METHODS AND SYSTEMS FOR MANAGING COMMUNITY INFORMATION

• US 20150095761A1
• Filed: 09/04/2014
• Published: 04/02/2015
• Est. Priority Date: 10/02/2013
• Status: Active Grant

• Current Assignee: Velocity Technology Solutions, Inc. (Accenture PLC)
• Original Assignee: Velocity Technology Solutions, Inc. (Accenture PLC)
• Inventors: GASPERI, Aaron Michael, KREMER, Thomas Mac, WRIGHT, Ronald Perry, TALLEN, Joshua Ryan, WAITE, John Robert, FREY, Doug, MOCKENHAUPT, Paul, RASMUSSEN, Mark
• Granted Patent: US 9,740,363 B2
• Time in Patent Office: Days
• US Class Current: 715/234
• CPC Class Codes: G06F 11/34 Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
• CPC Class Codes: G06F 11/3419 by assessing time
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis

Abstract

The present disclosure describes a system and method for managing and disseminating community information in a cloud. The computer-implemented method and system for comparing service performance comprises receiving, by a server over a communication network from a computer of each of a plurality of client companies, metadata of a plurality of transactions in enterprise resource planning systems being operated by the plurality of client companies, and presenting, by the server over the communication network to a computer of a selected client company of the plurality of client companies, comparative performance information for display on a graphical user interface of the selected client company based on metadata of transactions in enterprise resource planning systems of other client companies that are substantially similar to the enterprise resource planning system of the selected client company.

Claims

1. A computer-implemented method comprising:

receiving, by a server over a communication network from a computer of each of a plurality of client companies, a first transmission comprising metadata of a plurality of software operations in enterprise resource planning systems being operated by the plurality of client companies, wherein each of the software operations is linked to a specific metadata permitting the server to group data relating to each software operation to a specific category; and

presenting, by the server over the communication network to a computer of a selected client company of the plurality of client companies, a second transmission comprising comparative performance information regarding a plurality of the software operations for display of performance of the plurality of the software operations based on metadata of the software operations in enterprise resource planning systems of other client companies that are substantially similar to the enterprise resource planning system of the selected client company.

2. The method according to claim 1, wherein the performance information comprises a success rate.

3. The method according to claim 1, wherein the performance information comprises a processing time.

4. The method according to claim 1, wherein the metadata does not include personal identifying information.

5. The method according to claim 1, wherein receiving metadata comprises receiving a transmission of metadata generated by an enterprise resource planning system server of each client company.

6. The method according to claim 1, wherein presenting comparative performance information further comprises comparing metadata of software operations of different versions of the same enterprise resource planning system.

7. The method according to claim 1, wherein presenting comparative performance information is performed substantially in real-time.

8. A system comprising:

a communication server configured to receive a transmission comprising performance data of software operations performed by an enterprise resource planning system server of each client company and transmit comparative information to a client company communication server for display on a client company computer,

wherein the comparative information represents performance data of software operations of substantially similar enterprise resource planning systems compared to performance data of software operations of the client company'"'"'s enterprise resource planning system; and

a dashboard server configured to compare performance data of software operations performed by an enterprise resource planning system server of each client company and present the compared performance data to the communication server for transmission to a client company.

9. The system according to claim 8, further comprising an enterprise resource planning server coupled to the dashboard server and hosted on behalf of a client company.

10. The system according to claim 8, wherein the client company computer is configured to display a webpage comprising the compared performance data provided by the dashboard server.

11. The system according to claim 8, further comprising a database coupled to the dashboard server and configured to store metadata of software operations performed by the enterprise resource planning systems of the client companies.

12. A computer-implemented method comprising:

receiving, by a server, a first transmission comprising a first set of metadata from a first client company for software operations in a first enterprise system, wherein each of the software operations is linked to a specific metadata permitting the server to group data relating to each software operation to a specific category;

receiving, by the server, a second transmission comprising a second set of metadata from a second client company for software operations in a second enterprise system, wherein each of the software operations is linked to a specific metadata permitting the server to group data relating to each software operation to a specific category;

storing, by the server, the first set of metadata and the second set of metadata in a database;

comparing, by the server, the first set of metadata to the second set of metadata; and

sending, by the server, a third transmission of the comparison of performance of the software operations for presentation on a display of a computing device of the first client company.

13. The method according to claim 12, wherein metadata is data selected from the group consisting of response time, delay time, processing time, and usage.

14. The method according to claim 12, wherein the first enterprise system is substantially the same as the second enterprise system.

15. The method according to claim 12, wherein the first enterprise system is a different version than the second enterprise system.

16. The method according to claim 12, wherein the comparison is presented for display on a webpage.

17. The method according to claim 12, wherein the software operations of the first client company are substantially similar to the software operations of the second client company.

18. The method according to claim 12, wherein the comparison represents a substantially real-time comparison of metadata.