STRATEGIC MARKETING BASED ON ELECTRONIC COMMUNICATION ANALYSIS

• US 20150100416A1
• Filed: 10/09/2013
• Published: 04/09/2015
• Est. Priority Date: 10/09/2013
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Blackhurst, Jason P., Bondesen, Laura C., Calman, Matthew A., Dintenfass, Katherine, Hanson, Carrie Anne
• Application Number:
  US14/049,808
• Publication Number:
  US 20150100416A1
• Time in Patent Office: Days
• US Class Current: 705/14.51
• CPC Class Codes: G06Q 30/0253 During e-commerce, i.e. online transactions

Abstract

Embodiments of the invention are directed to systems, methods and computer program products for providing electronic communications based on interactive marketing analysis. An exemplary apparatus is configured to receive purchase transaction data associated with identified electronic communications between a merchant and a customer regarding a transaction, wherein the purchase transaction data includes product level data from a transaction, receive interactive marketing data associated with identified electronic communications between a merchant and a customer regarding an offer or advertisement, determine the customer'"'"'s personal interests based at least partially on an analysis of the purchase transaction data and interactive marketing data, and provide the customer an electronic communication based at least partially on determining the customer will be interested in at least one offer or advertisement, wherein the electronic communication includes the at least one offer or advertisement.

Claims

1. An apparatus for providing electronic communications based on interactive marketing analysis the apparatus comprising:

a memory;

a processor; and

a module stored in the memory, executable by the processor, and configured to;

receive purchase transaction data associated with identified electronic communications between a merchant and a customer regarding a transaction, wherein the purchase transaction data includes product level data from a transaction;

receive interactive marketing data associated with identified electronic communications between a merchant and a customer regarding an offer or advertisement;

determine the customer'"'"'s personal interests based at least partially on an analysis of the purchase transaction data and interactive marketing data; and

provide the customer an electronic communication based at least partially on determining the customer will be interested in at least one offer or advertisement, wherein the electronic communication includes the at least one offer or advertisement.

2. The apparatus of claim 1, wherein determining the customer'"'"'s personal interest comprises the module being further configured to categorize, into hierarchical tiers, the level of interaction the customer had with the identified electronic communications.

3. The apparatus of claim 1, wherein the identified electronic communication is an email, and wherein analyzing the interactive marketing data comprises the module being further configured to:

determine the customer received the email;

determine whether or not the customer opened the email; and

determine whether or not the customer exhibited interest in the content of the email.

4. The apparatus of claim 3, wherein the module is further configured to determine the customer exhibited interest in the content of the email in response to the customer requesting additional information for the offer or advertisement provided within the electronic communication.

5. The apparatus of claim 1, wherein analyzing the interactive marketing data comprises the module being further configured to determine the customer accepted an offer presented in the identified electronic communication in response to the merchant receiving a payment from the customer for a product or service provided in the offer.

6. The apparatus of claim 1, wherein analyzing the interactive marketing data comprises the module being further configured to determine the customer was interested in an advertisement presented in the identified electronic communication in response to determining the customer purchased a product or service from a merchant on a day specified in the advertisement.

7. The apparatus of claim 1, wherein analyzing the interactive marketing data comprises the module being further configured to determine the customer was interested in an offer presented in the identified electronic communication in response to the customer downloading a coupon or using a promotional code provided in the electronic communication.

8. The apparatus of claim 1, wherein providing the customer an electronic communication comprises the module being further configured to:

determine, based on the customer'"'"'s personal interest, a subject line for the electronic communication such that the subject line will increase the probability of the customer acknowledging the electronic communication; and

determine, based on the customer'"'"'s personal interest, the content of the electronic communication such that the customer will be interested in at least one offer or advertisement provided in the electronic communication.

9. The apparatus of claim 1, wherein providing the customer an electronic communication comprises the module being further configured to:

determine to resend the customer an electronic communication that was previously sent; and

update a portion of the content within the electronic communication, if any offers have expired, prior to resending the electronic communication.

10. The apparatus of claim 1, wherein the purchase transaction data is received in an unstructured format, and wherein the module is further configured to:

convert the purchase transaction data from the unstructured format to a structured format; and

associate the structured purchase transaction data with the customer'"'"'s online banking application.

11. The apparatus of claim 1, wherein the interactive marketing data is received in an unstructured format, and wherein the module is further configured to:

convert the interactive marketing data from the unstructured format to a structured format; and

associate the structured interactive marketing data with the customer'"'"'s online banking application.

