SYSTEM AND METHOD FOR DATABASE FLOW MANAGEMENT

• US 20150112947A1
• Filed: 10/22/2013
• Published: 04/23/2015
• Est. Priority Date: 10/22/2013
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Krivoshey, Roni, Kolodizner, Efim, MALIN, Anat, Talbi, Eran Moshe, Ilyasov, Vadim, Keret, Matan, Bahat, Yoav, Zur, Tal
• Granted Patent: US 9,405,786 B2
• Time in Patent Office: Days
• US Class Current: 707/665
• CPC Class Codes: G06F 16/2308 Concurrency control transaction processing G06F9/466

Abstract

A system and method for database flow management may include a rule engine which may examine information related to an interaction; select an action queue from the plurality of action queues; and store, in the selected action queue, archiving information related to the interaction. A recorder may select an action queue from the plurality of action queues; extract archiving information from the selected action queue and perform an archiving operation based on the extracted archiving information. The recorder may update an archiving information queue according to a result of the archiving operation. A unit may examine the plurality of archiving information queues to identify completed archiving operations and update a global table to include completed archiving operations. Other embodiments are described and claimed.

Claims

1. A system comprising:

a memory storing a plurality of action queues and a plurality of archiving information queues;

a rule engine configured to;

examine information related to an interaction,

select an action queue from the plurality of action queues, and

store, in the selected action queue, archiving information related to the interaction;

a plurality of recorders, each configured to;

select an action queue from the plurality of action queues,

extract archiving information from the selected action queue,

perform an archiving operation based on the extracted archiving information, and

update an archiving information queue according to a result of the archiving operation; and

a unit configured to;

examine the plurality of archiving information queues to identify completed archiving operations, and

update a global table to include completed archiving operations.

2. The system of claim 1 wherein updating the global table comprises including, in the global table, a reference to a recording of the interaction.

3. The system of claim 1 wherein each recorder included in the plurality of recorders is configured to select an action queue based on an identification parameter associated with the recorder.

4. The system of claim 1 wherein the rule engine is configured to select an action queue for an interaction based on an identification of a recorder that recorded the interaction.

5. The system of claim 1 wherein the recorders are configured to update the archiving information queues to indicate successful completion of an archiving operation.

6. A method comprising:

selecting, from a plurality of action queues, an action queue and storing, in the selected action queue, archiving information related to an interaction;

moving the archiving information, by a recorder associated with the action queue, to an archiving information queue and performing, by the recorder, an archive operation related to the interaction;

updating the archiving information queue to indicate completion of the archive operation; and

collecting archiving information from a plurality of archiving information queues and updating a global table based on the collected archiving information.

7. The method of claim 6, wherein collecting archiving information from the plurality of archiving information queues comprises verifying completion of related archive operations.

8. The method of claim 6, wherein updating the global table comprises including, in the global table, a reference to a recording of the interaction.

9. The method of claim 6, wherein selecting an action queues is based on an identification of a recorder that recorded the interaction.

10. A method comprising:

examining information related to a recording of an interaction and determining an identification of a recorder that recorded the interaction;

selecting, based on the identification, an action queue for storing archiving information related to an interaction;

moving the archiving information, by the recorder, to an archiving information queue and performing, by the recorder, an archive operation related to the interaction;

updating, by the recorder, the archiving information queue to indicate a progress of the archive operation; and

updating a global table based on archiving information obtained from a plurality of archiving information queues.

11. The method of claim 10, wherein updating the global table comprises verifying completion of archive operations based on archiving information.

12. The method of claim 10, wherein updating the global table comprises including, in the global table, a reference to a recording of the interaction.

13. A method comprising:

associating a plurality of archiving action queues and a plurality of archiving information queues with a respective plurality of recorders;

determining the recorder of the plurality of recorders that recorded an interaction and storing, in an action queue associated with the recorder, an archiving action request;

extracting, by the recorder, the archiving request from the action queue and archiving, by the recorder, a recording of the interaction;

updating, by the recorder, an archiving information queue associated with the recorder, wherein updating the archiving information queue includes indicating success or failure of the archiving of the recording of the interaction; and

updating a global table based on archiving information obtained from the plurality of archiving information queues.

14. The method of claim 13, wherein updating a global table includes indicating, in the global table, a result of the archiving of the recording of the interaction.

15. The method of claim 13, wherein updating the global table comprises including, in the global table, a reference to a recording of the interaction.

16. The method of claim 13, comprising moving the archiving action request, by the recorder, to an associated archiving information queue.

17. The method of claim 13, comprising accessing a recording of an interaction by obtaining a reference to the recording from global table.

18. The method of claim 13, wherein updating an archiving information queue comprises including in the archiving information queue an indication of a progress of archiving a recording of an interaction.