TECHNIQUES TO DYNAMICALLY GENERATE REAL TIME FREQUENTLY ASKED QUESTIONS FROM FORUM DATA
First Claim
1. An apparatus, comprising:
- a processor circuit on a device;
a preprocessor operative on the processor circuit to receive a user entry to a forum and to generate a processed entry;
a validator operative on the processor circuit to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules;
the data module operative to receive the processed entry and to determine the accuracy rating of the processed entry; and
a list regenerator operative to receive the processed entry and to regenerate the existing FAQ list, at real-time or dynamically, into an updated FAQ list including the processed entry.
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Accused Products
Abstract
Techniques to dynamically generate real time frequently asked questions from forum data are described. In one embodiment, for example, an apparatus may comprise a preprocessor, a validator, a data module, and a list regenerator. The preprocessor may be operative to receive a user entry to a forum and to generate a processed entry. The validator may be operative to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules. The data module may be operative to receive the processed entry and to determine the accuracy rating of the processed entry. The list regenerator may be operative to receive the processed entry and to regenerate the existing FAQ list into an updated FAQ list including the processed entry. Other embodiments are described and claimed.
47 Citations
20 Claims
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1. An apparatus, comprising:
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a processor circuit on a device; a preprocessor operative on the processor circuit to receive a user entry to a forum and to generate a processed entry; a validator operative on the processor circuit to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules; the data module operative to receive the processed entry and to determine the accuracy rating of the processed entry; and a list regenerator operative to receive the processed entry and to regenerate the existing FAQ list, at real-time or dynamically, into an updated FAQ list including the processed entry. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented method, comprising:
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receiving a user entry to a forum; generating a processed entry based on the user entry; determining an accuracy rating of the processed entry; regenerating an existing FAQ list into an updated FAQ list based on rules including the processed entry in response to the accuracy rating exceeding a threshold. - View Dependent Claims (11, 12, 13, 14, 15)
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16. At least one computer-readable storage medium comprising instructions that, when executed, cause a system to:
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receive a user entry to a forum; generate a processed entry based on the user entry; determine an accuracy rating of the processed entry; regenerate an existing FAQ list into an updated FAQ list at real time, based on rules, including the processed entry in response to the accuracy rating exceeding a threshold. - View Dependent Claims (17, 18, 19, 20)
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Specification