12. A method for providing electronic communications based on interactive marketing analysis, the method comprising:

receiving, using a computer processing device, purchase transaction data associated with identified electronic communications between a merchant and a customer regarding a transaction, wherein the purchase transaction data includes product level data from a transaction;

receiving, using a computer processing device, interactive marketing data associated with identified electronic communications between a merchant and a customer regarding an offer or advertisement;

determining, using a computer processing device, the customer'"'"'s personal interests based at least partially on an analysis of the purchase transaction data and interactive marketing data; and

providing, using a computer processing device, the customer an electronic communication based at least partially on determining the customer will be interested in at least one offer or advertisement, wherein the electronic communication includes the at least one offer or advertisement.

13. The method of claim 12, wherein determining the customer'"'"'s personal interest comprises categorizing, into hierarchical tiers, the level of interaction the customer had with the identified electronic communications.

14. The method of claim 12, wherein the identified electronic communication is an email, and wherein analyzing the interactive marketing data comprises:

determining the customer received the email;

determining whether or not the customer opened the email; and

determining whether or not the customer exhibited interest in the content of the email.

15. The method of claim 12, wherein providing the customer an electronic communication comprises:

determining, based on the customer'"'"'s personal interest, a subject line for the electronic communication such that the subject line will increase the probability of the customer acknowledging the electronic communication; and

determining, based on the customer'"'"'s personal interest, the content of the electronic communication such that the customer will be interested in at least one offer or advertisement provided in the electronic communication.

16. The method of claim 12, wherein providing the customer an electronic communication comprises:

determining to resend the customer an electronic communication that was previously sent; and

updating a portion of the content within the electronic communication, if any offers have expired, prior to resending the electronic communication.

17. The method of claim 12, wherein the purchase transaction data and interactive marketing data are received in an unstructured format, and wherein the method further comprises:

converting the purchase transaction data from the unstructured format to a structured format;

associating the structured purchase transaction data with the customer'"'"'s online banking application;

converting the interactive marketing data from the unstructured format to a structured format; and

associating the structured interactive marketing data with the customer'"'"'s online banking application.

18. A computer program product for providing electronic communications based on interactive marketing analysis, the computer program product comprising:

a non-transitory computer-readable medium comprising a set of codes for causing a computer to;

receive purchase transaction data associated with identified electronic communications between a merchant and a customer regarding a transaction, wherein the purchase transaction data includes product level data from a transaction;

receive interactive marketing data associated with identified electronic communications between a merchant and a customer regarding an offer or advertisement;

determine the customer'"'"'s personal interests based at least partially on an analysis of the purchase transaction data and interactive marketing data; and

provide the customer an electronic communication based at least partially on determining the customer will be interested in at least one offer or advertisement, wherein the electronic communication includes the at least one offer or advertisement.

19. The computer program product of claim 18, the computer program product further comprising a set of codes for causing a computer to categorize, into hierarchical tiers, the level of interaction the customer had with the identified electronic communications.

20. The computer program product of claim 18, wherein the identified electronic communication is an email, and wherein the computer program product further comprising a set of codes for causing a computer to:

determine the customer received the email;

determine whether or not the customer opened the email; and

determine whether or not the customer exhibited interest in the content of the email.

21. The computer program product of claim 18, the computer program product further comprising a set of codes for causing a computer to

determine, based on the customer'"'"'s personal interest, a subject line for the electronic communication such that the subject line will increase the probability of the customer acknowledging the electronic communication;

and

determine, based on the customer'"'"'s personal interest, the content of the electronic communication such that the customer will be interested in at least one offer or advertisement provided in the electronic communication.

22. The computer program product of claim 18, the computer program product further comprising a set of codes for causing a computer to:

determine to resend the customer an electronic communication that was previously sent; and

update a portion of the content within the electronic communication, if any offers have expired, prior to resending the electronic communication.

23. The computer program product of claim 18, wherein the purchase transaction data and interactive marketing data are received in an unstructured format, and wherein the computer program product further comprising a set of codes for causing a computer to:

convert the purchase transaction data from the unstructured format to a structured format;

associate the structured purchase transaction data with the customer'"'"'s online banking application;

convert the interactive marketing data from the unstructured format to a structured format; and

associate the structured interactive marketing data with the customer'"'"'s online banking application.