EMPATHY INJECTION FOR QUESTION-ANSWERING SYSTEMS
First Claim
1. A method comprising:
- receiving an inquiry from a user into a computerized device;
automatically performing an initial analysis of said inquiry using said computerized device to produce potential answers to said inquiry from evidence sources;
automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources using said computerized device to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; and
automatically generating at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry.
2 Assignments
0 Petitions
Accused Products
Abstract
Exemplary methods and devices herein receive an inquiry and automatically analyze words used in the inquiry, potential answers, and data maintained by evidence sources using the computerized device to determine the sensitivity level associated with the inquiry. The sensitivity level associated with the inquiry represents an emotional and cognitive state of the user. Such methods and devices automatically generate at least one follow-up question based on the sensitivity level associated with the inquiry and receive a follow-up response into the computerized device in response to the follow-up question(s). The methods and devices also automatically produce scores for the potential answers using the computerized device based on the inquiry, the follow-up responses, and ratings of the evidence sources. Following this, these methods and devices automatically generate output answers to the inquiry based on the sensitivity level associated with the inquiry using the computerized device.
14 Citations
24 Claims
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1. A method comprising:
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receiving an inquiry from a user into a computerized device; automatically performing an initial analysis of said inquiry using said computerized device to produce potential answers to said inquiry from evidence sources; automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources using said computerized device to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; and automatically generating at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method comprising:
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receiving an inquiry from a user into a computerized device; automatically performing an initial analysis of said inquiry using said computerized device to produce potential answers to said inquiry from evidence sources; automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources using said computerized device to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; automatically generating at least one follow-up question based on said sensitivity level associated with said inquiry using said computerized device to refine said potential answers, said generating of said follow-up question generating one of relatively more empathetic follow-up questions and relatively less empathetic follow-up questions based on said sensitivity level associated with said inquiry; automatically outputting said at least one follow-up question using said computerized device in response to said inquiry; receiving a follow-up response into said computerized device in response to said at least one follow-up question; automatically analyzing words used in said follow-up response using said computerized device to refine said sensitivity level associated with said inquiry; automatically producing scores for said potential answers using said computerized device based on said inquiry, said follow-up response, and ratings of said evidence sources; automatically generating output answers to said inquiry based on said sensitivity level associated with said inquiry using said computerized device to refine said potential answers, said generating of said output answers generating one of relatively more empathetic output answers and relatively less empathetic output answers based on said sensitivity level associated with said inquiry; and automatically outputting said output answers, said scores, and links to said evidence sources from said computerized device. - View Dependent Claims (8, 9, 10, 11, 12)
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13-18. -18. (canceled)
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19. A method comprising:
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receiving an inquiry from a user into a computerized device; automatically performing an initial analysis of said inquiry using said computerized device to produce potential answers to said inquiry from evidence sources; automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources using said computerized device to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; automatically generating at least one follow-up question based on said sensitivity level associated with said inquiry using said computerized device to refine said potential answers; automatically outputting said at least one follow-up question using said computerized device in response to said inquiry; receiving a follow-up response into said computerized device in response to said at least one follow-up question; automatically analyzing words used in said follow-up response using said computerized device to refine said sensitivity level associated with said inquiry; automatically producing scores for said potential answers using said computerized device based on said inquiry, said follow-up response, and ratings of said evidence sources; and automatically generating output answers to said inquiry based on said sensitivity level associated with said inquiry using said computerized device to refine said potential answers, said generating of said output answers generating one of relatively more empathetic output answers and relatively less empathetic output answers based on said sensitivity level associated with said inquiry. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification