SYSTEM AND METHOD FOR MANAGING MESSAGE CAMPAIGN DATA

• US 20150100410A1
• Filed: 10/07/2014
• Published: 04/09/2015
• Est. Priority Date: 10/09/2013
• Status: Active Grant

• Current Assignee: Selligent, Inc. (CM Group LLC)
• Original Assignee: StrongView Systems Incorporated (Selligent, S.A.)
• Inventors: STERNS, Jeremy, MAYALA, Tulsi Ram
• Granted Patent: US 10,002,367 B2
• Time in Patent Office: Days
• US Class Current: 705/14.41
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0251 Targeted advertisements

Abstract

A server system comprising one or more processors and memory initiates delivery of a plurality of message campaigns to a plurality of users that include a first campaign and a second campaign. The server system receives, from a plurality of client devices associated with the plurality of users, campaign-feedback data for the first campaign and the second campaign that is indicative of user interaction with the message campaigns. After receiving the campaign-feedback data, the server system directs storage of campaign-tracking data that corresponds to the campaign-feedback data and then receives, from a requestor, a request for a campaign report for a respective user. In response, the server system obtains a respective campaign report for the respective user that includes information indicative of the respective user'"'"'s interactions with the first and second campaigns and the server system provides the respective campaign report to the requestor.

Claims

1. A method, comprising:

at a server system comprising one or more processors and memory;

initiating delivery of a plurality of message campaigns to a plurality of users that include a first campaign and a second campaign, wherein the first campaign and the second campaign each include one or more messages addressed to at least a subset of the plurality of users;

receiving, from a plurality of client devices associated with the plurality of users, campaign-feedback data for the first campaign and the second campaign, wherein the campaign-feedback data is indicative of user interaction with the messages transmitted to the plurality of client devices as part of the plurality of message campaigns;

after receiving the campaign-feedback data, directing storage of campaign-tracking data that corresponds to the campaign-feedback data;

after directing storage of the campaign-tracking data, receiving, from a requestor, a request for a campaign report for a respective user of the plurality of users; and

in response to receiving the request for a campaign report for the respective user;

obtaining a respective campaign report for the respective user, wherein the respective campaign report includes information indicative of the respective user'"'"'s interactions with the first campaign and the respective user'"'"'s interactions with the second campaign; and

providing the respective campaign report to the requestor.

2. The method of claim 1, wherein the campaign report for the respective user includes information identifying the plurality of message campaigns that were sent to the respective user.

3. The method of claim 1, wherein the campaign report for the respective user includes information identifying a level of user engagement with the plurality of message campaigns that were sent to the respective user.

4. The method of claim 1, wherein the campaign report for the respective user includes information identifying one or more actions taken by the user in response to receiving one or more of the plurality of message campaigns.

5. The method of claim 1, wherein:

the campaign report includes a first record for the first message campaign that occurred at a first time and a second record for the second message campaign that occurred at a second time;

the first record enables access to information about a first version of a user profile of the respective user at the first time; and

the second record enables access to information about a second version of the user profile of the respective user at the second time that is different from the first version of the user profile.

6. The method of claim 1, wherein the campaign report includes information for the plurality of users and the information is separated out by user to indicate the interactions of individual users with the first campaign and the second campaign.

7. The method of claim 1, wherein the respective user is a member of a group of users and the campaign report for the respective user includes a comparison between the respective user'"'"'s interactions with the first campaign and interactions of the group of users with the first campaign.

8. The method of claim 1, wherein, a respective message campaign of the plurality of message campaigns includes messages sent using a plurality of different message types.

9. The method of claim 1, wherein the campaign report includes information indicating aggregate behavior of the respective user over the plurality of message campaigns.

10. The method of claim 1, wherein the campaign report includes one or more controls for selecting which message campaigns are included in the report.

11. A server system, comprising:

one or more processors;

memory; and

one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs including instructions for;

initiating delivery of a plurality of message campaigns to a plurality of users that include a first campaign and a second campaign, wherein the first campaign and the second campaign each include one or more messages addressed to at least a subset of the plurality of users;

receiving, from a plurality of client devices associated with the plurality of users, campaign-feedback data for the first campaign and the second campaign, wherein the campaign-feedback data is indicative of user interaction with the messages transmitted to the plurality of client devices as part of the plurality of message campaigns;

after receiving the campaign-feedback data, directing storage of campaign-tracking data that corresponds to the campaign-feedback data;

after directing storage of the campaign-tracking data, receiving, from a requestor, a request for a campaign report for a respective user of the plurality of users; and

in response to receiving the request for a campaign report for the respective user;

obtaining a respective campaign report for the respective user, wherein the respective campaign report includes information indicative of the respective user'"'"'s interactions with a first campaign and the respective user'"'"'s interactions with the second campaign; and

providing the respective campaign report to the requestor.

12. The server system of claim 11, wherein the campaign report for the respective user includes information identifying the plurality of message campaigns that were sent to the respective user.

13. The server system of claim 11, wherein the campaign report for the respective user includes information identifying a level of user engagement with the plurality of message campaigns that were sent to the respective user.

14. The server system of claim 11, wherein the campaign report for the respective user includes information identifying one or more actions taken by the user in response to receiving one or more of the plurality of message campaigns.

15. The server system of claim 11, wherein:

the campaign report includes a first record for the first message campaign that occurred at a first time and a second record for the second message campaign that occurred at a second time;

the first record enables access to information about a first version of a user profile of the respective user at the first time; and

the second record enables access to information about a second version of the user profile of the respective user at the second time that is different from the first version of the user profile.

16. The server system of claim 11, wherein the campaign report includes information for the plurality of users and the information is separated out by user to indicate the interactions of individual users with the first campaign and the second campaign.

17. The server system of claim 11, wherein the respective user is a member of a group of users and the campaign report for the respective user includes a comparison between the respective user'"'"'s interactions with the first campaign and interactions of the group of users with the first campaign.

18. The server system of claim 11, wherein, a respective message campaign of the plurality of message campaigns includes messages sent using a plurality of different message types.

19. The server system of claim 11, wherein the campaign report includes information indicating aggregate behavior of the respective user over the plurality of message campaigns.

20. A method, comprising:

at a computer system comprising one or more processors and memory;

transmitting, to a server system, a request to initiate delivery of a plurality of message campaigns to a plurality of users that include a first campaign and a second campaign, wherein the first campaign and the second campaign each include one or more messages addressed to at least a subset of the plurality of users;

after the plurality of message campaigns have been initiated, transmitting, to the server system, a request for a campaign report for a respective user of the plurality of users; and

in response to the request for a campaign report, receiving, from the server system, a respective campaign report for the respective user, wherein the respective campaign report includes information indicative of the respective user'"'"'s interactions with the first campaign and the respective user'"'"'s interactions with the second campaign.