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Systems And Methods For Discovering An Optimal Operational Strategy For A Desired Service Delivery Outcome

  • US 20150100391A1
  • Filed: 10/08/2013
  • Published: 04/09/2015
  • Est. Priority Date: 10/08/2013
  • Status: Abandoned Application
First Claim
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1. A method for creating an action plan for a service delivery system comprising a plurality of operational key performance indicators (KPIs), the method comprising the steps of:

  • receiving predetermined information about at least one relationship between two or more of said KPIs;

    weighting said predetermined information about said at least one relationship between two or more of said KPIs, wherein said weight is dependent upon the source of said predetermined information;

    receiving information about at least one desired outcome of said service delivery system;

    determining a plurality of KPI relationships within said service delivery system, wherein each KPI relationship is between two or more of said KPIs and comprises a degree of influence attribute;

    determining, utilizing the weighted predetermined information and the plurality of determined KPI relationships, a KPI relationship map;

    predicting for a future time period, utilizing said KPI relationship map, at least one service delivery outcome; and

    creating an action plan to achieve said at least one desired outcome of said service delivery system, and further wherein said action plan comprises information about an operational target for at least one KPI.

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