Interactive Device Registration, Setup and Use

• US 20150124944A1
• Filed: 11/01/2013
• Published: 05/07/2015
• Est. Priority Date: 11/01/2013
• Status: Active Grant

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Plantronics, Inc. (HP Inc.)
• Inventors: Perotti, Erik, Zazelenchuk, Todd W.
• Granted Patent: US 9,697,522 B2
• Time in Patent Office: Days
• US Class Current: 379/88.01
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

Methods and apparatuses for interactive device operation are disclosed. In one example, a method for user device operation includes retrieving from a user device memory a user device identifying data, dialing a remote computing device having an interactive voice response (IVR) system, and transmitting the user device identifying data to the remote computing device. The method includes outputting one or more voice messages from the interactive voice response system to a user of the user device, the one or more voice messages associated with a usage of the user device. The method further includes transmitting a user action to the remote computing device made responsive to the one or more voice messages.

Claims

1. A method for user device operation comprising:

retrieving from a user device a user device identifier data;

dialing a remote computing device comprising an interactive voice response (IVR) system;

transmitting the user device identifier data to the remote computing device;

outputting one or more voice messages from the interactive voice response system to a user of the user device, the one or more voice messages associated with a usage of the user device; and

transmitting a user action to the remote computing device made responsive to the one or more voice messages.

2. The method of claim 1, wherein the user device identifier data comprises a model number or a serial number.

3. The method of claim 1, further comprising retrieving data at the remote computing device associated with the user device.

4. The method of claim 1, wherein dialing the remote computing device comprises retrieving a dial-in number for the remote computing device.

5. The method of claim 1, wherein the user action is a voice message or an input action received at a user device user interface of the user device.

6. The method of claim 1, wherein the one or more voice messages from the interactive voice response system are associated with a registration of the user device, a setup of the user device, or instructions related to usage of the user device.

7. The method of claim 1, wherein the one or more voice messages from the interactive voice response system and the user action are associated with testing a proper operation of the user device.

8. The method of claim 7, wherein a user device setting is adjusted responsive to testing the proper operation of the user device.

9. The method of claim 1, wherein the one or more voice messages from the interactive voice response system are associated with an instruction related to usage of the user device and the user action is processed to determine whether the instruction has been properly completed by the user.

10. The method of claim 1, further comprising:

receiving a call back from the remote computing device; and

receiving a user action responsive to the call back, the user action operable to test a proper user operation or a proper device operation of the user device.

11. The method of claim 1, further comprising Bluetooth pairing the user device with a local device, wherein dialing the remote computing device occurs during Bluetooth pairing.

12. The method of claim 11, wherein the user device is a headset and the local device is a smartphone.

13. The method of claim 1, wherein the user action is a voice response, wherein voice response is processed by remote computer to determine a signal processing parameter.

14. One or more non-transitory computer-readable storage media having computer-executable instructions stored thereon which, when executed by one or more computers, cause the one more computers to perform operations comprising:

forming a first communications link with a user device having a user device memory;

receiving a user device identifier data stored in the user device memory;

forming a second communications link with a remote computing device, the remote computing device comprising an interactive voice response (IVR) system;

receiving one or more voice messages from the interactive voice response system to transmit to the user device for output to a user, wherein the one or more voice messages are associated with a usage of the user device; and

receiving a user action from the user device to transmit to the remote computing device, the user action made responsive to the one or more voice messages.

15. The one or more non-transitory computer-readable storage media of claim 14, wherein the user device identifier data comprises a model number or a serial number.

16. The one or more non-transitory computer-readable storage media of claim 14, wherein forming the second communications link comprises dialing the remote computing device, the operations further comprising:

terminating the second communications link;

receiving a call from the remote computing device; and

receiving a user call action responsive to the call.

17. The one or more non-transitory computer-readable storage media of claim 14, wherein the user action is a voice message or an input action received at a user device user interface.

18. The one or more non-transitory computer-readable storage media of claim 14, wherein the one or more voice messages from the interactive voice response system are associated with a registration of the user device, a setup of the user device, or instructions related to usage of the user device.

19. The one or more non-transitory computer-readable storage media of claim 14, wherein the one or more voice messages from the interactive voice response system and the user action are associated with testing a proper operation of the user device.

20. The one or more non-transitory computer-readable storage media of claim 19, wherein a user device setting is adjusted responsive to testing the proper operation of the user device.

21. The one or more non-transitory computer-readable storage media of claim 14, wherein the one or more voice messages from the interactive voice response system are associated with an instruction related to usage of the user device and the user action is processed to determine whether the instruction has been properly completed by the user.

22. The one or more non-transitory computer-readable storage media of claim 14, wherein the user device is a headset and a smartphone forms the first communications link and the second communications link.

23. One or more non-transitory computer-readable storage media having computer-executable instructions stored thereon which, when executed by one or more computers, cause the one more computers to perform operations comprising:

forming a first communications link with a user device having a user device memory;

receiving a user device identifier data stored in the user device memory;

forming a second communications link with a remote computing device;

receiving one or more messages from the remote computing device to transmit to the user device for output to a user, wherein the one or more messages are associated with a registration of the user device, a setup of the user device, testing a proper operation of the user device, or instructions related to usage of the user device; and

receiving a user action from the user device to transmit to the remote computing device, the user action made responsive to the one or more messages.

24. The one or more non-transitory computer-readable storage media of claim 23, wherein the user device identifier data comprises a model number or a serial number

25. The one or more non-transitory computer-readable storage media of claim 23, wherein the user action is a voice message or an input action received at a user device user interface.

26. The one or more non-transitory computer-readable storage media of claim 23, wherein the one or more messages are associated with an instruction related to usage of the user device and the user action is processed to determine whether the instruction has been properly completed by the user.