SYSTEM AND METHOD FOR TWO-WAY MESSAGE TRANSMISSION ON MOBILE PLATFORMS FOR EMERGENCY AND NON-EMERGENCY COMMUNICATIONS

• US 20150099482A1
• Filed: 10/07/2014
• Published: 04/09/2015
• Est. Priority Date: 10/09/2013
• Status: Active Grant

• Current Assignee: Onsolve, LLC
• Original Assignee: SWN Communications Incorporated (Onsolve, LLC)
• Inventors: Schmitz, Anthony
• Granted Patent: US 10,251,044 B2
• Time in Patent Office: Days
• US Class Current: 455/404.2
• CPC Class Codes: G06F 16/1873 Versioning file systems, temporal file systems, e.g. file system supporting different historic versions of files
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 63/04 for providing a confidential data exchange among entities communicating through data packet networks
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

A method of transmitting emergency and non-emergency communications between a system backend facility (system) and at least one mobile platform (platform), the method comprising establishing a communication link between the system and the platform, providing a single-action voice calling module of the platform for communicating with the system, providing a message reception module of the platform for receiving a message sent from the system, providing a single-action location information transmission module of the platform for sending location information of the platform to the system, providing a single-action location information extraction module of the system for locating at least one recipient associated with the platform based on a predetermined attribute of the platform, and providing a single-action information dispatch module of the system for sending information to the located at least one recipient associated with the platform via the first protocol.

Claims

1. A method of transmitting emergency and non-emergency communications between a system backend facility and at least one mobile platform, the method comprising:

establishing a communication link between the system backend facility and the at least one mobile platform via a first protocol;

providing a single-action voice calling module of the at least one mobile platform for communicating with the system backend facility via a first client;

providing a message reception module of the at least one mobile platform for receiving a message sent from the system backend facility;

providing a single-action location information transmission module of the at least one mobile platform for sending location information of the at least one mobile platform to the system backend facility;

providing a single-action location information extraction module of the system backend facility for locating at least one recipient associated with the at least one mobile platform based on a predetermined attribute of the at least one mobile platform to provide a located at least one recipient associated with the at least one mobile platform; and

providing a single-action information dispatch module of the system backend facility for sending information to the located at least one recipient associated with the at least one mobile platform via the first protocol.

2. The method of claim 1, further comprising the step of:

transmitting, by the single-action information dispatch module, emergency and non-emergency communications between the system backend facility and the at least one mobile platform.

3. The method of claim 1, further comprising the step of:

transmitting, by the single-action information dispatch module, a two-way text message communication between the system backend facility and the at least one mobile platform.

4. The method of claim 1, further comprising the step of:

transmitting, by the single-action information dispatch module, a two-way data message communication between the system backend facility and the at least one mobile platform.

5. The method of claim 1, wherein the first protocol is a transmission control protocol (TCP).

6. The method of claim 1, wherein the first protocol is a s Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol.

7. The method of claim 1, wherein the first client employs a session initiation protocol (SIP)

8. The method of claim 1, wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the at least one mobile platform.

9. The method of claim 7, further comprising the step of:

establishing a communication link between the system backend facility and a mobile application residing on an at least one mobile platform.

10. The method of claim 7, further comprising the step of:

transmitting, by the single-action information dispatch module, a set of messages to the at least one recipient associated with the at least one mobile platform solely based on the physical location of the at least one mobile platform.

11. The method of claim 1, wherein the predetermined attribute is a physical location of the at least one recipient.

12. An information transmission system for facilitating communications between a system backend facility and at least one mobile platform, the system comprising:

a first protocol to establish a communication link between the system backend facility and the at least one mobile platform;

a single-action voice calling module of the at least one mobile platform to communicate with the system backend facility via a first client;

a message reception module of the at least one mobile platform to receive a message sent from the system backend facility;

a single-action location information transmission module of the at least one mobile platform to send location information of the at least one mobile platform to the system backend facility;

a single-action location information extraction module of the system backend facility to locate at least one recipient associated with the at least one mobile platform based on the a predetermined attribute of the at least one mobile platform; and

a single-action information dispatch module of the system backend facility to send information to the located at least one recipient associated with the at least one mobile platform via the first protocol.

13. The system of claim 12, wherein the single-action information dispatch module is configured to transmit a set of emergency and non-emergency communications between the system backend facility and the at least one mobile platform.

14. The system of claim 12, wherein the single-action information dispatch module is configured to transmit a two-way text message communication between the system backend facility and the at least one mobile platform.

15. The system of claim 12, wherein the single-action information dispatch module is configured to transmit a two-way data message communication between the system backend facility and the at least one mobile platform.

16. The system of claim 12, wherein the first protocol is a transmission control protocol (TCP), and the system backend facility is an interactive voice response (IVR) system.

17. The system of claim 12, wherein the first protocol is a Session Initiation Protocol for Instant Messaging and Presence Leveraging Extensions (SIMPLE) protocol and the system backend facility comprises a customer service representative.

18. The system of claim 12, wherein the first client employs a session initiation protocol (SIP).

19. The system of claim 12, wherein the first protocol is configured to establish a communication link between a set of inter-cooperating processes from the system backend facility and the at least one mobile platform.

20. The system of claim 12, wherein the first protocol is configured to establish a communication link between the system backend facility and a mobile application residing on an at least one mobile platform.

21. The system of claim 19, wherein the predetermined attribute is the physical location of the at least one recipient and wherein the system is configured to transmit a set of messages to the at least one recipient associated with the at least one mobile platform solely based on the physical location of the at least one mobile platform.