Automatic Account Information Retrieval and Display

• US 20150099496A1
• Filed: 10/03/2013
• Published: 04/09/2015
• Est. Priority Date: 10/03/2013
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Fan, Yang-cheng
• Granted Patent: US 9,571,635 B2
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: G06F 21/313 using a call-back technique via a telephone network
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Techniques for retrieving and displaying information from a business system on a mobile computing based on contextual details are disclosed. The contextual details can include caller identification information and contact identifiers associated with the caller identification information stored a contacts record in a mobile computing device. Contextual details may include caller identification information, contact identifiers, user preferences, job functions, time/date, and location. Based on the specific details of a particular context, an associated layout definition can be determined. The layout definition specifies the information and analysis to retrieve from the business system and the manner in which to display the information in a graphical user interface if a mobile computing device.

Claims

1. A method comprising:

detecting, by a mobile computing device, caller identification information associated with a call;

identifying, by the mobile computing device, a contact identifier in response to the caller identification information;

determining, by the mobile computing device, a layout definition based on contextual details comprising the contact identifier, wherein the layout definition comprises specifications for retrieving and displaying information from a business system;

generating, by the mobile computing device, a request for information comprising the contact identifier;

sending the request for information from the mobile computing device to the business system; and

receiving, in the mobile computing device, in response to the request for information, information associated with the contact identifier.

2. The method of claim 1 wherein the contextual details further comprise a user identifier associated with the mobile computing device.

3. The method of claim 2 wherein the user identifier is associated with a particular job function, and wherein receiving the information comprises displaying the information in a graphical user interface associated with the job function.

4. The method of claim 1 further comprising displaying the information on a display device of the mobile computing device during the call according to the layout definition.

5. The method of claim 1 wherein detecting the caller identification information comprises accessing a call log in the mobile computing device.

6. The method of claim 1 wherein the layout definition comprises specifications for an alert or a reminder based on analysis of the information.

7. The method of claim 1 wherein identifying a contact identifier comprises comparing the caller identification information with contact records stored in the mobile computing device.

8. A non-transitory computer readable medium comprising instructions, that when executed by a computer processor in a mobile computing device, cause the computer processor to be configured for:

detecting caller identification information associated with a call;

identifying a contact identifier in response to the caller identification information;

determining a layout definition based on contextual details comprising the contact identifier, wherein the layout definition comprises specifications for retrieving and displaying information from a business system;

generating a request for information comprising the contact identifier;

sending the request for information from the mobile computing device to the business system; and

receiving in response to the request for information, information associated with the contact identifier.

9. The non-transitory computer readable medium of claim 8 wherein the contextual details further comprise a user identifier associated with the mobile computing device.

10. The non-transitory computer readable medium of claim 9 wherein the user identifier is associated with a particular job function, and wherein receiving the information comprises displaying the information in a graphical user interface associated with the job function.

11. The non-transitory computer readable medium of claim 8 wherein the instructions further cause the computer processor to configured for displaying the information on a display device of the mobile computing device during the call according to the layout definition.

12. The non-transitory computer readable medium of claim 8 wherein detecting the caller identification information comprises accessing a call log in the mobile computing device.

13. The non-transitory computer readable medium of claim 8 wherein the layout definition comprises specifications for an alert or a reminder based on analysis of the information.

14. The non-transitory computer readable medium of claim 8 wherein identifying a contact identifier comprises comparing the caller identification information with contact records stored in the mobile computing device.

15. A mobile computing device comprising:

a computer processor; and

a non-transitory computer readable medium coupled to the processor and comprising instructions, that when executed by the computer processor, cause the computer processor to be configured to;

detect caller identification information associated with a call;

identify a contact identifier in response to the caller identification information;

determine a layout definition based on contextual details comprising the contact identifier, wherein the layout definition comprises specifications for retrieving and displaying information from a business system;

generate a request for information comprising the contact identifier;

send the request for information from the mobile computing device to the business system; and

receive in response to the request for information, information associated with the contact identifier.

16. The mobile computing device of claim 15 wherein the contextual details further comprise a user identifier associated with the mobile computing device.

17. The mobile computing device of claim 16 wherein the user identifier is associated with a particular job function, and wherein to receive the information the instructions cause the computer processor to be configured to display the information in a graphical user interface associated with the job function.

18. The mobile computing device of claim 15 wherein the instructions further cause the computer processor to display the information on a display device of the mobile computing device during the call according to the layout definition.

19. The mobile computing device of claim 15 wherein to detect the caller identification the instructions further cause the computer processor to be configured to access a call log in the mobile computing device.

20. The mobile computing device of claim 15 wherein the layout definition comprises specifications for an alert or a reminder based on analysis of the information.