PROCESSING DIAGNOSTICS OF MEDIA SERVICES
First Claim
1. A method comprising:
- receiving, by a collector device comprising a processor, diagnostic information from a plurality of client devices delivering media content, wherein the diagnostic information relates to a media delivery service quality;
performing, by the collector device, a data compression procedure for the diagnostic information;
transmitting, by the collector device, compressed data comprising the diagnostic information to an aggregator device; and
sending, by the collector device, to the client devices a message to delay or prevent transmission of additional diagnostic information in accordance with an instruction received from the aggregator device,wherein the diagnostic information is sent automatically by each client device to the collector device periodically at a variable interval or in accordance with a change of state of the client device, andwherein the diagnostic information comprises a report of a degradation of the service quality or a fault relating to the service quality.
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Accused Products
Abstract
A system that incorporates the subject disclosure may include, for example, a device receiving diagnostic information from a plurality of client devices delivering media content, wherein the diagnostic information relates to a media delivery service quality and wherein the diagnostic information is sent automatically by the client devices; performing a data compression procedure for the diagnostic information; transmitting compressed data comprising the diagnostic information to an aggregator device; and sending to the client devices a message to delay or prevent transmission of additional diagnostic information in accordance with an instruction received from the aggregator device. Other embodiments are disclosed.
33 Citations
20 Claims
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1. A method comprising:
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receiving, by a collector device comprising a processor, diagnostic information from a plurality of client devices delivering media content, wherein the diagnostic information relates to a media delivery service quality; performing, by the collector device, a data compression procedure for the diagnostic information; transmitting, by the collector device, compressed data comprising the diagnostic information to an aggregator device; and sending, by the collector device, to the client devices a message to delay or prevent transmission of additional diagnostic information in accordance with an instruction received from the aggregator device, wherein the diagnostic information is sent automatically by each client device to the collector device periodically at a variable interval or in accordance with a change of state of the client device, and wherein the diagnostic information comprises a report of a degradation of the service quality or a fault relating to the service quality. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A server comprising:
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a memory to store instructions; and a processor coupled to the memory, wherein the processor, responsive to executing the instructions, performs operations comprising; receiving client reports published by client devices on a network for delivering media content to the client devices, wherein the client reports comprise diagnostic information relating to a media delivery service quality; receiving additional reports from network components communicatively coupled to the server relating to the service quality; correlating the client reports and the additional reports to generate correlated diagnostic data; identifying a degradation of the service quality or a fault related to the service quality based on the correlated diagnostic data; and determining that publication of subsequent client reports regarding the degradation of the service quality or the fault is to be delayed or suppressed. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A tangible computer-readable storage device comprising executable instructions, which when executed by a processor cause the processor to perform operations comprising:
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receiving diagnostic information from a plurality of client devices delivering media content, wherein the diagnostic information relates to a media delivery service quality and wherein the diagnostic information is sent automatically by the client devices; performing a data compression procedure for the diagnostic information; transmitting compressed data comprising the diagnostic information to an aggregator device; and sending to the client devices a message to delay or prevent transmission of additional diagnostic information in accordance with an instruction received from the aggregator device. - View Dependent Claims (17, 18, 19, 20)
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Specification