• Publication Number:
  US 20150095169A1
• Time in Patent Office: Days
• US Class Current: 705/15
• CPC Class Codes: G06K 7/10366 the interrogation device being adapted for miscellaneous applications
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

An order placement and fulfillment system allows orders to be automatically placed, for instance on entry to a retail establishment, permitting customers to avoid long ordering queues. An interrogation system may interrogate wireless communications devices, for instance wireless passive transponders to detect an order placement. The wireless transponder may include one or more user actuatable switches, allowing a customer to avoid unintentionally placing an order, or to select between a number of predefined orders.

Claims

1. A wireless transponder, comprising;

at least one antenna;

at least one nontransitory medium that stores at least a first identifier;

at least a first user actuatable switch having a first state and at least a second state, the first user actuatable switch selectively operable by a person in possession of the wireless transponder to place the first user actuatable switch into at least one of the first or the second states; and

at least one circuit coupled to the antenna and operable to modulate a return signal with information indicative of the stored first identifier only when the first user actuatable switch is in the second state.

2. The wireless transponder of claim 1 wherein the at least one circuit includes a radio front end with at least one rectifier that derives direct current power from an interrogation signal received via the antenna and which includes at least one storage capacitor electrically coupled to the at least one rectifier to temporarily store the derived direct current power, the wireless transponder is a passive wireless transponder, and the at least one circuit modulates the return signal with information indicative of the stored first identifier only in response to a combination of receipt of the interrogation signal and the first user actuatable switch being in the second state.

3. The wireless transponder of claim 1 wherein the at least one switch is a normally open switch which is normally in the first state while not activated by the person in possession of the wireless transponder.

4. The wireless transponder of claim 1 wherein the first identifier is logically associable with an item being ordered from a list of orderable items.

5. The wireless transponder of claim 1 wherein the first identifier is logically associable with a coffee drink type being ordered from a list of orderable items.

6. The wireless transponder of claim 1 wherein the first identifier is logically associable with a combination of items being ordered from a list of orderable items.

7. The wireless transponder of claim 1 wherein the first identifier is logically associable uniquely with a combination of at least one item being ordered and an account to which a cost of the item is to be debited.

8. The wireless transponder of claim 1 wherein the first identifier is logically associable uniquely with a combination of at least one item being ordered and an account to which a cost of the item is to be charged.

9. The wireless transponder of claim 1 wherein the at least one nontransitory medium stores at least a second identifier, and further comprising:

at least a second user actuatable switch having a first state and at least a second state, the second user actuatable switch selectively operable by the person in possession of the wireless transponder to place the second user actuatable switch into at least one of the first or the second states, and wherein the at least one circuit is operable to modulate the return signal with information indicative of the stored second identifier only when the second user actuatable switch is in the second state.

10. The wireless transponder of claim 1 wherein the at least one nontransitory medium stores at least a second identifier, and further comprising:

at least a second user actuatable switch having a first state and at least a second state, the second user actuatable switch selectively operable by the person in possession of the wireless transponder to momentarily place the second user actuatable switch into the second state from the first state, and wherein the at least one circuit is operable to modulate the return signal with information indicative of the stored second identifier only in response to receipt of an interrogation signal and the second user actuatable switch having been momentarily placed into the second state.

11. The wireless transponder of claim 1 wherein the first identifier is logically associable with a first set of items being ordered from a list of orderable items, and the second identifier is logically associable with a second set of items being ordered from the list of orderable items, the second set of items different at least in part from the first set of items, each of the first and the second sets having at least one respective item.

12. The wireless transponder of claim 1 wherein the first identifier is logically associable with a first type of coffee drink, and the second identifier is logically associable with a second type of coffee drink.

13. The wireless transponder of claim 1, further comprising:

a housing; and

a human-readable indicia carried by the housing and indicative of a retailer from which an item may be ordered by actuation of at least the first user actuatable switch.

14. The wireless transponder of claim 1, further comprising:

a housing; and

a human-readable indicia carried by the housing and indicative of an item which may be ordered by actuation of at least the first user actuatable switch.

15. The wireless transponder of claim 1, further comprising:

a housing, wherein the first user actuatable switch is operable in response to a touch on a portion of the housing.

