SMART QUESTION ROUTING AND ANSWERER GROWING FOR ONLINE COMMUNITY QUESTION-ANSWER SERVICES
First Claim
1. A method for identifying at least one prospect answerer for a question on a question-answer (QA) forum, the method comprising:
- accessing QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information;
accessing historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information;
determining, based on performing a first similarity calculation, a similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated with each of the users of the QA forum and the elements of the historical online social activity corresponding to each of the users of the QA forum;
selecting, based on results of the first similarity calculation, at least one user of the QA forum as an at least one model answerer, wherein elements associated with and corresponding to the at least one model answerer are similar to the elements of the question;
determining, based on performing a second similarity calculation, a similarity between the elements associated with and corresponding to each of the users of the QA forum other than the at least one model answerer, and the elements associated with and corresponding to the at least one model answerer; and
identifying, based on results of the second similarity calculation, at least one prospect answerer amongst the users of the QA forum, wherein elements associated with and corresponding to the at least one prospect answerer are similar to the elements associated with and corresponding to the at least one model answerer.
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Abstract
A computer processor accesses QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information. The processor accesses historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information. The processor performs a first similarity calculation and selects an at least one model answerer based on the similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated and corresponding to each of the users of the QA forum. Based on a second similarity calculation, the processor determines a similarity between the QA forum user elements and the at least one model answerer elements, and identifies at least one prospect answerer from the QA forum users.
63 Citations
20 Claims
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1. A method for identifying at least one prospect answerer for a question on a question-answer (QA) forum, the method comprising:
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accessing QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information; accessing historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information; determining, based on performing a first similarity calculation, a similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated with each of the users of the QA forum and the elements of the historical online social activity corresponding to each of the users of the QA forum; selecting, based on results of the first similarity calculation, at least one user of the QA forum as an at least one model answerer, wherein elements associated with and corresponding to the at least one model answerer are similar to the elements of the question; determining, based on performing a second similarity calculation, a similarity between the elements associated with and corresponding to each of the users of the QA forum other than the at least one model answerer, and the elements associated with and corresponding to the at least one model answerer; and identifying, based on results of the second similarity calculation, at least one prospect answerer amongst the users of the QA forum, wherein elements associated with and corresponding to the at least one prospect answerer are similar to the elements associated with and corresponding to the at least one model answerer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer program product for identifying at least one prospect answerer for a question on a question-answer (QA) forum, the computer program product comprising a computer-readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:
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computer readable program code configured to access QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information; computer readable program code configured to access historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information; computer readable program code configured to determine, based on performing a first similarity calculation, a similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated with each of the users of the QA forum and the elements of the historical online social activity corresponding to each of the users of the QA forum; computer readable program codes configured to select, based on results of the first similarity calculation, at least one user of the QA forum as an at least one model answerer, wherein elements associated with and corresponding to the at least one model answerer are similar to the elements of the question; computer readable program code configured to determine, based on performing a second similarity calculation, a similarity between the elements associated with and corresponding to each of the users of the QA forum other than the at least one model answerer, and the elements associated with and corresponding to the at least one model answerer; and computer readable program code configured to identify, based on results of the second similarity calculation, at least one prospect answerer amongst the users of the QA forum, wherein elements associated with and corresponding to the at least one prospect answerer are similar to the elements associated with and corresponding to the at least one model answerer. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer system for identifying at least one prospect answerer for a question-answer (QA) forum, the computer system comprising:
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one or more computer processors; one or more computer-readable storage media, wherein the one or more computer readable storage media stores program code, comprising; computer readable program code configured to access QA forum activity associated with users of a QA forum, wherein the QA forum activity contains historical questions, historical answers, and profiles, each having elements including QA forum information; computer readable program code configured to access historical online social activity corresponding to the users of the QA forum, each historical online social activity having elements including at least social activity information; computer readable program code configured to determine, based on performing a first similarity calculation, a similarity between elements of a question on the QA forum, and the elements of the QA forum activity associated with each of the users of the QA forum and the elements of the historical online social activity corresponding to each of the users of the QA forum; computer readable program codes configured to select, based on results of the first similarity calculation, at least one user of the QA forum as an at least one model answerer, wherein elements associated with and corresponding to the at least one model answerer are similar to the elements of the question; computer readable program code configured to determine, based on performing a second similarity calculation, a similarity between the elements associated with and corresponding to each of the users of the QA forum other than the at least one model answerer, and the elements associated with and corresponding to the at least one model answerer; and computer readable program code configured to identify, based on results of the second similarity calculation, at least one prospect answerer amongst the users of the QA forum, wherein elements associated with and corresponding to the at least one prospect answerer are similar to the elements associated with and corresponding to the at least one model answerer.
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Specification