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TECHNIQUES TO DYNAMICALLY GENERATE REAL TIME FREQUENTLY ASKED QUESTIONS FROM FORUM DATA

  • US 20150095267A1
  • Filed: 09/30/2013
  • Published: 04/02/2015
  • Est. Priority Date: 09/30/2013
  • Status: Abandoned Application
First Claim
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1. An apparatus, comprising:

  • a processor circuit on a device;

    a preprocessor operative on the processor circuit to receive a user entry to a forum and to generate a processed entry;

    a validator operative on the processor circuit to receive the processed entry, to receive an accuracy rating for the processed entry from a data module, and to forward the processed entry for inclusion in an existing frequently-asked-questions (FAQ) list based on the accuracy rating and rules;

    the data module operative to receive the processed entry and to determine the accuracy rating of the processed entry; and

    a list regenerator operative to receive the processed entry and to regenerate the existing FAQ list, at real-time or dynamically, into an updated FAQ list including the processed entry.

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