16. The wireless transponder of claim 1, further comprising:

a housing, wherein the first user actuatable switch is engageable from an exterior of the housing.

17. A method of operating a wireless transponder, comprising:

receiving a first interrogation signal at a first time; and

in response to both receipt of the first interrogation signal and a first user actuatable switch being in a second state, the second state different from a first state of the first user actuatable switch, returning a first return signal modulated with a first identifier that is stored in a nontransitory processor-readable medium of the wireless transponder.

18. The method of claim 17, further comprising:

receiving a second interrogation signal at a second time; and

in response to both receipt of the second interrogation signal and a second user actuatable switch being in a second state, the second state different from a first state of the second user actuatable switch, returning a second return signal modulated with a second identifier that is stored in a nontransitory processor-readable medium of the wireless transponder.

19. The method of claim 17 wherein returning a first return signal modulated with a first identifier includes returning the first return signal with the first identifier which is logically associable with an item being ordered from a list of orderable items.

20. The method of claim 17 wherein returning a first return signal modulated with a first identifier includes returning the first return signal with the first identifier which is logically associable with a coffee drink type being ordered from a list of orderable items.

21. The method of claim 17 wherein returning a first return signal modulated with a first identifier includes returning the first return signal with the first identifier which is logically associable uniquely with a combination of at least one item being ordered and an account to which a cost of the item is to be at least one of debited or charged.

22. A method of operating a retail fulfillment system, the method comprising:

for each of a plurality of customers, establishing a respective customer account via at least one computer system, the at least one computer including at least one processor and at least one nontransitory processor-readable medium communicatively coupled to the at least one processor;

for each of at least some of the customers, logically associating at least one identifier stored in a wireless transponder with the respective customer account; and

for each of the identifiers, logically associating the respective identifier at least with order information which specifies at least a type of at least one item from a list of orderable items.

23. The method of claim 22, further comprising:

for each of at least some of the customer accounts, logically associating at least one of a debit account or credit account with the respective customer account by the at least one computer system.

24. The method of claim 22, further comprising:

receiving information contained in a first return signal returned by a first wireless transponder at a first time;

determining a first order based on information derived from the received first return signal; and

causing a notification to be provided identifying at least one item of the first order to be provided to a first customer.

25. The method of claim 24 wherein determining a first order based on derived information from the received first return signal includes identifying a respective one of the customer accounts based on the information derived from the received first return signal, and identifying a saved first order specification logically associated with the respective customer account.

26. The method of claim 24, further comprising:

automatically debiting or charging a financial account logically associated with the identified customer account for an amount associated with the first order specification.

27. The method of claim 24 wherein determining a first order based on derived information from the received first return signal includes identifying a respective one of the customer accounts based on the information derived from the received first return signal, and selecting between a saved first order specification and a saved second order specification, each logically associated with the respective customer account, based at least in part of the derived information.

28. The method of claim 24, further comprising:

receiving information contained in a second return signal returned by a second wireless transponder at a second time;

determining a second order based on information derived from the received second return signal; and

causing a notification to be provided identifying at least one item of the second order to be provided to the first customer.

29. The method of claim 24, further comprising:

receiving information contained in a second return signal returned by the first wireless transponder at a second time;

determining a second order based on information derived from the received second return signal; and

causing a notification to be provided identifying at least one item of the second order to be provided to the first customer.

30. The method of claim 24 wherein receiving information contained in a first return signal returned by a first wireless transponder at a first time includes receiving information at the computer system from an interrogation system located at least proximate an entrance or a point-of-sale location, the computer system remotely located from the point-of-sale location.

31. The method of claim 24 wherein causing a notification to be provided identifying at least one item of the first order to be provided to a first customer includes transmitting the notification to a point-of-sale location from the computer system which is remotely located from the point-of-sale location.

32. The wireless transponder of claim 24, further comprising:

causing at least one indicator to provide an indication perceivable from an exterior of the wireless transponder in response to at least one of receiving information or determining the first order.

33. The method of claim 22, further comprising:

providing a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification to be logically associated with a respective customer account and which specifies at least one item from a list of items.

34. The method of claim 22, further comprising:

providing a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification to be logically associated with a respective customer account and which specifies at least one type of coffee drink from a menu of available beverage and food items.

