WORK AND QUALITY MANAGEMENT SYSTEM, DEVICE AND METHOD
First Claim
1. A system for supporting facilities management services, the system comprisingat least one client terminal computer comprising a display device, at least one corresponding tactile input device, and a client wireless communication module,at least one mobile computing device, andan Inspection server computer comprising an Inspection server computer wireless communication module for communicating with the at least one client terminal computer, further comprising an Inspection server computer wireless phone module for communicating with the at least one mobile computing device, and further comprising a pre-determined set of inspection data lists,wherein the system provides a user feedback data acquisition mode, an alert mode, and a site inspection mode, such thatin the user feedback data acquisition mode,the client terminal computer provides a pre-determined set of user feedback messages on the display device, and upon receiving a user input into the tactile input device, the client terminal computer issues a pre-determined user feedback message over the client wireless communication module,the Inspection server computer receives the pre-determined user feedback message from the at least one client terminal computer over the Inspection server computer wireless communication module and checks the user feedback message whether it indicates a user alert, wherein the system enters into the alert mode, if the Inspection server computer identifies that the user feedback message indicates a user alert,in the alert mode,the Inspection server computer issues an alert message over the Inspection server computer wireless phone module for instructing a supervisor to proceed to the at least one client terminal computer that has issued the respective user feedback message that indicates a user alert, andin the inspection mode,the Inspection server computer selects one inspection data list from the set of inspection data lists and issues the inspection data list over the Inspection server computer wireless phone module,the mobile computing device reads in pre-determined location information data that corresponds to the inspection data list,the mobile computing device receives site inspection data,the mobile computing device issues a site data message containing the location information data and the site inspection data to the Inspection server computer, andthe Inspection server computer receives the site data message containing the location information data and the site inspection data, andwherein the Inspection server computer is provided by a cloud computing system.
1 Assignment
0 Petitions
Accused Products
Abstract
The application provides management processes and a corresponding system for supporting facilities management services. The management processes comprise expense tracking, property information management, inventory procurement and withdrawal, fault reporting, work order creation, contract management, asset management and preventive maintenance processes. In one embodiment, the system is at least partially provided by a cloud computing system.
43 Citations
27 Claims
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1. A system for supporting facilities management services, the system comprising
at least one client terminal computer comprising a display device, at least one corresponding tactile input device, and a client wireless communication module, at least one mobile computing device, and an Inspection server computer comprising an Inspection server computer wireless communication module for communicating with the at least one client terminal computer, further comprising an Inspection server computer wireless phone module for communicating with the at least one mobile computing device, and further comprising a pre-determined set of inspection data lists, wherein the system provides a user feedback data acquisition mode, an alert mode, and a site inspection mode, such that in the user feedback data acquisition mode, the client terminal computer provides a pre-determined set of user feedback messages on the display device, and upon receiving a user input into the tactile input device, the client terminal computer issues a pre-determined user feedback message over the client wireless communication module, the Inspection server computer receives the pre-determined user feedback message from the at least one client terminal computer over the Inspection server computer wireless communication module and checks the user feedback message whether it indicates a user alert, wherein the system enters into the alert mode, if the Inspection server computer identifies that the user feedback message indicates a user alert, in the alert mode, the Inspection server computer issues an alert message over the Inspection server computer wireless phone module for instructing a supervisor to proceed to the at least one client terminal computer that has issued the respective user feedback message that indicates a user alert, and in the inspection mode, the Inspection server computer selects one inspection data list from the set of inspection data lists and issues the inspection data list over the Inspection server computer wireless phone module, the mobile computing device reads in pre-determined location information data that corresponds to the inspection data list, the mobile computing device receives site inspection data, the mobile computing device issues a site data message containing the location information data and the site inspection data to the Inspection server computer, and the Inspection server computer receives the site data message containing the location information data and the site inspection data, and wherein the Inspection server computer is provided by a cloud computing system.
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6-7. -7. (canceled)
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18. A method for operating a management service, the method comprising:
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the management service providing a user feedback data acquisition service, an alert service, and a site inspection service, wherein the user feedback data acquisition service comprises a client terminal computer providing a pre-determined set of user feedback messages, upon receiving a user input, the client terminal computer issues a predetermined user feedback message, and an Inspection server computer receiving the pre-determined user feedback message from the client terminal computer and checking the user feedback message whether it indicates a user alert, wherein the management service changes to provide the alert service, if the Inspection server computer identifies that the user feedback message indicates a user alert, wherein the alert service comprises the Inspection server computer issuing an alert message to a mobile computing device for instructing a supervisor to proceed to the client terminal computer that has issued the user feedback message that indicates the user alert, wherein the inspection service comprises the Inspection server computer selecting one inspection data list from a set of inspection data lists and issuing the inspection data list to the mobile computing device for instructing a supervisor, the mobile computing device reading in a pre-determined location information data that corresponds to the inspection data list, the mobile computing device receiving site inspection data, the mobile computing device issuing a site data message containing the location information data and the site inspection data to the Inspection server computer, and the Inspection server computer receiving the site data message containing the location information data and the site inspection data, and wherein the inspection service is provided by a cloud computing system. - View Dependent Claims (19, 20)
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21-24. -24. (canceled)
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25. A system for supporting facilities management services, the system comprising:
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at least one client terminal computer comprising a display device, at least one corresponding tactile input device, and a client wireless communication module, at least one mobile computing device, an Inspection server computer wireless communication module for communicating with the at least one client terminal computer and for communicating with an Inspection server computer, and an Inspection server computer wireless phone module for communicating with the at least one mobile computing device and for communicating with the Inspection server computer, wherein the system provides a user feedback data acquisition mode, an alert mode, and a site inspection mode, such that in the user feedback data acquisition mode, the client terminal computer provides a pre-determined set of user feedback messages on the display device, and upon receiving a user input into the tactile input device, the client terminal computer issues a pre-determined user feedback message over the client wireless communication module, and the Inspection server computer wireless communication module receives the predetermined user feedback message from the at least one client terminal computer and transmits the pre-determined user feedback message to the Inspection server computer, in the alert mode, the Inspection server computer wireless phone module receives an alert from the Inspection server computer and issues an alert message for instructing a supervisor to proceed to the at least one client terminal computer that has issued the respective user feedback message that indicates a user alert, and in the inspection mode, the Inspection server computer wireless phone module receives an inspection data list from the Inspection server computer and issues the inspection data list, the mobile computing device reads in pre-determined location information data that corresponds to the inspection data list, the mobile computing device receives site inspection data, the mobile computing device issues a site data message containing the location information data and the site inspection data to the Inspection server computer wireless phone module, and the Inspection server computer wireless phone module receives the site data message containing the location information data and the site inspection data and transmits the site data message containing the location information data and the site inspection data to the Inspection server computer. - View Dependent Claims (26)
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27-42. -42. (canceled)
Specification