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REMOTE CONTRACTOR SYSTEM WITH CASE MANAGEMENT

  • US 20150127168A1
  • Filed: 11/03/2014
  • Published: 05/07/2015
  • Est. Priority Date: 11/04/2013
  • Status: Active Grant
First Claim
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1. A remote contractor system configured to communicate with a plurality of client HVAC controllers over a network, wherein each of the client HVAC controllers is part of a corresponding client HVAC system that services a corresponding client building, the remote contractor system comprising:

  • a communications port configured to operatively communicate with a plurality of client HVAC controllers, and to receive data related to the operation of a plurality of client HVAC systems;

    a memory for storing received data related to the operation of the plurality of client HVAC systems;

    a controller operatively coupled to the communications port and the memory, wherein the controller is configured to output via the communications port one or more alerts with respect to the operation of one or more of the client HVAC systems for viewing by a contractor on a display; and

    the controller is further configured to allow a user to open a case, wherein the case is associated with a particular client HVAC system, and wherein one or more alerts associated with the particular client HVAC system are linked to the case.

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