35. The method of claim 22, further comprising:

providing a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification based on at least one of a time of day or day of week to be logically associated with a respective customer account and which specifies at least one item from a list of items.

36. The method of claim 22, further comprising:

receiving a first return signal returned by a first wireless transponder;

determining a first order based on information derived from the received first return signal and based on a current time of day; and

causing a notification to be provided to identify at least one item of the order to be provided to a first customer.

37. The method of claim 22, further comprising:

receiving a first return signal returned by a first wireless communications device;

determining a first order based on information derived from the received first return signal and based on at least one of a current time of day or a current day of week; and

causing a notification to be provided to identify at least one item of the order to be provided to a first customer.

38. A retail fulfillment system, comprising:

at least one computer including at least one processor and at least one nontransitory processor-readable medium communicatively coupled to the at least one processor, the at least one computer;

for each of a plurality of customers, establishes a respective customer account via at least one computer system;

for each of at least some of the customers, logically associates at least one identifier stored in a wireless transponder with the respective customer account; and

for each of the identifiers, logically associates the respective identifier at least with order information which specifies at least a type of at least one item from a list of orderable items.

39. The retail fulfillment system of claim 38 wherein for each of at least some of the customer accounts, the at least one computer system logically associates at least one of a debit account or credit account with the respective customer account.

40. The retail fulfillment system of claim 38 wherein the at least one computer system:

receives information contained in a first return signal returned by a first wireless transponder at a first time;

determines a first order based on information derived from the received first return signal; and

causes a notification to be provided identifying at least one item of the first order to be provided to a first customer.

41. The retail fulfillment system of claim 40 wherein the at least one computer system identifies a respective one of the customer accounts based on the information derived from the received first return signal, and identifies a saved first order specification logically associated with the respective customer account.

42. The retail fulfillment system of claim 40 wherein the at least one computer system:

automatically debits or charges a financial account logically associated with the identified customer account for an amount associated with the first order specification.

43. The retail fulfillment system of claim 40 wherein the at least one computer system identifies a respective one of the customer accounts based on the information derived from the received first return signal, and selects between a saved first order specification and a saved second order specification, each logically associated with the respective customer account, based at least in part of the derived information.

44. The retail fulfillment system of claim 40 wherein the at least one computer system:

receives information contained in a second return signal returned by a second wireless transponder at a second time;

determines a second order based on information derived from the received second return signal; and

causes a notification to be provided identifying at least one item of the second order to be provided to the first customer.

45. The retail fulfillment system of claim 40 wherein the at least one computer system:

receives information contained in a second return signal returned by the first wireless transponder at a second time;

determines a second order based on information derived from the received second return signal; and

causes a notification to be provided identifying at least one item of the second order to be provided to the first customer.

46. The retail fulfillment system of claim 40 wherein the at least one computer system receives information at the computer system from an interrogation system located at least proximate an entrance of a point-of-sale location, the computer system which is remotely located from the point-of-sale location.

47. The retail fulfillment system of claim 40 wherein the at least one computer system transmits the notification to a point-of-sale location from the computer system which is remotely located from the point-of-sale location.

48. The retail fulfillment system of claim 38 wherein the at least one computer system:

provides a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification to be logically associated with a respective customer account and which specifies at least one item from a list of items.

49. The retail fulfillment system of claim 38 wherein the at least one computer system:

provides a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification to be logically associated with a respective customer account and which specifies at least one type of coffee drink from a menu of available beverage and food items.

50. The retail fulfillment system of claim 38 wherein the at least one computer system:

provides a user interface that includes an order specification tool that allows a respective customer to define at least one respective order specification based on a time of day to be logically associated with a respective customer account and which specifies at least one item from a list of items.

51. The retail fulfillment system of claim 38 wherein the at least one computer system:

receives a first return signal returned by a first wireless transponder;

determines a first order based on information derived from the received first return signal and based on a current time of day; and

causes a notification to be provided to identify at least one item of the order to be provided to a first customer.

52. The retail fulfillment system of claim 38 wherein the at least one computer system:

receives a first return signal returned by a first wireless communications device;

determines a first order based on information derived from the received first return signal and based on at least one of a current time of day or a current day of week; and

causes a notification to be provided to identify at least one item of the order to be provided to a first customer.