METHOD AND SYSTEM FOR ENHANCING COLLABORATION

• US 20150117628A1
• Filed: 01/05/2015
• Published: 04/30/2015
• Est. Priority Date: 02/11/2005
• Status: Abandoned Application

• Current Assignee: Rockstar Consortium US LP (Rockstar Consortium Inc.)
• Original Assignee: Rockstar Consortium US LP (Rockstar Consortium Inc.)
• Inventors: Wallace, Raymond, Chmara, Thomas, Graves, Alan F., Jelaca, Maja
• Application Number:
  US14/589,670
• Publication Number:
  US 20150117628A1
• Time in Patent Office: Days
• US Class Current: 379/202.01
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/563 User guidance or feature selection
• CPC Class Codes: H04M 3/567 Multimedia conference systems

Abstract

In order to enhance collaborations, the system responds to a trigger event to determine the nature of any collaboration which should be assembled in response to the trigger, and determines the requirements needed to respond to the event. These requirements set out the type of resources (personnel, equipment, information systems, etc) that are needed. The system then identifies a subset of specific resources based on a criteria, and invites the specified resources to collaborate to respond to the event. The criteria can include the availability of the specific resource. According to an embodiment, the system evaluates responses from the invited resources and then convenes the collaboration, for example by establishing one or more communication sessions. According to an embodiment, the system evaluates responses from the invited resources to ensure that the requirements are satisfied, and if not, determines other resources to invite.

Claims

1. A system for marshalling resources to respond to an event, the system comprising:

an event detector configured to detect at least one predetermined event;

a telemetry device configured to provide information relevant to the at least one predetermined event; and

at least one processor configured, responsive to detection of the at least one predetermined event;

to identify a plurality of resources suitable for responding to the at least one predetermined event, at least one of the plurality of resources being at least one personnel resource;

to alert the at least one personnel resource of the at least one predetermined event; and

to provide to the at least one personnel resource at least some of the information relevant to the at least one predetermined event provided by the telemetry device.

2. The system of claim 1, wherein the event detector comprises a communication device operable by a human to indicate an occurrence of the at least one predetermined event.

3. The system of claim 1, wherein the event detector comprises a sensor configured to detect and indicate an occurrence of the at least one predetermined event.

4. The system of claim 1, wherein the telemetry device is further configured to provide dynamic information relevant to the at least one predetermined event.

5. The system of claim 1, wherein the telemetry device is integrated with the event detector.

6. The system of claim 1, wherein the at least one processor is further configured to identify the plurality of resources suitable for responding to the at least one predetermined event by:

identifying resources having qualifications needed to respond to the at least one predetermined event; and

identifying which of the resources having qualifications needed to respond to the at least one predetermined event are available to respond to the at least one predetermined event.

7. The system of claim 6, further comprising a presence database, wherein the at least one processor is further configured to identify which of the resources having the qualifications are available to respond to the detected event using the presence database.

8. The system of claim 7, wherein the presence database associates a respective location with each resource having the qualifications, and the at least one processor is further configured to identify which of the resources having the qualifications have the respective location near to a location of the detected event.

9. The system of claim 1, wherein:

the at least one predetermined event has a respective event type; and

the at least one processor is further configured to identify the plurality of resources suitable for responding to the at least one predetermined event by identifying resources suitable for responding to an event of the respective event type.

10. The system of claim 9, wherein:

a first respective set of qualifications is associated with each of a plurality of event types;

a second respective set of qualifications is associated with each of a plurality of resources; and

the at least one processor is configured to identify the plurality of resources suitable for responding to the at least one predetermined event by identifying resources having the second respective set of qualifications and having at least one qualification which is in the first respective set of qualifications.

11. The system of claim 10, wherein the at least one processor is further configured to identify the plurality of resources suitable for responding to the at least one predetermined event by:

identifying the resources having the second respective set of qualifications and having at least one qualification which is in the first respective set of qualifications; and

identifying resources being available to respond to the at least one predetermined event.

12. The system of claim 1, wherein the at least one processor is further configured to alert the at least one personnel resource of the at least one predetermined event by sending a communication inviting the at least one personnel resource to a collaboration pertaining to the at least one predetermined event.

13. The system of claim 12, wherein the at least one processor is further configured to evaluate a communication from the at least one personnel resource responsive to the communication inviting the at least one personnel resource to the collaboration pertaining to the at least one predetermined event to determine availability of the at least one personnel resource for responding to the at least one predetermined event.

14. The system of claim 13, wherein the at least one processor is further configured to evaluate the communication from the at least one personnel resource responsive to the communication inviting the at least one personnel resource to the collaboration to identify at least one other personnel resource suitable for responding to the at least one predetermined event.

15. The system of claim 14, wherein the communication from the at least one personnel resource identifies the at least one other personnel resource suitable for responding to the at least one predetermined event.

16. The system of claim 1, wherein the at least one processor is further configured to convene a collaboration of the suitable resources to respond to the at least one predetermined event.

17. The system of claim 16, wherein the collaboration is a group communication session.

18. The system of claim 1, wherein the at least one processor is further configured responsive to detection of the at least one predetermined event to identify the plurality of resources suitable for responding to the at least one predetermined event, at least one of the plurality of resources being at least one non-personnel resource.

19. The system of claim 18, wherein the at least one non-personnel resource comprises a piece of equipment.

20. The system of claim 18, wherein the at least one non-personnel resource comprises a room.